Lexmark X646 Bedienungsanleitung

Lexmark Nicht kategorisiert X646

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Lexmark™ X646

Troubleshooting

Guide

Online technical support

Technical support is available on our Lexmark Web

site at www.lexmark.com.

Checking an unresponsive

printer

If the printer is not responding, first make sure:

•The power cord is plugged into the printer and

a properly grounded electrical outlet.

•The electrical outlet is not turned off by any

switch or breaker.

•The printer is not plugged into any surge

protectors, uninterrupted power supplies, or

extension cords.

•Other electrical equipment plugged into the

outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the

printer and the host computer, print server,

option, or other network device.

Once you have checked each of these possibilities,

turn the printer off and back on. This often fixes the

problem.

Printing multi-language

PDFs

1Open the document you want to print in Adobe

Acrobat.

2Click the printer icon.

3Check the Print as image box.

4Click OK.

Solving printing problems

The operator panel display is blank

Turn the printer off, wait about 10 seconds, and turn

the printer back on.

If the Ready message does not appear, turn the

printer off and call for service.

The message USB device

unsupported appears when using

a USB device

For information regarding tested and approved USB

flash memory devices, see our Lexmark Web site at

http://support.lexmark.com and click on

KnowledgeBase to search for Direct USB printing.

Jobs do not print

The printer is not ready to receive data

Make sure Ready or Power Saver appears on the

display before sending a job to print.

The specified output bin is full

Remove the stack of paper from the output bin.

The specified tray is empty

Load paper in the tray.

You are using the wrong printer driver or

are printing to a file

•Verify you are using the printer driver

associated with the printer.

•If you are using a USB port, make sure you are

running Windows 98/Me, Windows 2000,

Windows XP, or Windows Server 2003 and

using a Windows 98/Me, Windows 2000,

Windows XP, or Windows Server 2003

compatible printer driver.

Your MarkNet N8000 series internal print

server is not set up properly or is not

connected properly

Verify that you have properly configured the printer

for network printing.

See the drivers CD or the Lexmark Web site for

information.

You are using the wrong interface cable,

or the cable is not securely connected

Make sure you are using a recommended interface

cable.

Make sure the connection is secure.

Held jobs do not print

A formatting error has occurred

•Print the job. (Only part of the job may print.)

•Delete the job.

•Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

The printer has insufficient memory

•Print the job. (Only part of the job may print.)

•Delete the job.

•Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

The printer has received invalid data

Delete the job.

Job takes longer than expected to

The job is too complex

Reduce the complexity of your print job by

eliminating the number and size of fonts, the number

and complexity of images, and the number of pages

in the job.

Page Protect is set to On

Set Page Protect to Off from the Setup Menu.

For more information, see the Menus and Messages

Guide.

Job prints from the wrong tray or

on the wrong paper or specialty

media

Make sure the Paper Size and Paper Type specified

in the printer driver match the paper size and type in

the tray.

Incorrect characters print

You are using an incompatible parallel

cable

If you are using a parallel interface, make sure you

are using an IEEE 1284-compliant parallel cable. We

recommend Lexmark part number 1329605 (10 ft) or

1427498 (20 ft) for the standard parallel port.

The printer is in Hex Trace mode.

If Ready Hex appears on the display, you must exit

Hex Trace mode before you can print your job. Turn

the printer off and back on to exit Hex Trace mode.

Tray linking does not work

•Make sure both the size and type of media are

the same in both trays.

•Make sure the paper guides in the trays are set

for the correct size media.

•Make sure the menu values for both size and

type are set correctly in the Paper Menu.

•See Menus and Messages Guide for more

information.

Large jobs do not collate

Collate is not set to On

Set Collation to On in the Finishing Menu or

through the printer driver.

Note: Setting Collation to Off in the

driver overrides the setting in the

Finishing Menu.

See the Menus and Messages Guide for more

information.

The job is too complex

Reduce the complexity of the print job by eliminating

the number and size of fonts, the number and

complexity of images, and the number of pages in

the job.

The printer does not have enough

memory

Add printer memory or an optional hard disk.

Unexpected page breaks occur

Set Print Timeout to a higher value from the Setup

Menu.

See the Menus and Messages Guide for more

information.

Solving option problems

If an option does not operate correctly after it is

installed or if it quits working:

•Turn the printer off, wait for about 10 seconds,

and turn the printer on. If this does not fix the

problem, unplug the printer, and check the

connection between the option and printer.

•Print the menu settings page and check to see

if the option is listed in the Installed Options list.

If the option is not listed, reinstall it. See the

User’s Guide for more information.

•Make sure the option is selected in the software

application you are using.

If the suggested corrective action does not fix the

problem, call your service representative.

Option Action

Drawers • Make sure the connection between

drawers (250-sheet drawer, 500-sheet

drawer, or 2000-sheet drawer) or the

connection between a drawer and a duplex

unit or the MFP is secure.

• Make sure the print media is loaded

correctly.

Duplex

unit

• Make sure the connection between the

duplex unit and the MFP is secure. If the

duplex unit is listed on the menu settings

page, but print media jams when it enters

or exits the duplex unit, the MFP and

duplex unit may not be properly aligned.

• Make sure the duplex front access cover is

securely installed.

Envelope

feeder

• Make sure the connection between the

envelope feeder and the MFP is secure.

• Make sure the Paper Size setting is correct

in both the Paper menu and in the software

application.

• Make sure the envelopes are loaded

correctly.

Flash

memory

Make sure flash memory is securely

connected to the MFP system board.

Internal

server

• Make sure the internal print server (also

called an internal network adapter or INA)

is securely connected to the MFP system

board.

• Make sure you are using the correct cable,

that it is securely connected, and the

network software is correctly set up.

See the drivers CD that shipped with the MFP

for more details.

Large

capacity

feeder

(2000-

sheet

drawer)

See Solving 2000-sheet drawer

problems.

MFP

memory

Make sure MFP memory is securely

connected to the MFP system board.

Solving 2000-sheet drawer

problems

The elevator tray does not raise when

the loading door is closed, or the

elevator tray does not lower when the

door is opened and the elevator button is

pushed

Check the following:

•The printer is properly attached to the 2000-

sheet drawer.

•The printer is powered on.

•The power cord is plugged firmly into the back

of the 2000-sheet drawer.

•The power cord is plugged into an outlet.

•The outlet has power.

The elevator tray lowers unexpectedly

Check to see if the printer is out of print media or has

a jam.

More than one sheet of print media is

fed, or a sheet is fed improperly

Remove the print media in the printer paper path,

and check the stack to ensure the print media has

been loaded properly. Be sure to remove the top and

bottom sheets of each ream of paper that is loaded.

A jam occurs

Remove the print media in the printer paper path,

and check the stack to ensure the print media has

been loaded properly. Be sure to remove the top and

bottom sheets of each ream of paper that is loaded.

Rubber feed rollers do not turn to

advance print media

Check the following:

•The power cord is plugged firmly into the back

of the 2000-sheet drawer.

•The power cord is plugged into an outlet.

•The outlet has power.

Consistent misfeeds or jams in the

drawer

Try the following:

•Flex the paper.

•Turn the print media over.

Check the following:

•Drawer is properly installed.

•Print media is loaded correctly.

•Print media is not damaged.

•Print media meets specifications.

•Guides are positioned correctly for the print

media size selected.

Service messages

A service message indicates printer failure that may

require service.

Turn the printer off, wait about 10 seconds, and then

turn the printer on.

If the error recurs, write down the error number, the

problem, and a detailed description. Call for service.

Solving paper feed

problems

Paper frequently jams

You are using paper that does not meet

the printer specifications.

Use recommended paper and other specialty media.

See the Card Stock & Label Guide available on the

Lexmark Web site at www.lexmark.com for detailed

specifications.

For information that can help prevent jams from

occurring, see the Clearing Jams Guide.

You have loaded too much paper or too

many envelopes.

Make sure the stack of paper you load does not

exceed the maximum stack height indicated at the

front of the tray or on the multipurpose feeder.

Guides in the selected tray are not set to

the appropriate position for the size

paper loaded.

Move the guides in the tray to the correct position.

The paper has absorbed moisture due to

high humidity.

Load paper from a fresh package.

Store paper in its original wrapper until you load it.

The Paper Jam message remains

after you remove the jammed

paper.

Clear paper from the entire paper path.

The page that jammed does not

reprint after you clear the jam.

Set Jam Recovery to Auto or On.

For more information, see the Menus and Messages

Guide

Blank pages feed into the output

bin

Load the correct type media for your print job, or

change the Paper Type to match the type of media

loaded.

For more information, see the Menus and Messages

Guide.

Original documents misfeed in the

ADF

•Adjust the guides toward the media until they

lightly rest against the edge of the media.

•If the pick pad is worn, replace the pick pad.

Print quality

troubleshooting

To help isolate print quality problems, print the “Print

defects guide” and check for repeating defects. If

Produktspezifikationen

Marke:	Lexmark
Kategorie:	Nicht kategorisiert
Modell:	X646

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