Cisco Call Manager 4.1 Bedienungsanleitung

Cisco Netzwerkverwaltungssoftware Call Manager 4.1

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DATA SHEET

CISCO CALLMANAGER VERSION 4.1

Cisco® IP Communications is a comprehensive system of powerful, enterprise-class solutions, including IP telephony, uniﬁed communications, IP

video and audio conferencing, and customer contact. It helps organizations realize business gains by improving operational eﬀiciencies, increasing

organizational productivity, and enhancing customer satisfaction. Cisco CallManager is the software-based call-processing component of the Cisco

enterprise IP telephony solution; it is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data).

Cisco CallManager software extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media

processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services such as uniﬁed

messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony

solution through Cisco CallManager open telephony application programming interfaces (APIs). Cisco CallManager is installed on Cisco 7800

Series media convergence servers (MCSs) and selected third-party servers. Cisco CallManager software is shipped with a suite of integrated voice

applications and utilities, including the Cisco CallManager Attendant Console—a software-only manual attendant console; a software-only ad-hoc

conferencing application; the Bulk Administration Tool (BAT); the CDR Analysis and Reporting (CAR) tool; the Real-Time Monitoring Tool

(RTMT); a simple, low-density Cisco CallManager Auto Attendant (CM-AA); the Tool for Auto-Registered Phone Support (TAPS); and the IP

Manager Assistant (IPMA) application.

FEATURES AND BENEFITS

Cisco CallManager Version 4.1 provides a scalable, distributable, and highly available enterprise IP telephony call-processing solution. Multiple

Cisco CallManager servers are clustered and managed as a single entity. Clustering multiple call-processing servers on an IP network is a unique

capability in the industry, and highlights the leading architecture provided by Cisco AVVID. Cisco CallManager clustering yields scalability of from

1 to 30,000 IP phones per cluster, load balancing, and call-processing service redundancy. By interlinking multiple clusters, system capacity can be

increased up to one million users in a 100+ site system. Clustering aggregates the power of multiple, distributed Cisco CallManagers, enhancing the

scalability and accessibility of the servers to phones, gateways, and applications. Triple call-processing server redundancy improves overall system

availability.

The beneﬁt of this distributed architecture is improved system availability, load balancing, and scalability. Call Admission Control (CAC) helps

ensure that voice quality of service (QoS) is maintained across constricted WAN links, and automatically diverts calls to alternate public switched

telephone network (PSTN) routes when WAN bandwidth is not available. A Web interface to the conﬁguration database enables remote device and

system conﬁguration. HTML-based online help is available for users and administrators.

The enhancements provided by Cisco CallManager Version 4.1 oﬀer improved security, interoperability, capability, supportability, and productivity

as well enhancements to video telephony introduced in Cisco CallManager 4.0.

Cisco CallManager 4.1 has many security features that give Cisco CallManager servers and IP phones the ability to verify identity of the devices or

servers that they communicate with, ensure the integrity of data they are receiving, and provide privacy of communications via encryption. The

devices that can participate in secure communications now includes the Cisco IP Phone 7940G, IP Phone 7960G, IP Phone 7970G, and Media

Gateway Control Protocol (MGCP) gateways. Secure administration and troubleshooting is now capable with CallManager 4.1 using HTTPS.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com

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Improvements in the CallManager Q.SIG signaling interface expands the range of functions with which Cisco CallManager can connect to other

Q.SIG compatible systems. Features like path replacement and call completion allow Cisco CallManager to integrate with other Q.SIG compatible

systems closer than ever before. H.323 Annex M.1 support now gives users improved feature transparency between CallManager clusters.

Enhancements to the CallManager APIs (AXL, JTAPI, TSP) provide customers and 3rd party vendors increased ability to develop improved

applications that can be integrated with CallManager and IP Phones.

Other key features provided by Cisco CallManager 4.1 include call coverage, time-of-day routing and restrictions, forced authorization codes (FAC)

and client matter codes (CMC) and enhancements for Video Telephony that was provided in Cisco CallManager 4.0.

New administration features such as Cisco Unity User Integration allow a CallManager system administrator to easily conﬁgure a Cisco Unity voice

mail box while conﬁguring an IP phone for that user.

SPECIFICATIONS

Platforms

• Cisco 7815, 7825, 7835, and 7845 MCSs

• Selected third-party servers; for details, visit: http://www.cisco.com/go/swonly

Bundled Software

• Cisco CallManager Version 4.1—Call-processing and call-control application.

• Cisco CallManager Version 4.1 conﬁguration database—Contains system and device conﬁguration information, including dial plan.

• Cisco CallManager administration software.

• Auto attendant—Bundled with Cisco CallManager via the Extended Services CD.

• Cisco CallManager CDR Analysis and Reporting Tool (CAR)—Provides reports for calls based on call detail records (CDRs). Reports that are

provided include calls on a user basis, calls through gateways, simpliﬁed call quality, and a CDR search mechanism. In addition, CAR provides

limited database administration; for example, deleting records based on database size.

• Cisco CallManager Bulk Administration Tool (BAT)—Allows the administrator to perform bulk add, delete, and update operations for devices

and users.

• Cisco CallManager Attendant Console—Allows a receptionist to answer and transfer/dispatch calls within an organization. The attendant can

install the attendant console, which is a client-server application, on a PC that runs Windows 98, ME, NT 4.0 (Service Pack 4 or greater), 2000, or

XP. The attendant console connects to the Cisco Telephony Call Dispatcher (TCD) server for login services, line state, and directory services.

Multiple attendant consoles can connect to a single Cisco TCD server. In Cisco CallManager Version 4.1, Attendant Console now supports

accessibility enhancements for sight-impaired individuals.

• Cisco CallManager Real-Time Monitoring Tool (RTMT)—A client tool that monitors real-time behavior of the components in a Cisco

CallManager cluster. RTMT uses HTTP and TCP to monitor device status, system performance, device discovery, and computer telephony

integration (CTI) applications. It connects directly to devices by using HTTP for troubleshooting system problems.

• Cisco CallManager Trace Collection Tool—Collects traces for a Cisco CallManager cluster into a single zip ﬁle. The collection includes all traces

for Cisco CallManager and logs such as Event-Viewer (application, system, and security), Dr. Watson log, Cisco Update, Prog logs, RIS DC logs,

and SQL and IIS logs.

• Cisco Conference Bridge—Provides software conference bridge resources that can be used by Cisco CallManager.

• Cisco Customer Directory Conﬁguration Plugin—Guides the system administrator through the conﬁguration process for integrating Cisco

CallManager with Microsoft Active Directory and Netscape Directory Server.

• Cisco IP Phone Address Book Synchronizer—Allows users to synchronize Microsoft Outlook or Outlook Express address books with Cisco

Personal Address Book. The synchronizer provides two-way synchronization between the Microsoft and Cisco products. After the user installs

and conﬁgures Cisco Personal Address Book, users can access this feature from the Cisco IP Phone Conﬁguration Website.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com

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• Cisco IP Telephony Locale Installer—Provides user and network locales for Cisco CallManager, adding support for languages other than English.

Locales allow users to view translated text, receive country-speciﬁc phone tones, and receive TAPS prompts in a chosen language when working

with supported interfaces. Install the Cisco IP Telephony Locale Installer on every server in the cluster. Click the icon to download one or more

locale installers from the Web (you must have an Internet connection and a Cisco.com user account and password to download the executable).

• Cisco JTAPI—This plug-in is installed on all computers that host applications that interact with Cisco CallManager via JTAPI. JTAPI provides

the standard programming interface for telephony applications written in the Java programming language. JTAPI reference documentation and

sample code are included. Cisco CallManager Version 4.1 adds support for new features as well as the ability to disable device validation, which

would allow applications to monitor or control a large amount of devices without requiring the devices to be speciﬁed in those applications’

controlled device lists. JTAPI Device State Server is new in Cisco CallManager Version 4.1, as is notiﬁcation of status (busy, idle, etc.) of a CTI

device without having to monitor individual lines.

• Cisco Telephony Service Provider—Contains the Cisco TAPI service provider (TSP) and the Cisco Wave Drivers. Install the application on the

Cisco CallManager server or on any other computer that is running a Microsoft Windows operating system that interacts with the Cisco

CallManager server via TCP/IP (TAPI runs on the Microsoft Windows operating system). The Cisco TAPI Developer's Guide describes the TAPI

interfaces that are currently supported. Install the Cisco TSP and the Cisco Wave Drivers to allow TAPI applications to make and receive calls on

the Cisco IP Telephony Solution.

• Cisco TAPS—Loads a preconﬁgured phone setting on a phone.

• Cisco Dialed Number Analyzer—Serviceability tool that analyzes the dialing plan for speciﬁc numbers.

• Cisco IP Manager Assistant (IPMA)—Provides “boss”/administration features along with administration Web pages for improved call handling.

SYSTEM CAPABILITIES SUMMARY

• Alternate automatic routing (AAR)

• Attenuation and gain adjustment per device (phone and gateway)

• Automated bandwidth selection

• Auto route selection (ARS)

• AXL Simple Object Access Protocol (SOAP) API with performance and real-time information

• Basic Rate Interface (BRI) endpoint support; registers BRI endpoints as SCCP devices*

• CAC—intercluster and intracluster

• Call coverage*

– Forwarding based on internal/external calls *

– Forwarding out of a coverage path *

– Timer for maximum time in coverage path *

– Time of day *

• Call display restrictions*

• Coder-decoder (codec) support for automated bandwidth selection

– G.711 mu-law, a-law

– G.723.1

– G.729A/B

– GSM-EFR, FR

– Wideband audio—Proprietary 16-bit resolution, 16-kHz sampled audio

Produktspezifikationen

Marke:	Cisco
Kategorie:	Netzwerkverwaltungssoftware
Modell:	Call Manager 4.1
Typ:	Netzwerk-Management
Unterstützte Sprachen:	Englisch
Software-Typ:	Upgrade
Lizenzebenenkauf erforderlich:	2500 Lizenz(en)
Anzahl Lizenzen:	- Lizenz(en)