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MC17/MC17A/
MC17T/MC17U
PRODUCT REFERENCE
GUIDE
MC17/MC17A/MC17T/MC17U
Product Reference Guide
72E-100467-05
Rev. A
January 2013
ii MC17/MC17A/MC17T/MC17U Product Reference Guide
© 2007-13 by Motorola Solutions, Inc. All rights reserved.
No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,
without permission in writing from Motorola. This includes electronic or mechanical means, such as
photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to
change without notice.
The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on
a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each
software or firmware program delivered hereunder (licensed program). Except as noted below, such license
may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of
Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under
copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with
other program material, create a derivative work from a licensed program, or use a licensed program in a
network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on
the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in
whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed
program delivered to the user or any portion thereof.
Motorola reserves the right to make changes to any software or product to improve reliability, function, or
design.
Motorola does not assume any product liability arising out of, or in connection with, the application or use of
any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,
intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in
Motorola products.
iii
Revision History
Changes to the original manual are listed below:
Change Date Description
-01 Rev. A 08/27/07 Initial release.
-02 Rev. A 11/16/07 Update battery installation procedures.
Add note to wait 1 minute before inserting MC17 into cradle after new battery
insertion.
Add 802.11d information.
Add application battery error message information.
-03 Rev. A 09/08 Add MC17T configuration specific information.
-04 Rev. A 03/10 Add MC17A support.
-05 Rev. A 01/13 Add MC17U support.
iv MC17/MC17A/MC17T/MC17U Product Reference Guide
TABLE OF CONTENTS
Revision History.............................................................................................................................. ii
About This Guide
Introduction ..................................................................................................................................... xi
Documentation Set ................................................................................................................... xi
Configurations................................................................................................................................. xii
Software Versions..................................................................................................................... xiii
OEM Software........................................................................................................................... xiii
Fusion Software ........................................................................................................................ xiii
Chapter Descriptions ...................................................................................................................... xiv
Notational Conventions................................................................................................................... xv
Related Documents and Software .................................................................................................. xv
Service Information......................................................................................................................... xvi
Chapter 1: Getting Started
Introduction .................................................................................................................................... 1-1
Unpacking ...................................................................................................................................... 1-1
Features ......................................................................................................................................... 1-2
Accessories ................................................................................................................................... 1-4
LED Indicators ............................................................................................................................... 1-5
Keypad ........................................................................................................................................... 1-5
Getting Started ............................................................................................................................... 1-6
Connecting the Battery ................................................................................................................. 1-6
Charging the Battery ................................................................................................................ 1-9
Manual Release of MC17 Series from the Charging Cradle .................................................... 1-10
Software Release of MC17 Series from the Charging Cradle ................................................. 1-11
Starting the MC17 Series Mobile Computer .................................................................................. 1-12
Non-Touch and Touch Screens ..................................................................................................... 1-13
Data Capture ................................................................................................................................. 1-13
Scanning Considerations ......................................................................................................... 1-13
Scanning Bar Codes ................................................................................................................ 1-13
Scanning Tips .................................................................................................................... 1-14
LED Indications ........................................................................................................................ 1-14
vi MC17/MC17A/MC17T/MC17U Product Reference Guide
Resetting the MC17 Series Mobile Computer ............................................................................... 1-15
Performing a Warm Boot ......................................................................................................... 1-15
Performing a Cold Boot ............................................................................................................ 1-15
Replacing the Bezel ....................................................................................................................... 1-16
Chapter 2: Staging and Provisioning
Introduction .................................................................................................................................... 2-1
Staging ........................................................................................................................................... 2-1
Bar Code Staging ..................................................................................................................... 2-2
On-Demand Staging ................................................................................................................ 2-4
ActiveSync Connection Mode ............................................................................................ 2-4
Already existing IP Connection Mode ................................................................................ 2-4
Well-known WLAN Connection Mode ................................................................................ 2-4
RD Client Main Menu ............................................................................................................... 2-6
Client Info ........................................................................................................................... 2-6
Log Menu ........................................................................................................................... 2-7
View Log ............................................................................................................................ 2-7
View Job Log ..................................................................................................................... 2-8
Set Log Level ..................................................................................................................... 2-8
Set Job Log Level .............................................................................................................. 2-9
Package List ...................................................................................................................... 2-9
Provisioning ................................................................................................................................... 2-11
MSP Agent ............................................................................................................................... 2-11
MSP Agent Main Menu ............................................................................................................ 2-11
Monitor Processing ............................................................................................................ 2-12
Force Check-In .................................................................................................................. 2-12
Package List ...................................................................................................................... 2-12
Client Info ........................................................................................................................... 2-13
Log Menu ........................................................................................................................... 2-13
View Log ............................................................................................................................ 2-14
View Job Log ..................................................................................................................... 2-14
Set Log Level ..................................................................................................................... 2-15
Set Job Log Level .............................................................................................................. 2-15
Hide UI ............................................................................................................................... 2-16
Chapter 3: Wireless Applications
Introduction .................................................................................................................................... 3-1
802.11d Overview .......................................................................................................................... 3-1
Configuring My Country for Use with WLAN on an MC17 Series .................................................. 3-1
Enabled 802.11d Network ........................................................................................................ 3-2
Disabled 802.11d Network ....................................................................................................... 3-2
Create WCS Options Registry File ..................................................................................... 3-2
Update MC17 via 802.11d Enabled Staging Network ........................................................ 3-2
Connect to the Non-802.11d Network ................................................................................ 3-3
Wireless Application on the MC17T/MC17U ................................................................................. 3-3
Signal Strength Icon ...................................................................................................................... 3-4
Turning Off the Radio .................................................................................................................... 3-5
Table of Contents vii
Chapter 4: ActiveSync
ActiveSync ..................................................................................................................................... 4-1
Installing ActiveSync ...................................................................................................................... 4-1
Mobile Computer Setup ................................................................................................................. 4-2
Setting Up an ActiveSync Connection on the Host Computer ....................................................... 4-2
Setting up a Partnership .......................................................................................................... 4-3
Chapter 5: Using the Windows CE Desktop
Introduction .................................................................................................................................... 5-1
ActiveSync ..................................................................................................................................... 5-1
Remote Control Software ............................................................................................................... 5-1
Connection to Host Computer ........................................................................................................ 5-1
Development Cable Removal .................................................................................................. 5-5
App Launcher Window ................................................................................................................... 5-6
Windows CE 5.0 Desktop .............................................................................................................. 5-7
Status Icons ............................................................................................................................. 5-7
Battery Unknown Icon .............................................................................................................. 5-8
Start Button .............................................................................................................................. 5-9
Programs Menu ....................................................................................................................... 5-9
Desktop Display Button ............................................................................................................ 5-10
Entering Information Using the Keyboard Input Panel ............................................................. 5-10
Task Bar and Start Menu Properties ........................................................................................ 5-10
Properties ........................................................................................................................... 5-10
Advanced Tab .................................................................................................................... 5-11
Screen Calibration ......................................................................................................................... 5-11
Waking the MC17 Series ............................................................................................................... 5-12
Chapter 6: Special Considerations
Introduction .................................................................................................................................... 6-1
Fonts .............................................................................................................................................. 6-1
Asian Font Installation .............................................................................................................. 6-2
Software Development Considerations .......................................................................................... 6-2
Tips for Improving Battery Charge Time ........................................................................................ 6-2
Cradle-Backlight Feature ......................................................................................................... 6-3
Tips for Improving Battery Life ....................................................................................................... 6-3
Changing the Power Settings .................................................................................................. 6-4
Changing the Display Backlight Settings ................................................................................. 6-4
MC17U Non-touch Support ...................................................................................................... 6-5
Chapter 7: Pocket Browser
Introduction .................................................................................................................................... 7-1
Sample Application ........................................................................................................................ 7-1
Chapter 8: Cradle Installation
Introduction .................................................................................................................................... 8-1
Installation of the Charging Cradle ................................................................................................. 8-1
Removing the Front Cover ....................................................................................................... 8-1
viii MC17/MC17A/MC17T/MC17U Product Reference Guide
Mounting the Cradle ................................................................................................................. 8-2
Wiring ............................................................................................................................................. 8-4
Assembly ....................................................................................................................................... 8-5
Cradle Location Bar Code ........................................................................................................ 8-6
System Cabling .............................................................................................................................. 8-7
Mounting the Power Supply Housing ............................................................................................. 8-9
Chapter 9: Application Deployment
Software Installation on Development PC ..................................................................................... 9-1
Device Configuration Package ................................................................................................. 9-1
Platform SDK ........................................................................................................................... 9-2
Enterprise Mobility Developer Kits ........................................................................................... 9-2
Installing Other Development Software ................................................................................... 9-2
Deployment .................................................................................................................................... 9-3
ActiveSync ............................................................................................................................... 9-3
IPL ............................................................................................................................................ 9-4
Creating Hex Images ..................................................................................................................... 9-5
Starting Terminal Configuration Manager ................................................................................ 9-5
Defining Script Properties ........................................................................................................ 9-7
Creating the Script for the Hex Image ...................................................................................... 9-8
Opening a New or Existing Script ...................................................................................... 9-8
Updating TCM 1.X Scripts ................................................................................................. 9-8
Copying Components to the Script .................................................................................... 9-8
Saving the Script ................................................................................................................ 9-9
Building the Image ................................................................................................................... 9-9
Sending the Hex Image Using IPL ................................................................................................. 9-10
TCM Error Messages ............................................................................................................... 9-14
IPL Error Detection .................................................................................................................. 9-16
Creating a Splash Screen ........................................................................................................ 9-18
Splash Screen Format ............................................................................................................. 9-18
OS Update ..................................................................................................................................... 9-19
MC17 and MC17A ................................................................................................................... 9-19
MC17T/MC17U ........................................................................................................................ 9-21
Flash Storage ................................................................................................................................ 9-23
FFS Partitions .......................................................................................................................... 9-23
Working with FFS Partitions ..................................................................................................... 9-23
RegMerge.dll ...................................................................................................................... 9-23
CopyFiles ........................................................................................................................... 9-24
Non-FFS Partitions .................................................................................................................. 9-24
Downloading Partitions to the Mobile Computer ...................................................................... 9-25
Chapter 10: Maintenance and Troubleshooting
Introduction .................................................................................................................................... 10-1
Maintaining the Mobile Computer .................................................................................................. 10-1
Battery Safety Guidelines .............................................................................................................. 10-1
Battery Management ..................................................................................................................... 10-2
Clearing the Battery ................................................................................................................. 10-2
Long Term Storage ........................................................................................................................ 10-3
Cleaning ......................................................................................................................................... 10-4
Table of Contents ix
Materials Required ................................................................................................................... 10-4
Cleaning the MC17 Series ....................................................................................................... 10-4
Housing .............................................................................................................................. 10-4
Display ............................................................................................................................... 10-4
Scanner Exit Window ......................................................................................................... 10-4
Connector ........................................................................................................................... 10-4
Cleaning Cradle Connectors .................................................................................................... 10-5
Cleaning Frequency ................................................................................................................. 10-5
Troubleshooting ............................................................................................................................. 10-6
Mobile Computer ...................................................................................................................... 10-6
Charging Cradle ....................................................................................................................... 10-9
Appendix A: Technical Specifications
Technical Specifications ................................................................................................................ A-1
Charging Cradle ....................................................................................................................... A-3
Cable Specifications ...................................................................................................................... A-6
Power Supply Cable, Y-type .................................................................................................... A-6
Cradle Interconnection Cable .................................................................................................. A-6
Appendix B: AirBEAM Smart Client
Introduction .................................................................................................................................... B-1
AirBEAM Package Builder ............................................................................................................. B-1
AirBEAM Smart Client .................................................................................................................... B-2
AirBEAM License ..................................................................................................................... B-2
Configuring the AirBEAM Smart Client .................................................................................... B-2
Packages(1) Tab ................................................................................................................ B-2
Packages(2) Tab ................................................................................................................ B-3
Server Tab ......................................................................................................................... B-4
Misc(1) Tab ........................................................................................................................ B-4
Misc(2) Tab ........................................................................................................................ B-5
Misc(3) Tab ........................................................................................................................ B-6
Misc(4) Tab ........................................................................................................................ B-7
Synchronizing with the Server ............................................................................................ B-8
Manual Synchronization ..................................................................................................... B-9
Automatic Synchronization ................................................................................................. B-9
AirBEAM Staging ..................................................................................................................... B-9
Appendix C: App Launcher Configuration
Configuration .................................................................................................................................. C-1
Glossary
Index
x MC17/MC17A/MC17T/MC17U Product Reference Guide
ABOUT THIS GUIDE
Introduction
This guide provides information about setting up and configuring MC17 mobile computers and accessories.
Documentation Set
The documentation set for the MC17 is divided into guides that provide information for specific user needs.
•
MC17/MC17A/MC17T/MC17U Mobile Computer Quick Reference Guide - describes how to set up the
MC17,MC17A and MC17T mobile computers.
•
MC17/MC17A/MC17T/MC17U Mobile Computer Product Reference Guide - describes how to set up,
operate and program the MC17 series mobile computer and the accessories.
•
Microsoft Applications for Windows Mobile and WinCE 5.0 User Guide - describes how to use Microsoft
developed applications.
•
Application Guide for Motorola Enterprise Mobility Devices - describes how to use Motorola developed
applications.
•
EMDK Help File - provides API information for writing applications.
NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.
xii MC17/MC17A/MC17T/MC17U Product Reference Guide
Configurations
This guide covers the following configurations:
User Types
SMDK for eVC4
Box or Support Central
Web Site
Integrator Application
Developer
SMDK Help File
Microsoft Appication Guide
End-User
Symbol Application Guide
Product Reference Guide
Quick Reference Guide
Configuration Radio Display Memory Data
Capture
Operating
System Keypad
MC17-00 WLAN: 802.11b/g 2.8”
QVGA
Color
64 MB RAM/
64 MB Flash
Laser
scanner
Windows
CE 5.0
Professional
6-key
MC17A-00 WLAN:
802.11a/b/g
2.8”
QVGA
Color
64 MB RAM/
64 MB Flash
Laser
scanner
Windows
CE 5.0
Professional
6-key
MC17T-00 WLAN:
802.11a/b/g
2.8”
QVGA
Color
touch
screen
64 MB RAM/
64 MB Flash +
1 GB Flash
storage
Laser
scanner
Windows
CE 5.0
Professional
6-key
MC17U-00 WLAN:
802.11a/b/g
2.8”
QVGA
Color
touch
screen
64 MB RAM/
64 MB Flash +
1 GB Flash
storage
Laser
scanner
Windows
CE 5.0
Professional
6-key
About This Guide xiii
Software Versions
This guide covers various software configurations and references are made to operating system or software
versions.
OEM Software
To determine the OEM software version on the MC17:
1. Connect the mobile computer to a host computer using the Development Cable.
2. Connect to the mobile computer using remote control software. See Remote Control Software on page 5-1
for more information.
3. Start Settings Control Panel System InfoClick > > > icon.
To determine the OEM software version on the MC17 series with OEM Version 01.30.06 or greater:
In App Launcher, select .3 - Device Info
Fusion Software
To determine the Fusion software version on MC17 series with OEM version 01.30.06 or greater:
In App Launcher, select .3 - Device Info
xiv MC17/MC17A/MC17T/MC17U Product Reference Guide
Chapter Descriptions
Topics covered in this guide are as follows:
•
Chapter 1, Getting Started, lists the accessories for the mobile computer and explains how to install and
charge the batteries and start the mobile computer for the first time.
•
Chapter 2, Staging and Provisioning, provides information for staging and provisioning the mobile
computer using Mobility Software Platform (MSP).
•
Chapter 3, Wireless Applications, provides instructions for configuring the wireless adapter.
•
Chapter 4, ActiveSync, provides instructions on installing ActiveSync and setting up a partnership
between the mobile computer and a host computer.
•
Chapter 5, Using the Windows CE Desktop, Provides instructions for accessing the OS desktop of the
mobile computer.
•
Chapter 6, Special Considerations, provides information to consider when using and developing
applications for the mobile computer.
•
Chapter 7, Pocket Browser, provides instructions for installing ActiveSync and setting up a partnership
between the mobile computer and a host computer.
•
Chapter 8, Cradle Installation, provides the installation instructions for the Charging cradle and other
accessories.
•
Chapter 9, Application Deployment, provides instructions for installing the Device Configuration Package
(DCP) for MC17x0 and the EMDK for C on the host computer and downloading software and files to the
mobile computer.
•
Chapter 10, Maintenance and Troubleshooting, includes instructions on cleaning and storing the mobile
computer, and provides troubleshooting solutions for potential problems during mobile computer
operation.
•
Appendix A, Technical Specifications, includes a table listing the technical specifications for the mobile
computer and accessories.
•
Appendix B, AirBEAM Smart Client, provides information for staging and provisioning the mobile
computer using the AirBEAM Smart Client.
•
Appendix C, App Launcher Configuration, provides information for configuring the App Launcher
application.
About This Guide xv
Notational Conventions
The following conventions are used in this document:
•
“Mobile computer” refers to the Motorola MC17 series of mobile computers.
•
Italics are used to highlight the following:
•Chapters and sections in this guide
•Related documents
•
Bold text is used to highlight the following:
•Dialog box, window and screen names
•Drop-down list and list box names
•Check box and radio button names
•Icons on a screen
•Key names on a keypad
•Button names on a screen.
•
Bullets (•) indicate:
•Action items
•Lists of alternatives
•Lists of required steps that are not necessarily sequential.
Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
Related Documents and Software
The following documents provide more information about the MC17 mobile computers.
•
MC17 Quick Reference Guide, p/n 72-100298-xx
•
MC17 STEP User Guide, p/n 72E-103347-xx
•
Mobility Services Platform 3.X User’s Guide, p/n 72E-100158-xx
•
Application Guide for Motorola Enterprise Mobility Devices, p/n 72E-68901-xx
•
Microsoft Applications for Windows Mobile and CE 5.0 User Guide, p/n 72E-78456-xx
•
Symbol Mobility Developer Kits, available at: http://supportcentral.motorola.com
•
Device Configuration Package (DCP for MC17xxc50) and Platform SDK for MC17 with Windows CE 5.0,
available at: http://supportcentral.motorola.com
NOTE This symbol indicates something of special interest or importance to the reader. Failure to read the note
will not result in physical harm to the reader, equipment or data.
CAUTION This symbol indicates that if this information is ignored, the possibility of data or material damage
may occur.
WARNING!This symbol indicates that if this information is ignored the possibility that serious personal
injury may occur.
xvi MC17/MC17A/MC17T/MC17U Product Reference Guide
•
Latest ActiveSync software, available at: http://www.microsoft.com.
For the latest version of this guide and all guides, go to: . http://supportcentral.motorola.com
Service Information
If you have a problem with your equipment, contact Motorola Solutions Global Customer Support for your
region. Contact information is available at: http://www.motorolasolutions.com/support.
When contacting Motorola Solutions Global Customer Support, please have the following information
available:
•
Serial number of the unit
•
Model number or product name
•
Software type and version number.
Motorola responds to calls by E-mail or telephone within the time limits set forth in support agreements.
If your problem cannot be solved by Motorola Solutions Global Customer Support, you may need to return your
equipment for servicing and will be given specific directions. Motorola is not responsible for any damages
incurred during shipment if the approved shipping container is not used. Shipping the units improperly can
possibly void the warranty.
If you purchased your Motorola Solutions business product from a Motorola business partner, contact that
business partner for support.
CHAPTER 1 GETTING STARTED
Introduction
This chapter describes the features of the MC17 series mobile computer and explains how to install and
charge the battery, how to capture data using the integrated laser scanner and how to reset the mobile
computer.
Unpacking
Carefully remove all protective material from the mobile computer and save the shipping container for later
storage and shipping.
Verify that box contains all the equipment listed below:
•
MC17 mobile computer
•
Lithium-ion battery (installed in handle)
•
Quick Reference Guide.
Inspect the equipment for damage. If you are missing any equipment or if you find any damaged equipment,
contact the Motorola Solutions Global Customer Support immediately. See Service Information on page xvi for
contact information.
1 - 2 MC17/MC17A/MC17T/MC17U Product Reference Guide
Features
Figure 1-1
Front View
MC17
series
Keypad
LED
Display
Bezel
Introduction 1 - 3
Figure 1-2
Back View
Battery Cover
Access Cover
Speaker
Battery Cover Torx Screw
Power Connector
Scan Exit Window
Front Bezel Torx Screw
1 - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide
Accessories
Table 1-1
Accessories
Item Part Number Description
Locking Charging Cradle
PSS-3CR01-00R Provides power and storage for the mobile computer.
Non-Locking Charging
Cradle
PSS-3CR01-NLR Provides power and non-locking storage for the mobile
computer.
Cradle Key
PSS-3KY01-00R Manually releases the mobile computer from the
Charging cradle.
Cradle Key Pack
PSS-3KY01-20R Manually releases the mobile computer from the
Charging cradle. (20-pack)
Power Supply
50-14000-241R Provides power to the Charging cradle.
Power Supply Housing PSS-3PS04-00R
Encloses the power supply.
Daisy Chain Cable
25-66431-01R Interconnects two Charging cradles.
Power Cable
25-66420-01R Connects the power supply to up to six Charging cradle
(using the daisy chain cable).
Y-Power Cable
25-67592-01R Connects the power supply to up to 12 Charging cradles
(using the daisy chain cable).
Cradle Location Labels
PSS-3LB02-00R
PSS-3LB03-00R
PSS-3LB04-00R
Contains “1” - “300” pre-printed bar code labels.
Contains six each, “1” - “300” pre-printed bar code labels.
Contains “1” - “1000” pre-printed bar code labels.
Development Cable 25-101374-01R
Connects the mobile computer to a host computer along
with the USB cable.
USB Cable 25-68596-01R
Connects the mobile computer to a host computer along
with the Development cable.
Cart Holder
PSS-3SH01-00R Provides a mounting solution for the mobile computer on
a shopping cart.
Screen Protector Kit
KT-114012-01R Package of 3 screen protectors.
MC17 and MC17A Bezel
KT-098273-01R Package of 50 replacement bezels for the MC17 and
MC17A.
MC17T and MC17U Bezel
KT-098274-00R Package of 50 replacement bezels for the MC17T and the
MC17U.
Introduction 1 - 5
LED Indicators
The LED indicates status of the MC17 mobile computer. Table 1-2 describes the LED indications.
Figure 1-3
MC17 Mobile Computer LED
Keypad
The keypad contains programmable function keys and a Scan key. Note that keypad functions can be changed
by an application so the mobile computer’s keypad may not function exactly as described. See Table 1-3 on
page 1-6. Refer to the file for detailed information for programming the function keys.EMDK Help
Figure 1-4
Keypad
Table 1-2
LED Indications
LED State Indication
Solid red
Scanner is enabled.
Solid green Bar code decoded successfully.
LED
Scan Key Down Arrow KeyUp Arrow Key
Scroll Left Key Enter Key Scroll Right Key
1 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide
Getting Started
In order to start using the mobile computer for the first time:
•
Install the battery
•
Charge the battery.
Connecting the Battery
In order to start using the mobile computer you must install the battery and then charge it.
1. Remove tape securing battery cover to handle.
2. Remove screw from screw hole (under tape).
3. Slide the battery cover toward the bottom of the handle and then lift.
Figure 1-5
Remove Battery Cover
Table 1-3
Keypad Descriptions
Key Description
Scroll Left Key Moves the cursor focus to the left.
Enter Key Executes a selected item or function.
Scroll Right Key Moves the cursor focus to the right.
Up Arrow Key Moves the cursor focus up.
Scan Key Enables the laser scanner when a scanning application is active.
Down Arrow Key Moves the cursor focus down.
Tape
Screw Under Tape
Introduction 1 - 7
4. Ensure that the black rubber pad in the battery compartment is lying flat along the bottom of the
compartment, with its smoother side facing up, and the rubber “fingers” straddling the screw boss.
5. Ensure the wire latch is in the up position.
6. Place the battery, rounded side down, in the compartment. Using a non-metallic tool (if necessary), guide
the battery cable connector into the female battery connector on the mobile computer.
Figure 1-6
Insert Battery
The connector is keyed so it only fits one way.
7. Press the connector down to ensure a positive connection.
8. Place wire latch down until just below top of the screw boss.
Figure 1-7
Close Wire Latch
9. Place the battery cover onto the handle and slide it as shown.
Wire Latch
Wire Latch
Screw Boss
1 - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide
Figure 1-8
Replace Battery Cover
10. Inspect the position of the battery cover with the main housing. If the door is misaligned, remove battery
and black rubber pad and re-install.
Figure 1-9
Inspect Battery Door Alignment
11. Secure the battery cover with the Torx screw using a T8 Torx drive.
Figure 1-10
Secure Battery Cover with Screw
12. After installing a new battery, wait approximately one minute before inserting the mobile computer into a
cradle.
Battery Door
Properly Aligned
Introduction 1 - 9
13. Run the battery service procedure. See for information.Clearing the Battery on page 10-2
Charging the Battery
Before using the mobile computer for the first time, charge the battery. The battery fully charges in
approximately five hours.
To charge the battery:
1. Ensure the Charging cradle is connected to the appropriate power source. See Chapter 8, Cradle
Installation for more information.
2. Insert the mobile computer into a cradle.
Figure 1-11
Insert MC17 Series into Cradle
3. The mobile computer starts to charge automatically. While charging, a red charging LED can be seen
through the front panel of the cradle behind the mobile computer.
NOTE When installing a new battery or performing an OS Update, wait approximately one minute before inserting the
MC17 into a cradle.
CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page
10-1.
NOTE Charge time is based upon the following; WLAN radio is set to maximum power mode, WLAN is
associated with an Access Point and display backlight set to 25% brightness.
Red Charging LED Location
Introduction 1 - 11
4. Rotate the key 90 degrees (1/4 turn) counterclockwise.
Figure 1-15
Slide Key to the Rotate Key Counterclockwise
5. Keeping the handle of the key all the way to the right in the slot, press the key into the slot. The end of the
key should press on a small spring loaded tab within the cradle and release the mobile computer. You
should feel the tab moving as you press down.
Figure 1-16
Press Key into Slot
6. While holding the key down, lift the mobile computer out of the cradle.
Software Release of MC17 Series from the Charging Cradle
The Charging cradle, p/n PSS-3CR01-00R, contains a locking mechanism that locks the mobile computer into
the cradle. The mobile computer releases from the cradle via a software command to the cradle. See Chapter
7, Pocket Browser for more information.
1 - 12 MC17/MC17A/MC17T/MC17U Product Reference Guide
Starting the MC17 Series Mobile Computer
The mobile computer starts automatically as soon as power is applied; either with a charged battery installed or
when inserted into the cradle. If the mobile computer does not power on, perform a cold boot. See Performing
a Cold Boot on page 1-15.
When the mobile computer is powered on for the first time, it initializes its system. The splash screen ( Figure
1-17) appears for a short period of time.
Figure 1-17
Splash Screen
On the MC17 and the MC17A, the splash screen is followed by the App Launcher window.
On the MC17T and the MC17U, the splash screen is followed by the screen. Carefully press and Calibration
briefly hold a pointing instrument on the center of each target that appears on the screen. Repeat as the target
moves around the screen, then tap the screen to continue. After completing the screen calibration, the App
Launcher window appears.
Figure 1-18
App Launcher Window
NOTE App Launcher window may vary depending upon the MC17 series’s operating system version.
Introduction 1 - 13
Non-Touch and Touch Screens
The MC17 and MC17A configurations do not have touch screens. All interactions are preformed using the
keypad. The MC17T and the MC17U configurations have touch screens. Interactions are performed either with
the keypad or by tapping on the screen.
Throughout this guide, the procedures are listed using the keypad for actions. On the MC17T and the MC17U
these same procedures can be completed by tapping the buttons or menus on the display whenever
supported.
Data Capture
The MC17 series uses a laser scanner to allow collection of data by scanning one dimensional bar codes.
The scanner has the following features:
•
Reads a variety of bar code symbologies, including the most popular linear, postal, and 1-D code types.
•
Contains advanced intuitive laser aiming for easy point-and-shoot operation.
Scanning Considerations
Typically, scanning is a simple matter of aim, scan/decode and a few quick trial efforts master it. However, two
important considerations can be used to optimize any scanning performance:
•
Range
Any scanning device decodes well over a particular working range — minimum and maximum distances
from the bar code. This range varies according to bar code density and scanning device optics.
Scanning within range brings quick and constant decodes; scanning too close or too far away prevents
decodes. Move the mobile computer closer and further away to find the right working range for the bar
codes being scanned. However, the situation is complicated by the availability of various integrated
scanning modules. The best way to specify the appropriate working range per bar code density is through
a chart called a decode zone for each scan module. A decode zone simply plots working range as a
function of minimum element widths of bar code symbols.
•
Angle
Scanning angle is important for promoting quick decodes. When laser beams reflect directly back into the
scanner from the bar code, this specular reflection can “blind” the scanner.
To avoid this, scan the bar code so that the beam does not bounce directly back. But don’t scan at too
sharp an angle; the scanner needs to collect scattered reflections from the scan to make a successful
decode. Practice quickly shows what tolerances to work within.
Scanning Bar Codes
1. Ensure that a scan enabled application is loaded on the mobile computer.
2. Aim the scan exit window at the bar code.
3. Press the key.Scan
NOTE Contact the Motorola Solutions Global Customer Support if chronic scanning difficulties develop.
Decoding of properly printed bar codes should be quick and effortless.
1 - 14 MC17/MC17A/MC17T/MC17U Product Reference Guide
•
Ensure the red scan beam covers the entire bar code. The LED lights red to indicate that the laser is on.
The LED changes to green and audible beep might sound, if the application determines, to indicate the
bar code was decoded successfully.
Figure 1-19
Laser Scanner Aiming Pattern
4. Release the trigger.
Scanning Tips
Optimal scanning distance varies with bar code density and scanner optics.
•
Hold the scanner farther away for larger symbols.
•
Move the scanner closer for symbols with bars that are close together.
LED Indications
The LED on the mobile computer provides a visual indication of the scan status.
NOTE Scanning procedures depend on the application and mobile computer configuration. An application may
use different scanning procedures from the one listed above.
Table 1-4
LED Indicators
LED Status Indication
Off Not scanning.
Solid red Laser enabled, scanning in process.
Solid green Successful decode.
1 - 16 MC17/MC17A/MC17T/MC17U Product Reference Guide
Replacing the Bezel
The plastic bezel that covers the display can be replaced if broken or to install a customer specific bezel.
1. Place the mobile computer on a desktop with the display facing down.
2. Using a T6 Torx drive, remove two screws securing the bezel to the housing.
Figure 1-20
Bezel Removal
3. Align the replacement bezel on the housing.
4. Using a T6 Torx drive, secure the bezel to the housing using the two Torx screws.
5. Torque the screws to 2.5 ± 0.2 kgf/cm (2.17 ± 0.17 in-lbs.).
CHAPTER 2 STAGING AND PROVISIONING
Introduction
This chapter describes how to stage and provision the MC17 series mobile computers using Mobility Services
Platform (MSP) 3.X.
Staging
Staging is the process of setting up the mobile computer to download packages for provisioning. The mobile
computer uses the Rapid Deployment (RD) Client for staging.
The RD Client enables simple and rapid provisioning of new (out of the box) mobile computers and simplifies
the out-of-box provisioning by scanning bar codes or connecting to a profile server. The RD Client acts as a
frontend for wireless radio configuration and AirBEAM Smart components, automating the manual
configurations that would normally be required to use these tools.
An MSP Administrator uses the MSP Console for the creation of an RD profile that contains all the wireless
network and security information (for example, ESSID, WEP Keys, etc.) required to get a mobile computer
onto the wireless network. The profile also contains FTP server access information needed to connect to the
provisioning MSP and the list of software packages to be provisioned to the mobile computer from the
provisioning MSP. The RD profile can then be encoded into an RD bar code sheet and printed from the MSP
Console or loaded onto a profile server.
NOTE The MSP 3.0 Rapid Deployment Client enables staging by scanning staging profiles encoded into staging
bar code sheets. It also enables staging to be performed without scanning bar codes through the use of
On-Demand Staging.
When using On-Demand Staging, the RD Client pulls staging profiles directly from an On-Demand Profile
Server over some form of pre-configured or automatically-configured IP connection.
For detailed information about the MSP 3.X, refer to the .Mobility Services Platform 3.X User’s Guide
Staging and Provisioning 2 - 3
Figure 2-3
Rapid Deployment Window - Scanning Bar Codes
4. After all the bar codes are scanned successfully, the mobile computer connects to the server and the
PROCESSING PROFILE window displays while network settings are configured.
Figure 2-4
Rapid Deployment Window - Processing Profile
5. STAGING COMPLETEWhen staging is complete the window displays.
Figure 2-5
Staging Complete Window
6. RD ClientPress the left function key to exit the .
2 - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide
On-Demand Staging
The MSP 3.0 RD Client also enables staging without having to scan bar codes through the use of On-Demand
Staging (Electronic Staging).
When using On-Demand Staging, the RD Client pulls staging profiles directly from an On-Demand Profile
Server over some form of pre-configured or automatically-configured IP connection. The following types of IP
connection modes are currently supported for Electronic Staging:
ActiveSync Connection Mode
This mode uses the IP connection that is established when the mobile computer is directly connected (via a
USB cable, serial cable or cradle) to a host computer running ActiveSync. The most common scenario would
be where the On-Demand Profile Server is running on the host computer to which the mobile computer is
connected via ActiveSync. It would, however, also work with the On-Demand Profile Server running on any
other host computer that is on the same subnet as the host computer to which the mobile computer is
connected via ActiveSync.
Already existing IP Connection Mode
This mode uses any IP connection that is already active on the mobile computer. This could be a direct
Ethernet port (if available), or a WLAN connection that was configured and established before the RD Client
was launched. It could also be any other form of IP connection that might be available on the mobile computer.
The RD Client does not do anything to configure or establish such connections, but uses them if they exist. The
On-Demand Profile Server must be running on a host computer that is on the same subnet that is accessible
from the connection.
Well-known WLAN Connection Mode
This mode works only on supported Motorola WLAN adapters. The attempts to configure and RD Client
establish WLAN IP connections using pre-defined Motorola WLAN settings. If the is able to RD Client
successfully configure and establish such a connection, and if an On-Demand Profile Server is running on a
host computer that is on the same subnet that is accessible from the connection, then Electronic Staging
proceeds using that connection.
To perform On-Demand Staging:
1. In the App Launcher RD Client Scan Barcodes To menu, press the center function key to launch the . The
Deploy window displays.
Figure 2-6
Waiting for Bar Codes
2. Options Main MenuPress the left function key to select . The window appears.
Staging and Provisioning 2 - 5
Figure 2-7
RD Client Main Menu
3. Use the up/down arrow keys to select Search Connected Networks or Search Unconnected Networks
and then press the center function key. The window appears.SEARCHING NETWORKS
Connected networks are networks that are already connected and can be checked to see if a Staging
Server can be found. Unconnected Networks are the well-known WLAN connections that are automatically
configured and established to see if a Staging Server can be found.
Figure 2-8
RD Client Searching for On-Demand Profile Server
4. STAGING COMPLETEWhen complete, the window displays.
Figure 2-9
Staging Complete Window
Press the left function key to exit.
2 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide
RD Client Main Menu
The RD Client contains the following options:Main Menu
•
Search Connected Networks. See for detailed information.On-Demand Staging on page 2-4
•
Search Unconnected Networks. See for detailed information.On-Demand Staging on page 2-4
•
Scan Barcodes See for detailed information.Bar Code Staging on page 2-2
•
View Client Info
•
Log Menu
•
Package List
•
Exit - Closes the RD Client application.
Figure 2-10
RD Client Main Menu
Client Info
Use the window to view the following information:Client Info
•
RD Client version
•
Product name
•
Operating system type
•
Plug-in type.
Use the up/down arrow keys to select option and press the center function key.View Client Info
Staging and Provisioning 2 - 7
Figure 2-11
Client Info Window
Press the left function key to return to the .Main Menu
Log Menu
The contains the following options:Log Menu
•
View Log
•
View Job Log
•
Set Log Level
•
Set Job Log Level.
Use the up/down arrow keys to select option and press the center function key.Log Menu
Figure 2-12
Log Menu Window
Press the left function key to return to the .Main Menu
View Log
Use the option to display a list of events that have occurred.View Log
Use the up/down arrow keys to select option and press the center function key.View Log
2 - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide
Figure 2-13
View Log Window
Press the left function key to return to the .Log Menu
View Job Log
Use the option to display a list of jobs that have be processed.View Job Log
Use the up/down arrow keys to select option and press the center function key.View Job Log
Figure 2-14
View Job Log Window
Press the left function key to return to the .Log Menu
Set Log Level
Use the option to set the level of the information that appears in the log.Set Log Level
2 - 10 MC17/MC17A/MC17T/MC17U Product Reference Guide
Figure 2-17
Package List Window
Press the left function key to return to the .Main Menu
Staging and Provisioning 2 - 11
Provisioning
Provisioning is the process of installing software packages onto the MC17 series mobile computers.
MSP Agent
The Provisioning Client is responsible for implementing device-side provisioning activities as defined by a
policy. A policy is evaluated on the MSP 3.X system and delivered to mobile computers as job documents via
relay servers.
The MSP 3.X Provisioning Client is 100% backward compatible to prior versions of the AirBEAM Client.
Existing AirBEAM Smart users can use the MSP 3.X Provisioning Client as a 100% backward compatible
replacement for prior versions of AirBEAM Client, when used in classic AirBEAM mode with existing FTP
servers.
Existing MSP 2.X users can use the new Provisioning Client as a 100% backward compatible replacement for
previous versions of AirBEAM Client, when used in Level 2 Agent and Level 3 Agent modes with existing MSP
2.X Appliances.
For more detailed information on MSP Agent (Provisioning Client), refer to the MSP 3.X User's Guide (p/n
72E-100158-xx).
MSP Agent Main Menu
The MSP Agent contains the following options:Main Menu
•
Monitoring Processing
•
Force Check-In
•
Package List
•
View Client info
•
Log Menu
•
Hide UI
•
Exit - exits the MSP Agent application.
Figure 2-18
MSP Agent Main Menu
NOTE MSP Agent is also known as MSP 3.X Provisioning Client.
2 - 12 MC17/MC17A/MC17T/MC17U Product Reference Guide
Monitor Processing
Use the option to view the status of packages being processed.Monitor Processing
Use the up/down arrow keys to select the option and press the center function key.Monitor Processing
Figure 2-19
Monitor Processing Window
Press the left function key to return to the .Main Menu
Force Check-In
Use the Force Check-In option to check instantly for pending package downloads instead of waiting for the next
automatic check that the client performs.
Use the up/down arrow keys to select the option and press the center function key.Force Check-In
Figure 2-20
Force Check-in Window
Press the left function key to return to the .Main Menu
Package List
Use the option to display the packages that have been installed on the mobile computer.Package List
Use the up/down arrow keys to select the option and press the center function key.Package List
Staging and Provisioning 2 - 13
Figure 2-21
Package List Window
Press the left function key to return to the .Main Menu
Client Info
Use the window to view the following information:Client Info
•
RD Client version
•
Product name
•
Operating system type
•
Plug-in type.
Use the up/down arrow keys to select option and press the center function key.View Client Info
Figure 2-22
Client Info Window
Press the left function key to return to the .Main Menu
Log Menu
The contains the following options:Log Menu
•
View Log
•
View Job Log
•
Set Log Level
2 - 14 MC17/MC17A/MC17T/MC17U Product Reference Guide
•
Set Job Log Level.
Use the up/down arrow keys to select option and press the center function key.Log Menu
Figure 2-23
Log Menu Window
Press the left function key to return to the .Main Menu
View Log
Use the option to display a list of events that have occurred.View Log
Use the up/down arrow keys to select option and press the center function key.View Log
Figure 2-24
View Log Window
Press the left function key to return to the .Log Menu
View Job Log
Use the option to display a list of jobs that have be processed.View Job Log
Use the up/down arrow keys to select option and press the center function key.View Job Log
Staging and Provisioning 2 - 15
Figure 2-25
View Job Log Window
Press the left function key to return to the .Log Menu
Set Log Level
Use the option to set the level of the information that appears in the log.Set Log Level
Figure 2-26
Set Log Level Window
Use the up/down arrow keys to select a level option and press the center function key.
Set Job Log Level
Use the option to set the level of the information that appears in the Job log.Set Job Log Level
2 - 16 MC17/MC17A/MC17T/MC17U Product Reference Guide
Figure 2-27
Set Job Log Level Window
Use the up/down arrow keys to select a level option and press the center function key.
Hide UI
Use the option to minimize the MSP Agent application. The MSP Agent application runs in the Hide UI
background while minimized.
To un-hide the application, select the icon in the task tray and select the menu item.MSP Agent UnHide UI
Figure 2-28
UnHide UI Selection
CHAPTER 3 WIRELESS APPLICATIONS
Introduction
Wireless Local Area Networks (WLANs) allow the MC17 series mobile computers to communicate wirelessly
and send captured data to a host device in real time. The mobile computer supports the 802.11a, 802.11b and
802.11g standards. Before using the mobile computer on a WLAN, the facility must be set up with the required
hardware to run the wireless LAN and the mobile computer must be configured. Refer to the documentation
provided with the access points (APs) for instructions on setting up the hardware.
For all MC17 series devices, use the Fusion APIs in the Enterprise Mobility Developer’s Kit (EMDK) to
configure the radio in the mobile computer. Refer to the file for detailed information.EMDK Help
The MC17 series contain the Wireless Applications to allow configuration of the WLAN radio. On the
MC17T/MC17U, use the touch screen to access the Wireless Application. MC17 and MC17A devices
(non-touch screen) require the use of remote control software. See for Remote Control Software on page 5-1
more information.
802.11d Overview
IEEE 802.11d, is an amendment to the IEEE 802.11 specification that adds support for additional regulatory
domains. This includes additional country information to beacons, probe requests, and probe responses. The
country information simplifies the creation of 802.11 wireless access points (APs) and clients that meet the
different regulations enforced in various parts of the world.
Fusion fully supports 802.11d for Regulatory purposes. By using 802.11d, the MC17 series can easily connect
to a wireless network and use only the valid channels for the country specified in the AP's beacons. By default,
the MC17 series software enables 802.11d mode to determine regulatory requirements.
Configuring My Country for Use with WLAN on an MC17 Series
Configuration can be done on:
•
an enabled 802.11d network
•
a disabled 802.11d network.
3 - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide
Figure 3-1
Wireless Applications Menu
Signal Strength Icon
The icon in the task tray indicates the mobile computer’s wireless signal strength as follows:Signal Strength
Signal Strength Icon
Table 3-1
Wireless Applications Icons, Signal Strength Descriptions
Icon Status Action
Excellent signal strength Wireless LAN network is ready to use.
Very good signal strength Wireless LAN network is ready to use.
Good signal strength Wireless LAN network is ready to use.
Fair signal strength Wireless LAN network is ready to use. Notify the network
administrator that the signal strength is only “Fair”.
Poor signal strength Wireless LAN network is ready to use. Performance may not
be optimum. Notify the network administrator that the signal
strength is “Poor”.
Out-of-network range (not
associated) No wireless LAN network connection. Notify the network
administrator.
No wireless LAN network card
detected. No wireless LAN network card detected. Notify the network
administrator.
Wireless Applications 3 - 5
Turning Off the Radio
To turn off the WLAN radio tap the icon on the task tray and select .Wireless Connection Status Disable Radio
Figure 3-2
Wireless Connection Status Icon - Radio On
A red X appears across the icon indicating that the radio is disabled (off).
To turn the radio back on, tap the icon on the task tray and select .Wireless Connection Status Enable Radio
Figure 3-3
Wireless Connection Status Icon - Radio On
The red X disappears from the icon indicating that the radio is enabled (on).
Wireless Connection Status Icon
Wireless Connection Status Icon
3 - 6 MC17/MC17A/MC17T/MC17U Product Reference Guide
4 - 4 MC17/MC17A/MC17T/MC17U Product Reference Guide
Figure 4-4
Select Synchronization Setting Window
5. NextSelect the appropriate settings and click .
Figure 4-5
Setup Complete Window
6. FinishClick .
7. The Microsoft ActiveSync window displays.
Produktspezifikationen
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