Napoleon Prestige PRO 500 Bedienungsanleitung

Napoleon Grill Prestige PRO 500

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PG.31

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N415-0541 JUL 17.20

PG.64

APPLY SERIAL NUMBER LABEL FROM CARTON

Serial No.

XXXXXX000000

MODEL NO.

BIPRO500-3

This gas grill must be used only outdoors in a well-venlated space and must not be used inside a

building, garage, screened-in porch, gazebo or any other enclosed area.

DO NOT DISCARD

Wolf Steel Ltd.

214 Bayview Drive,

Barrie, Ontario, CANADA L4N 4Y8

grills@napoleon.com

Noce to Installer: Leave these instrucons with the grill owner for future reference.

Adults and especially children should be alerted to the hazards of high surface temperatures.

Young children should be supervised near the gas grill.

WARNING! CABINET FRAME, CABINET AND COUNTER TOP MUST BE MADE FROM NON-COMBUSTIBLE

MATERIAL WHEN THE APPLIANCE IS NOT INSTALLED WITH THE ZERO CLEARANCE LINER PART NO. BI-3323-ZCL.

WARNING

Do not try to light this appliance without

reading the “LIGHTING” instrucons secon

of this manual.

Do not store or use gasoline or other

ammable liquids or vapors in the vicinity of

this or any other appliance. An L.P. cylinder

not connected for use must not be stored in

the vicinity of this or any other appliance.

If the informaon in these instrucons is

not followed exactly, a re or explosion may

result, causing property damage, personal

injury or death.

DANGER

IF YOU SMELL GAS:

• Shut o gas to the appliance.

• Exnguish any open ame.

• Open lid.

• If odor connues, keep away from the

appliance and immediately call your gas

supplier or re department.

www.napoleon.com

N415-0541 JUL 17.20

NAPOLEON LIMITED LIFETIME WARRANTY

FOR PRESTIGE®, PRESTIGE PRO™

AND BUILT-IN SERIES MODELS

Napoleon products are designed with superior components and materials and are as-

sembled by trained craftsmen who take great pride in their work. The burner and

valve assembly are leak tested and test-ﬁ red at a quality test station. This grill has

been thoroughly inspected by a qualiﬁ ed technician before packaging and shipping to

ensure that you, the customer, receive the quality product you expect from Napoleon.

Thank you for purchasing a Napoleon product. Napoleon (Wolf Steel Ltd, Barrie, ON,

Canada) warrants that the components in your new Napoleon product will be free from

defects in material and workmanship from the date of purchase, for a period of 15 years.

Hood ................................................................................................................................................... Lifetime

Stainless Steel Lid ................................................................................................................................. Lifetime

Porcelain Enamel Lid ............................................................................................................................. Lifetime

Aluminum Castings ................................................................................................................................ Lifetime

Stainless Steel Cooking Grids ..................................................................................................................Lifetime

Stainless Steel Tube Burners ................................................................................................................... Lifetime

Stainless Steel Sear Plates .................................................................................................................... 15 Years

Porcelain Enamel Cast Iron Grids ............................................................................................................ 15 Years

Stainless Steel Infrared Rotisserie .......................................................................................................... 15 Years

Infrared Bottom/Side Burner .................................................................................................................. 15 Years

All Other Parts ..................................................................................................................................... 15 Years

This Limited Warranty creates a warranty period as speciﬁ ed in the aforementioned table, for products purchased through an authorized

Napoleon dealer, and entitles the original purchaser (or gift recipient in the case where a new product is given as a gift) to the speciﬁ ed coverage in

respect of any component replaced within the warranty period, either by Napoleon or an authorized Napoleon dealer, to replace a component of

such product that has failed in normal private use as a result of a manufacturing defect. This warranty does not cover accessories or bonus items.

For greater certainty, “normal private use” of a product means that the product: has been installed (where applicable) by a licensed, authorized

service technician or contractor, in accordance with the installation instructions included with the product and all local and national building and

ﬁ re codes; has been properly cleaned and maintained according the to the instructions; and has not been used as a communal amenity or in

a commercial application. In the case of use in communal or commercial applications (where approved), the warranty is reduced to a period

of two (2) years.

Similarly, “failure” does not include: damage caused by over-ﬁ ring, blow outs caused by environmental conditions such as strong winds or inad-

equate ventilation, scratches, dents, corrosion, deterioration of painted and plated ﬁ nishes, discoloration caused by heat, abrasive or chemical

cleaners or UV exposure, chipping of porcelain enameled parts, or damages caused by misuse, accident, hail, grease ﬁ res, lack of cleaning

and maintenance, hostile environments such as salt or chlorine, alterations, abuse, neglect or parts installed from other manufacturers. If you

live in a coastal area, or have your product located near a pool or hot tub, maintenance includes regular washing and rinsing of the exterior

surfaces as outlined in the accompanying owner’s manual, in order to prevent surface corrosion. Should deterioration of parts occur to the

degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided.

Parts replaced under this warranty are warranted only for the balance of the period speciﬁ ed in the aforementioned table.

The replacement component is the sole responsibility of Napoleon deﬁ ned by this warranty; in no event will Napoleon be responsible for installa-

tion, labor or any other costs or expenses related to the re-installation of a warranted part, for any incidental, consequential or indirect damages,

or for any handling and transportation charges or export duties.

CONDITIONS AND LIMITATIONS:

www.napoleon.com

N415-0541 JUL 17.20

NAPOLEON LIMITED LIFETIME WARRANTY

FOR PRESTIGE®, PRESTIGE PRO™

AND BUILT-IN SERIES MODELS

The use and/or installation of parts on your Napoleon product that are not genuine Napoleon parts will void this warranty, and any damages that

result hereby are not covered by this warranty. Any conversion of a gas grill not authorized by Napoleon and performed by a Napoleon authorized

service technician will void this warranty.

This warranty is provided in addition to any rights afforded to you by local laws. These and other statutory rights remain unaffected by this

warranty provision. Accordingly, this warranty imposes no obligation upon Napoleon to keep parts in stock. Based on the availability of parts,

Napoleon may at its discretion discharge all obligations by providing a customer a prorated credit towards a new product. Napoleon may from

time to time update the design of its products. Nothing contained in this warranty shall be construed as obligating Napoleon to incorporate

such design updates into previously manufactured products, nor shall such updates be construed as an admission that previous designs were

defective.

Registering your Napoleon product conﬁ rms your warranty coverage, will expedite any warranty claims you may need to make, and provides a

link between you and Napoleon in case we ever need to contact you. When making warranty claims, Napoleon representatives may request from

you the bill of sale or copy, together with a serial number and a model number. Napoleon reserves the right to have its representative inspect

any product or part prior to honoring any warranty claim. You must contact Napoleon Customer Service or an authorized Napoleon dealer to

obtain the beneﬁ t of the warranty coverage.

www.napoleon.com

N415-0541 JUL 17.20

WARNING! Failure to follow these instrucons could result in property damage, personal injury or

death. Read and follow all warnings and instrucons in this manual prior to operang grill.

Safe Operang Pracces

• This gas grill must be assembled exactly according to the instrucons in the manual. If the grill was store

assembled, you must review the assembly instrucons to conrm correct assembly and perform the required

leak tests before operang the grill.

• Read the enre instrucon manual before operang the gas grill.

• This gas grill must be used only outdoors in a well-venlated space and must not be used inside a building,

garage, screened-in porch, gazebo or any other enclosed area.

• This gas grill must not be installed in or on recreaonal vehicles and/or boats.

• Do not locate unit in windy sengs. High winds adversely aect the cooking performance of the gas grill.

• Under no circumstances should this gas grill be modied.

• Do not operate unit under overhead combusble construcon.

• Maintain proper clearance to combusbles (20” (508mm) to rear of unit, 7” (178mm) to sides). Addional

clearance of (24” (610mm)) is recommended near vinyl siding or panes of glass.

• Gas must be turned o at the propane cylinder or at the natural gas supply valve when the gas grill is not in use.

• Do not aempt to use a cylinder that is not equipped with a QCC1 type connecon.

• When the propane cylinder is connected to the appliance, the gas grill and cylinder must be stored outdoors in a

well-venlated space.

• When the gas grill is to be stored indoors, the connecon between the propane cylinder and the gas grill must be

disconnected and the cylinder removed and stored outdoors in a well venlated space out of reach of children.

Disconnected cylinders must not be stored in a building, garage or any other enclosed area. Natural gas units

must be disconnected from the supply when being stored indoors.

• Inspect the fuel supply hose before each use. If there is evidence of excessive abrasion or wear or the hose

cut, it must be replaced prior to using the gas grill with a replacement pressure regulator and hose assembly

specied by the grill manufacturer.

• Do not route hose underneath drip pan - proper hose clearance to boom of unit must be maintained.

• Hose must not run behind the front leg. It must run around the front side of leg (if applicable).

• Leak test the unit before inial use, annually, and whenever any gas components are replaced.

• Follow lighng instrucons carefully when operang grill.

• Burner controls must be o when turning supply cylinder valve on.

• The lid is to be closed during the gas grill preheang period on all models except the BISZ300NFT/PFT and the

built-in side burner BISB245.

• The BISZ300NFT/PFT and the built-in side burner BISB245 are supplied with a at cover for storage and protecon

from the elements. Never place this cover on the grill while hot or operang. Allow grill to cool completely before

covering.

• Adults and especially children should be alerted to the hazards of high surface temperatures. Young children should

be supervised near the gas grill.

• Do not leave grill unaended when operang.

• Do not light burners with lid closed.

• Do not operate rear burner with main burners operang.

• Do not move grill when hot or operang.

• Do not use condiment tray to store lighters, matches or any other combusbles.

• Keep any electrical supply cord and fuel supply hose away from any heated surfaces.

• Ensure sear plates are posioned properly according to sear plate installaon instrucons. The holes must be

towards the front of the gas grill (if applicable).

• Clean grease tray and sear plates regularly to avoid build-up, which could lead to grease res.

• Remove warming rack before lighng rear burner. The extreme heat will damage the warming rack.

• Inspect infrared burner venturi tube for spider webs and other obstrucons periodically. Clean the tubes

completely if you nd any such obstrucons.

• Do not allow cold water (rain, sprinkler, hose, etc.) to come in contact with heated unit. A large temperature

dierenal can cause chipping in the porcelain.

• Do not allow cold water (rain, sprinkler, hose, etc.) to come in contact with ceramic burners.

• Do not use a pressure washer to clean any part of the unit.

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N415-0541 JUL 17.20

Lighng Instrucons

O Posion

Igniter

Le

Burner

Right

Burner

Le Centre

Burner

Rear

Burner

Right Centre

Burner

Lights

WARNING! Open lid

WARNING! Ensure all burner controls are in the o posion. Slowly turn on the gas

supply valve.

Main Burner

Lighng

Rear Burner Lighng

(if equipped)

Side Burner Lighng

(oponal)

1. Open grill lid. 1. Open grill lid. 1. Open burner cover.

2. Push and turn any main burner

knob slowly to the high posion. If

the pilot lights, connue to push

down on the control knob unl the

burner lights and then release.

2. Remove warming

rack.

2. Turn side burner control to

high posion.

3. If the pilot does not ignite, then

immediately turn the control knob

back to the ‘o posion and repeat

step 2 several mes.

3. Turn rear burner

control to high

posion.

3. Press and hold

igniter buon unl burner

lights, or light by match.

4. If the pilot and burner will not

ignite within 5 seconds, turn the

control knob to the ‘o’ posion

and wait 5 minutes for any excess

gas to dissipate. Either repeat steps

2 and 3 or light with a match.

4. Press and hold

igniter buon unl

burner lights, or light

by match.

4. If ignion is not

immediate, turn burner control

o. Wait 5 minutes. Repeat.

5. If lighng the unit with a

match, clip the match into the

supplied lighng rod. Hold the

lit match down through the grill

and sear plate while turning the

corresponding burner valve to high.

5. If ignion is not

immediate, turn

burner control o.

Wait 5 minutes.

Repeat.

WARNING! Do not use rear burner while operang main burner.

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N415-0541 JUL 17.20

Cooking Instrucons

Inial Lighng: When lit for the rst me, the gas grill emits a slight odor. This is a normal temporary

condion caused by the “burn-in” of internal paints and lubricants used in the manufacturing process and

does not occur again. Simply run the main burners on high for approximately one-half hour.

Main Burner Use: When searing foods, we recommend preheang the grill by operang all main burn-

ers in the high posion with the lid closed for approximately 10 minutes. Food cooked for short periods

of me (sh, vegetables) can be grilled with the lid open. Cooking with the lid closed will ensure higher,

more even temperatures that can reduce cooking me and cook meat more evenly. Food that has a cook-

ing me longer than 30 minutes, such as roasts, can be cooked indirectly (with the burner lit opposite to

the food placement). When cooking very lean meats, such as chicken breasts or lean pork, the grids can

be oiled before pre-heang to reduce scking. Cooking meat with a high degree of fat content can create

are-ups. Either trim the fat or reduce temperatures to inhibit this. Should a are-up occur, move food

away from the ames and reduce the heat. Leave the lid open. Learn more grilling techniques and deli-

cious recipes by acquiring Napoleon’s cookbooks.

Direct Cooking: Place food to be cooked on the grill directly over the heat. This method is generally used

for searing or for foods that do not require prolonged cooking mes such as hamburgers, steaks, chicken

pieces, or vegetables. The food is rst seared to trap-in the juices and avor, and then the temperature is

lowered to nish cooking the food to your preference.

Indirect Cooking: With one or more burners operang, place food to be cooked on the grill over a burner

that is not operang. The heat circulates around the food, cooking slowly and evenly. Cooking with this

method is much the same as cooking in your oven and is generally used for larger cuts of meats such

as roasts, chickens or turkeys, but can also be used for cooking foods that are prone to are-ups or for

smoking foods. Lower temperatures and slower cooking mes result in tender foods.

Do not locate this gas grill in windy sengs. High winds adversely aect the cooking performance of the

gas grill. In extreme circumstances when consistent high winds come from directly behind the unit, heat

can vent underneath the control panel. This may cause the control panel to become extremely hot to

touch and the knobs to deform.

Napoleon includes a wind deector with your unit. It will help prevent the possibility of improper heat

build-up.

(Refer to your Quick Assembly Guide for installaon instrucons).

Note! Napoleon is not responsible for: over ring, blow outs caused by environmental condions such

as strong winds, or inadequate venlaon.

Rear Burner Use (If Equipped): Remove the warming rack prior to use, the extreme heat will damage the

warming rack. Cooking grids should also be removed if they interfere with the rosserie. The rear burner

is designed to be used in conjuncon with the rosserie kit available from your dealer. See the rosserie

kit assembly instrucons.

To use the counterbalance - remove the rosserie motor from the gas grill. Place the spit with meat

being cooked across the hangers inside the grill. The meat will naturally hang with the heavy side down.

Tighten the counterbalance arm and weight so the arm is facing up. Slide the counterweight in or out

to balance the load and ghten in place. Re-install the motor and begin cooking. Place a metal dish

underneath the meat to collect drippings for basng and naturally delicious gravy. Basng liquid may be

added as required. To seal in juices, rst operate rear burner on high unl brown, then reduce the heat

to thoroughly cook foods. Keep the lid closed for best results. Your roasts and fowl will brown perfectly

on the outside and stay moist and tender on the inside. For example, a 3-pound chicken on the rosserie

will be done in approximately 1½ hours on medium to high. Search Grill Master Recipes at hps://www.

napoleon.com/en/us/grills/recipes for “rosserie”.

ATTENTION! Barbecue sauce and salt can be corrosive and will cause rapid deterioraon of the

gas grill components unless cleaned regularly. When nished cooking disassemble rosserie

components, wash thoroughly with warm soapy water and store indoors.

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N415-0541 JUL 17.20

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N415-0541 JUL 17.20

WARNING! Always wear protecve gloves and safety glasses when servicing your grill.

WARNING! To avoid the possibility of burns, maintenance should be done only when the grill is

cool. Avoid unprotected contact with hot surfaces. Ensure all burners are turned o. Clean grill in an

area where cleaning soluons will not harm decks, lawns, or paos. Do not use oven cleaner to clean

any part of this gas grill. Do not use a self-cleaning oven to clean cooking grids or any other parts of

the gas grill. Barbecue sauce and salt can be corrosive and will cause rapid deterioraon of the gas grill

components unless cleaned regularly.

Cleaning Instrucons

Note: Stainless steel tends to oxidize or stain in the presence of chlorides and suldes, parcularly in

coastal areas and other harsh environments, such as the warm, highly humid atmosphere around pools

and hot tubs. These stains could be perceived as rust, but can be easily removed or prevented. To provide

stain prevenon and removal, wash all stainless steel and chrome surfaces every 3-4 weeks or as oen as

required with fresh water and/or stainless steel cleaner.

Grids And Warming Rack: The grids and warming rack are best cleaned with a brass wire brush during

the pre-heang period. Steel wool can be used for stubborn stains. It is normal that stainless grids (if

equipped) will discolor permanently from regular usage due to the high temperature of the cooking

surface.

Cleaning Inside The Gas Grill: Remove the cooking grids. Use a brass wire brush to clean loose debris from

the casng sides and underneath the lid. Scrape the sear plates with a puy knife or scraper, and use a

wire brush to remove the ash. Remove the sear plates and brush debris from the burners with the brass

wire brush. Sweep all debris from inside the gas grill into the drip pan.

WARNING! Built in units are supplied with a drip pan which holds only a minimal amount of

grease. To prevent grease res, the pan must be cleaned aer each use.

Drip Pan: Accumulated grease is a re hazard. Clean the drip pan aer each use to avoid grease buildup.

Grease and excess drippings pass through to the drip pan, located beneath the gas grill. To clean the drip

pan, slide the drip pan free of the grill. Never line the drip pan with aluminum foil, sand or any other

material as this could prevent the grease from owing properly. The pan should be scraped out with a

puy knife or scraper.

Cleaning The Outer Grill Surface: Do not use abrasive cleaners or steel wool on any painted, porcelain or

stain

less steel parts of your Napoleon Grill. Doing so will scratch the nish. Exterior grill surfaces should be

cleaned with warm soapy water while the metal is sll warm to the touch. To clean stainless surfaces, use

a stainless steel or a non-abrasive cleaner. Always wipe in the direcon of the grain. Over me, stainless

steel parts discolor when heated, usually to a golden or brown hue. This discoloraon is normal and does

not aect the performance of the grill. Porcelain enamel components must be handled with addional

care. The baked-on enamel nish is glass-like, and will chip if struck. Touch-up enamel is available from

your Napoleon Grill dealer.

Control Panel: The control panel text is printed directly on the stainless steel and with proper maintenance

will remain dark and legible. To clean the panel, use only warm soapy water. Never apply abrasive cleaners

on any stainless surfaces, especially the printed poron of the control panel or the prinng will gradually

rub o.

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N415-0541 JUL 17.20

WARNING! Always wear protecve gloves and safety glasses when cleaning your grill.

WARNING! Turn o the gas at the source and disconnect the unit before servicing. To avoid the

possibility of burns, maintenance should be done only when the grill is cool. A leak test must be

performed annually and whenever any component of the gas train is replaced or gas smell is present.

Maintenance Instrucons

We recommend this gas grill be thoroughly inspected and serviced annually by a qualied service person.

At all mes keep the gas grill area free from combusble materials, gasoline and other ammable vapors

and liquids. Do not obstruct the ow of venlaon and combuson air. Keep the cylinder enclosure

venlaon openings (located on the cart sides and at the front and back of the boom shelf) free and

clear from debris.

Light Blue

Yellow Tipping

Dark Blue

Burner

Burner Port

Approximately

1/2” (13mm)

Combuson Air Adjustment: (This must be done by a qualied gas installer.) The air shuer is factory set

and should not need adjusng under normal condions. Under extreme eld condions, adjustments

might be required. When the air shuer is adjusted correctly the ames will be dark blue, pped with

light blue and occasionally yellow.

• With too lile air ow to the burner, the ames are lazy yellow and can produce soot.

• With too much air ow, the ames li erracally and can cause dicules when lighng.

Adjusng the air shuer:

1. Remove cooking grids and sear plates and leave lid open. You may have to open the door or remove

the top drawer (if equipped) to access the air-shuer screw located at the mouth of the burner. The back

cover must be removed for rear tube burner air shuer adjustment.

2. Loosen air-shuer lock screw and open or close air shuer as required. The normal opening sengs

are:

Main Tube Burner Propane 1/2″ (13mm) Rear Tube Burner Propane Full Open

Natural 3/8″ (10mm) Natural 1/8″ (3mm)

*Infra-Red burners have no air adjustment.

3. Light the burners and set to high. Visually inspect burner ames. When the shuers are set correctly,

turn burners o, ghten locking screws, and replace removed parts. Ensure that the insect screens are

installed.

Burner: The burner is made from heavy wall 304 stainless steel, but extreme heat and a corrosive

environment can cause surface corrosion to occur. This can be removed with a brass wire brush.

CAUTION! Beware of Spiders.

Spiders and insects are aracted to the smell of propane and natural gas. The burner is equipped with an

insect screen on the air shuer, which reduces the likelihood of insects building nests inside the burner

but does not enrely eliminate the problem. A nest or web can cause the burner to burn with a so yellow

or orange ame or cause a re (ashback) at the air shuer underneath the control panel. To clean the

inside of the burner, it must be removed from the gas grill: Remove the screw (s) that aaches the burner

to the back wall. Slide the burner back and up wards to remove. Cleaning: Use a exible venturi tube brush

to clean the inside of the burner. Shake any loose debris from the burner through the gas inlet. Check the

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N415-0541 JUL 17.20

WARNING! Regulator Hose (when applicable): Check for abrasions’, melng, cuts, and cracks in the

hose. If any of these condions exist, do not use the gas grill. Have the part replaced by your Napoleon

Gas Grill dealer or qualied gas installer.

WARNING! When reinstalling the burner aer cleaning it is very

important that the valve/orice enters the burner tube before lighng your

gas grill. If the valve is not inside the burner tube a re or explosion could

occur.

Aluminum Casngs: Clean casngs periodically with warm soapy water. Aluminum will not rust, but high

temperatures and weathering can cause oxidaon to occur on aluminum surfaces. This appears as white

spots on the casngs. To renish these areas, clean rst and sand lightly with ne sandpaper. Wipe the

surface to

remove any residue and paint with high temperature barbecue paint. Protect surrounding

areas from over-spray. Follow the manufacture’s direcons for curing.

WARNING! Always wear protecve gloves when changing the halogen bulb in the internal lights

of your grill.

Lights: To replace the halogen bulb in your grill you must rst remove the lens from the light housing. To

remove the lens from the housing, remove the Philips screw securing the housing in place. Snap the lens

out of the housing (including the metal bracket). Do not touch the halogen bulb with your bare hands.

The oil from your ngerps will reduce the life of the bulb. With gloved hands gently pull the old bulb

from the socket and replace with the new bulb. Reinstall the lens, by snapping it back into the housing

and bend the tabs on the front of the housing back in to posion.

burner ports and valve orices for blockages. Burner ports can close over me due to cooking debris and

corrosion, use an opened paperclip or the supplied port maintenance bit to clean them. Drill out blocked

ports using this drill bit in a small cordless drill. The ports are easier to clean if the burner is removed from

the grill, but it can also be done with the burner installed. Do not ex the drill bit when drilling the ports,

as this will cause the drill bit to break. This drill is for burner ports only, not for the brass orices (jets)

which regulate the ow into the burner. Take care not to enlarge the holes. Ensure the insect screen is

clean, ght, and free of any lint or other debris.

Reinstallaon: Reverse the procedure to reinstall the burner. Check that the valve enters the burner when

installing. Replace sear plate mount and / or ghten screws to complete reinstallaon.

1 2

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N415-0541 JUL 17.20

Troubleshoong

Problem Possible Causes Soluon

Low heat / Low ame when

valve turned to high. For propane - improper lighng

procedure.

For natural gas - undersized supply

line.

For both gases - improper

preheang.

Ensure lighng procedure is followed carefully. All

gas grill valves must be in the o posion when the

tank valve is turned on. Turn tank on slowly to allow

pressure to equalize. See lighng instrucons.

Pipe must be sized according to installaon code.

Preheat grill with both main burners on high for 10

to 15 minutes.

Excessive are-ups/uneven

heat. Sear plates installed incorrectly.

Improper preheang.

Excessive grease and ash build on

sear plates and in drip pan.

Ensure sear plates are installed with the holes

towards the front and the slots on the boom. See

assembly instrucons.

Preheat grill with both main burners on high for 10

to 15 minutes.

Clean sear plates and drip pan regularly. Do not

line pan with aluminum foil. Refer to cleaning

instrucons.

Burners burn with yellow

ame, accompanied by the

smell of gas.

Possible spider web or other debris,

or improper air shuer adjustment. Thoroughly clean burner by removing. See general

maintenance instrucons. Open air shuer slightly

according to combuson air adjustment instrucons.

(This must be done by a qualied gas installer.)

Flames li away from

burner, accompanied by the

smell of gas, and possibly

dicules in lighng.

Improper air shuer adjustment. Close air shuer slightly according to combuson air

adjustment instrucons. (This must be done by a

qualied gas installer.)

Rear and Side burners will

not light with the igniter

but will light with a match.

Dead baery / or installed

incorrectly.

Loose electrode wire or switch

terminal wires.

Liing ames on burner.

Replace with premium heavy-duty baery.

Check that electrode wire is rmly pushed onto the

terminal on the back of the igniter. Check that the

lead wires from the module to the ignion switch (if

equipped) are rmly pushed onto their respecve

terminals.

Close air shuer slightly - see previous problem.

Main burner will not light

with the igniter but will

light with a match.

Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle brush.

Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal vibraons

in the regulator and does not aect the performance

or safety of the gas grill. Humming regulators will not

be replaced.

Burners will not cross light

each other. Dirty or corroded cross light

brackets. Clean or replace as required.

“Paint” appears to be

peeling inside lid or hood. Grease build-up on inside surfaces. This is not a defect. The nish on the lid and hood is

porcelain and will not peel. The peeling is caused by

hardened grease, which dries into paint-like shards,

that ake o. Regular cleaning will prevent this. See

cleaning instrucons.

www.napoleon.com

N415-0541 JUL 17.20

Problem Possible Causes Soluon

Illuminaon and Side/Rear

burner ignion do not work

Electric Power is out

The grill is nor receiving electric

power

Check the power outage in your area

Ensure the grill is connected between the wall and

the power bar of the grill

Ensure the red indicator is ON in the control box

Check if the fuse on the wire in the cabinet is broken

or not

Burner output on “high”

seng is too low.

(Rumbling noise and

uering blue ame at

burner surface.)

Lack of gas.

Supply hose is pinched.

Dirty or clogged orice.

Spider webs or other maer in

venturi tube.

Propane regulator in “low ow”

state.

Check gas level in propane cylinder.

Reposion supply hose as necessary.

Clean burner orice.

Clean out venturi tube.

Ensure lighng procedure is followed carefully. All

gas grill valves must be in the o posion when the

tank valve is turned on. Turn tank on slowly to allow

pressure to equalize. See lighng instrucons.

Infrared burner (if

equipped) ashes back

(during operaon the

burner abruptly makes

a loud “whoosh” sound,

followed by a connuous

blow-torch type sound and

grows dim.)

Ceramic les overloaded with grease

drippings and build-up. Ports are

clogged.

Burner overheated due to

inadequate venlaon (too much

grill surface covered by griddle or

pan.)

Cracked ceramic le.

Leaking gasket surrounding the

ceramic le, or a weld failure in the

burner housing.

Turn burner o and allow to cool for at least two

minutes. Relight burner and burn on high for at least

ve minutes or unl the ceramic les are evenly

glowing red.

Ensure that no more than 75% of the grill surface

is covered by objects or accessories. Turn burner

o and allow to cool for at least two minutes, then

relight.

Allow burner to cool and inspect very closely

for cracks. If any cracks are found, contact your

authorized Napoleon dealer to order a replacement

burner assembly.

Contact your authorized Napoleon dealer for

instrucons on ordering a replacement burner

assembly.

Ignitor, oven and cabinet

lights work but the knob

lights don’t illuminate when

turning the power switch

The moon sensor detector does not

work properly

The wire harness does not work

properly

Ensure the blue indicator is ON

Turn the sensor ON by clicking the moon detector

buon

If blue indicator is ON, replace the moon sensor

Replace the wire harness of the control panel

Illuminaon of the knob

and switch lights work ne,

but the side/rear burner

ignion does not work

The ignitor switch does not work

properly

The ignitor block does not work

properly

Replace the ignitor switch if the switch light

illuminates when you turn the light switch on

Check the switch connecon inside the control panel

If there’s no light on the switch when you turn it on.

Replace the ignitor block if the switch illuminates

and sparking noise can be heard.

Illuminaon and Side/Rear

burner ignion work ne

but I can’t ignite the side

or rear burner, even when

sparking noise occurs

The gap between electrodes is too

big or too small Adjust the gap between two prongs of the side

burner electrode when the side burner does not

ignite.

Adjust the gap between the electrode and the rear

burner when the rear burner when the rear burner

foes not ignite

The knob and switch lights

blink eight mes with 0.5

seconds intervals and then

turn o.

The baeries are low Replace the baeries

www.napoleon.com

N415-0541 JUL 17.20

KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.

Ordering Replacement Parts

Warranty Informaon

MODEL:

DATE OF PURCHASE:

SERIAL NUMBER:

(Record informaon here for easy reference)

For replacement parts and warranty claims, contact the Napoleon dealer where the product was purchased.

Before contacting the dealer, check the Napoleon Grills Website for more extensive cleaning, maintenance,

troubleshooting and parts replacement instructions at www.napoleon.com.

To process a claim, the following informaon is required:

1. Model and serial number of the unit.

2. Part number and descripon.

3. A concise descripon of the problem (‘broken’ is not sucient).

4. Proof of purchase (photocopy of the invoice).

In some cases, Napoleon could request to have the parts returned to the factory for inspecon before

providing replacement parts.

Before contacng Napoleon dealer, please note that the following items are not covered by the warranty:

•Costs for transportaon, brokerage or export dues.

•Labour costs for removal and reinstallaon.

•Costs for service calls to diagnose problems.

•Discolouraon of stainless steel parts.

•Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven

cleaner or other harsh chemicals).

www.napoleon.com

N415-0541 JUL 17.20

Geng Started

1. Remove all cart panels, hardware, and grill head from the carton. Raise lid and remove any

components packed inside. Use the parts list to ensure all necessary parts are included.

2. Do not destroy packaging unl the grill has been fully assembled and operates to your sasfacon.

3. Assemble the grill where it is to be used, lay down cardboard or a towel to protect parts from being

lost or damaged while assembling.

4. Most stainless steel parts are supplied with a protecve plasc coang that must be removed

prior to using the grill. The protecve coang has been removed from some of the parts during the

manufacturing process and may have le behind a residue that can be perceived as scratches or

blemishes. To remove the residue, vigorously wipe the stainless steel in the same direcon as the

grain.

5. Follow all instrucons in the order that they are laid out in this manual.

6. Two people are required to set the grill head into the enclosure.

If you have any quesons about assembly or grill operaon or if there are damaged or missing parts

please call our Customer Soluons Department at 1-866-820-8686 between 9 AM and 5 PM (Eastern

Standard Time).

CAUTION! During unpacking and assembly we recommended you wear work gloves and safety

glasses for your protecon. Although we make every eort to make the assembly process as problem

free and safe as possible, it is characterisc of fabricated steel parts that the edges and corners might

be sharp and could cause cuts if handled incorrectly.

TOOLS REQUIRED FOR ASSEMBLY (tools not included)

WARNING! Construcon materials and masonry dust may cause surface damage to units and

accessories. The best opon is to install components aer all construcon has been completed and

the jobsite has been thoroughly cleaned. If the components must be installed prior to the construcon

being completed, then exposed surfaces need to be covered to prevent corrosion. All surfaces must

be cleaned when construcon is completed. Do not use muriac acid to clean masonry materials

from any surfaces. The lime contained in some construcon materials is extremely corrosive. During

its curing period, (1 - 2 months) it is recommended that a stainless steel polish or wax (car wax is

acceptable) be applied to prevent direct contact of the lime materials.

3/8” (10 mm)

www.napoleon.com

N415-0541 JUL 17.20

WARNING! A propane tank cannot

be stored below the gas grill.

CUT OPENINGS

AS REQUIRED FOR

ELECTRICAL AND GAS

CONNECTIONS.

KNOCK OUT

1/2

”x 2

1/2

”

34”(864mm)

RECOMMENDED





COMBUSTIBLE

NON COMBUSTIBLE

MATERIAL

ALLOWED



BUILT-IN UNIT OPENING DIMENSIONS

MODEL OPENING DIMENSIONS NOTES

W D 









840 mm









www.napoleon.com

N415-0541 JUL 17.20

N570-0087 (1/4” -20 X 7/8”)

(Pre-installed at factory.)

APPLY A DAB OF SILICONE

TO EACH FLANGE TO

SECURE IN PLACE.

This grill is designed for masonry, NON-COMBUSTIBLE enclosures only when not installed with zero clearance liner and

must be installed and serviced by a qualied installer to local codes.

1. Aach the side mounng brackets to each side of the grill using (4) 1/4 - 20 x 7/8” screws (N570-0087). Pre-

installed at factory.

2. Lay the rear trim piece across the back of the opening. To keep it in place, a dab of silicone may be applied to each

wing of the rear trim.

3. Lower the unit in place, the wings on the rear trim should be under the side mounng brackets. Connect the ex

supply line to the ng at the end of the manifold.

4. The enre installaon must be leak tested before operang the unit.

www.napoleon.com

N415-0541 JUL 17.20

Drip pan

Heat shield

www.napoleon.com

N415-0541 JUL 17.20

4” (102mm) minimum, boom of the

grill to top of the electrical panel.

8” (203mm)

maximum

7”

(178mm)

9⅝”

(244mm)

LOCATED INSIDE CABINET

GFI Outlet

WARNING! Failure to follow these instrucons could result in property damage, personal injury or

death.

The grills electrical systems are pre assembled in an electrical box which must be mounted a minimum

of 4” (102 mm) below the boom of the grill as illustrated. Fasten the electrical box to the inside of the

enclosure, making sure the venlaon holes are not obstructed.

Plug the power supply into a Ground Fault Interrupter (GFI) protected circuit. Never remove the ground-

ing plug or use with an adapter of 2 prongs.

www.napoleon.com

N415-0541 JUL 17.20

N570-0087 (1/4” -20 X 7/8”)

x4 (Pre-installed at factory.)

COUNTER TOP REQUIRED.

(NOT INCLUDED)

IM-UGC500

Produktspezifikationen

Marke:	Napoleon
Kategorie:	Grill
Modell:	Prestige PRO 500

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