Microsoft Surface Laptop 3 Bedienungsanleitung

Microsoft Laptop Surface Laptop 3

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Surface Laptop 3 / Laptop 4

Service Guide

M1179886

2M1179886

Disclaimer of Warranties and Limitation of Damages

All information, content, materials, and products made available in or in conjunction with this Manual are provided

by Microsoft on “as-is” and “as available” basis, unless otherwise specied by Microsoft in writing. Microsoft makes no

representations or warranties of any kind, express or implied, as to the information, content, materials and products

included or otherwise made available to you or accompanying this Manual unless specied in writing. You expressly

agree that your use of the information, content, materials, and product in or accompanying this Manual is at your

sole risk.

To the fullest extent permissible by law, Microsoft disclaims all warranties, express or implied, including but not

limited to implied warranties of merchantability and tness for a particular purpose. To the fullest extent permissible

by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or

product made available in or in conjunction with this Manual, including but not limited to direct, indirect, incidental,

consequential, and/or punitive damages unless otherwise specied in writing.

Notice

Microsoft and its suppliers may have patents, patent applications, trademarks, copyrights, trade secrets and/or other

intellectual property rights covering subject matter in this document. Microsoft’s furnishing of this document to

recipient does not grant or imply any license to any patents, trademarks, copyrights, trade secrets or other intellectual

property rights, and recipient’s permitted use of any such intellectual property rights, if any, is solely governed by the

Agreements.

This document and the information it contains are subject to change without notice. You can nd the latest

information on Surface device servicing and repair at . Always consult the most up-to-https://aka.ms/surfaceservicing

date information available before performing device servicing or repair.

Document Part Number: M1179886

3M1179886

Table of Contents

DEVICE IDENTITY INFORMATION 4 ...........................................................................................................................

· SURFACE LAPTOP MODELS 4 ........................................................................................................................

· GLOSSARY OF TERMS 5 ..................................................................................................................................

GENERAL INFORMATION, PRECAUTIONS, WARNINGS 6 ........................................................................................

· SERVICE TOOLS AND JIGS 6 ...........................................................................................................................

· GENERAL SAFETY PRECAUTIONS 7 ...............................................................................................................

· REPAIR-SPECIFIC PRECAUTIONS AND WARNINGS 8 ..................................................................................

· REPAIR- CROSS-REFERENCE DOCUMENTS 8 ................................................................................................

· SAFETY POLICIES/PROCEDURES 9 .................................................................................................................

ILLUSTRATED SERVICE PARTS LIST 10 ........................................................................................................................

SERVICE DIAGNOSTICS/TROUBLESHOOTING OVERVIEW 17 ..................................................................................

· SOFTWARE TOOLS: 17 ....................................................................................................................................

· HARDWARE TROUBLESHOOTING APPROACH 17 .......................................................................................

COMPONENT REMOVAL AND REPLACEMENT PROCEDURES 18 .............................................................................

· PRIOR TO DEVICE DISASSEMBLY: 18 .............................................................................................................

· CURRENT BATTERY WARNING 18 .................................................................................................................

· NON-SKID FOOT PAD REPLACEMENT PROCESS 19 .....................................................................................

1. PROCEDURE – REMOVAL (NON-SKID FOOT PAD) 19 ..............................................................

2. PROCEDURE – INSTALLATION (NON-SKID FOOT PAD) 20 ....................................................

3. ALTERNATE PROCEDURE – INSTALLATION (NON-SKID FOOT PAD) 22 ...............................

· C-COVER KEYBOARD ASSEMBLY REPLACEMENT PROCESSES (METAL, FABRIC) 24 ................................

· REPLACEMENT PROCESS (C-COVER KEYBOARD METAL TYPE) 24 ............................................................

1. PROCEDURE – REMOVAL (C-COVER KEYBOARD METAL TYPE) 25 .......................................

2. PROCEDURE – INSTALLATION (C-COVER KEYBOARD METAL TYPE) 27 ...............................

· REPLACEMENT PROCESS (C-COVER KEYBOARD FABRIC TYPE) 29 ...........................................................

1. PROCEDURE – REMOVAL (C-COVER KEYBOARD FABRIC TYPE KEYBOARD) 30 ...................

2. PROCEDURE – INSTALLATION (C-COVER KEYBOARD FABRIC TYPE) 33 ..............................

· RSSD REPLACEMENT PROCESS 35 ................................................................................................................

1. PROCEDURE – REMOVAL (RSSD) 36 .........................................................................................

2. PROCEDURE – INSTALLATION (RSSD) 37 ................................................................................

· AB-COVER DISPLAY ASSEMBLY REPLACEMENT PROCESS 38 ....................................................................

1. REMOVAL PROCESS (AB-COVER DISPLAY ASSEMBLY) 39 .....................................................

2. INSTALLATION PROCEDURES – (AB-COVER DISPLAY ASSEMBLY) 41 ...................................

3. PROCEDURE INSTALLATION – (METAL C-COVER DEVICE) 41 ................................................

4. PROCEDURE INSTALLATION – (FABRIC C-COVER DEVICE) 46 ...............................................

· AB-COVER TOUCH CALIBRATION SOFTWARE TOOLS OVERVIEW 50 .......................................................

· AB-COVER TOUCH CALIBRATION RETRY (IF REQUIRED) 57 ......................................................................

ENVIRONMENTAL COMPLIANCE REQUIREMENTS 58 .............................................................................................

4M1179886

Device Identity Information

Surface Laptop Models

1867 – Surface Laptop 3 – 13.5” (Fabric type keyboard)

1868 – Surface Laptop 3 – 13.5” (Metal type keyboard)

1872 – Surface Laptop 3 – 15” (Metal type keyboard)

1873 – Surface Laptop 3 – 15” (Metal type keyboard)

1950 – Surface Laptop 4 – 13.5” (Fabric type keyboard)

1951 – Surface Laptop 4 – 13.5” (Metal type keyboard)

1953 – Surface Laptop 4 – 15” (Metal type keyboard)

1958 – Surface Laptop 4 – 13.5” (Fabric type keyboard)

1959 – Surface Laptop 4 – 13.5” (Metal type keyboard)

1979 – Surface Laptop 4 – 15” (Metal type keyboard)

Surface Support – Laptop: Link

Surface Laptop 3 Technical Specications: Link

Surface Laptop 4 Technical Specications: Link

The model and serial number for Surface Laptops are on the bottom center closest to the display hinge point.

Back

Front

Made in China Model 1868

E252824

007314691857

Made in China Mode l 1868

E252824

007314691857

5M1179886

Glossary of Terms

The following terms are used throughout this manual

• – a Microsoft Authorized Service Provider who performs repair services on behalf of Microsoft under an ASP

ASP Agreement

• – Customer Replaceable Units available to commercial customers for repair by a Commercial Spares/CRU

skilled-technician

• or feet foot – Non-Skid Foot Pads

• C-cover – Keyboard Trackpad Assembly

• – Removable Solid-State DriverSSD

• – Display Assembly or AB-Cover Display AssemblyAB-cover

• BMR – Bare Metal Recovery refers to the clean imaging process.

• or or – Device bottom casechassis D-chassis D-bucket

• SDT – Surface Diagnostic Toolkit

• ESD – Electro-Static Discharge

• FPC – Flexible Printed Circuits connections

• FRU – Field Replaceable Units are sub-system components such as the C-cover, AB-cover, and rSSD. FRU

are available only to ASPs. Some replaceable units will only be available as FRUs and therefore are only

supported at an ASP.

• IPA – Isopropyl alcohol which should be used to clean adhesive from device as detailed within process steps.

Use 70% IPA in all cases.

6M1179886

General Information, Precautions, Warnings

This symbol identies important safety and health information in this manual.

This symbol identies important information in this manual.

This symbol identies important cautions in this manual.

Service Tools and Jigs

Microsoft Recommended Service Jigs

• ESD-safe battery cover

Microsoft Provided Software Tools / References:

• Software Tool – AB-cover Touch Calibration tool

• How To: Update Surface device rmware and OS

• How To: Surface Tools Video

• Download: Surface drivers and rmware

• Download: Surface Diagnostic Toolkit (SDT)

• Download: Surface Data Eraser

• Download: Surface Imaging Tools

Standard Service Tools:

• Anti-static wrist strap (1 MOhm resistance)

• ESD-safe benchtop

• Surface Laptop Power Supply

• USB hub (3 ports required)

• USB keyboard (standard PC keyboard)

• USB mouse (standard PC mouse)

• Standard PC monitor with HDMI or DVI input

• Mini-DP port to HDMI/DVI dongle

• Spudger tool

• Clamps (2), 50.8mm (2 in) spring

• Torx plus drivers 3IP,5IP,6IP

• Isopropyl alcohol dispenser bottle (use 70% IP A)

• Cleaning swabs

• ESD-safe tweezers

• Guitar pick opening tool

• Heavy duty suction cups (2) – 57.15mm (2.25 in)

• Plastic feeler gauge – 0.40mm

• Plastic feeler gauge – 0.50mm

• Plastic feeler gauge – 0.050mm

The tools identied on this list can be purchased from many different commercial sources, including but not limited

to Amazon.com; iFixit; Chemdex, and other vendors.

7M1179886

General Safety Precautions

Always observe the following, general safety precautions:

• Opening and/or repairing any device can present electric shock, device damage, re, and/or personal injury

risks and other hazards. Exercise caution when undertaking these activities as described in this manual. Only

skilled IT technicians to whom Microsoft has provided this manual should attempt CRU repair activities. Only

Microsoft-authorized service providers should undertake FRU repair activities.

• Always select and use the appropriate AC power supply for a device. We recommend you use genuine

Microsoft power supply units and AC power cords. A genuine Microsoft power supply unit is provided with

every device.

• Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such

as generators or inverters, even if the voltage and frequency appear acceptable.

• Improper use of device batteries may result in re or explosion. Only open the enclosure on a device as

outlined in this manual. Do not heat, puncture, mutilate, or dispose of devices or their batteries in re. Do not

leave or charge devices in direct sunlight or exposed to other extreme sources of heat for an extended period

of time. Doing so may cause damage or melt the batteries.

For additional product safety information, including information about

• Hearing conservation

• Heat related concerns

• Choking hazard/small parts

• Interference with medical devices

• Broken glass

• Photosensitive seizures

• Musculoskeletal disorders

See aka.ms/surface-safety or the Surface app. To open the Surface app, select the Start button, enter Surface into the

search box, then select the Surface app.

8M1179886

Repair-Specic Precautions and Warnings

• Prior to opening device, ensure device is powered off and disconnected from a power supply.

• We recommend wearing protective eyewear as a safety precaution when disassembling/re-assembling a

device.

• Before opening device, always check that an anti-static wrist strap is worn, and work area is properly

grounded to ensure electrostatic discharge (ESD) safe environment

WARNING: It is recommended that an ESD-safe battery cover of appropriate size be placed across

the device to protect the battery from any physical contact or accidental damage whenever C-cover

is removed. Ensure corners of cover are always aligned with the corners of the device while battery is

exposed. If battery cover is misaligned during activities in any way, re-align before continuing activities.

• Check to make sure that general guidelines and ESD compliance steps are followed prior to starting activities.

Refer to Prior to Device Disassembly section on page 18 for details.

• If battery damage (e.g., leaking, expansion, folds or other) is discovered during the C-cover removal process

or if the battery is impacted or damaged during the removal process, activities should cease. Refer to ASP

Guidebook or contact Microsoft directly for proper device disposition.

• As you remove each subassembly from the device, place the subassembly (and all accompanying screws)

away from the work area to prevent damage to the device and to the subassembly.

• During all activities (excluding feet-only replacement) check to ensure that no loose articles are on the

C-cover (Keyboard Assembly) or within the internals of the device when reassembling the unit.

IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.

rSSD removal disconnects the battery from all device logical components for safety purposes. Refer to

Procedure-Removal (rSSD) section for details.

IMPORTANT: Whenever the rSSD has been removed, powering on the device requires that the rSSD and

C-cover FRUs are installed. Refer to Procedure - Installation (rSSD) section for details.

Repair- Cross-reference Documents

• M1153910 In Device Battery Inspection process. Devices exhibiting battery issues as outlined in the Battery

Inspection Process require whole unit replacement.

9M1179886

Safety Policies/Procedures

Microsoft’s eld product safety program team is referred to as the Rapid Response Team (RRT). All device issues that

may be safety related should be managed per the following instructions.

As a quick guide, any Microsoft Surface device that visually exhibits any of the following symptoms shall be

immediately removed from the repair process and delivered to your Variance Manager or IT Support Professional for

notication to Microsoft:

• Any burned or melted components, traces or plastic parts on the of the device, or which otherwise outside

exhibits heat damage, including charring seen in charging and other ports.

• Any burned or melted components, traces or plastic parts on the of the device, or which otherwise inside

exhibits heat damage.

• Any accessories exhibiting melting or heat damage that are included with the Microsoft device, such as power

supplies, keyboards, mice, cables, charging connectors, etc.

• Any devices that exhibit a case that has separated apart or opened for reasons other than customer abuse

(e.g., impact damage from dropping, evidence of tampering, separation caused by a malfunctioning battery).

• Any other nding that may constitute a safety hazard to the user, such as sharp edges on plastics.

The Variance Manager or IT Support Professional must send an email to Microsoft RRT with pictures showing the

damage within 24 hours of device receipt. Refer to the ASP Guidebook for the Microsoft RRT email address.

Non-ASP’s are to contact Microsoft Surface Support Services.

Your email should include:

• The model and serial number of the affected Microsoft Surface device and/or accessory(ies).

• The Service Request (SR) Number or alternative service tracking work order that the device

was received under (Note as N/A if no SR exists).

• A brief description of the damage found.

• Clear photographs depicting the symptoms observed.

The Variance Manager or IT Support Specialist must await instructions from Microsoft Product Safety RRT for the

affected unit before continuing with activities or returning the device to the end user.

10 M1179886

Illustrated Service Parts List

IMPORTANT: Note service part availability is segmented into two groups. FRUs are parts available for repair activity throu

Provider under specic contract with Microsoft. CRUs/Spares are parts available for repair activity by a skilled technician.

Models

Item Component ASP / FRU

Part No.

CRU

Part No.

1867 1868 1872 1873 1950 1951

(1) Non-Skid Feet

Feet Black RPW-00001 CIG-00001 (Bulk) X X X X

Feet Cobalt Blue RPW-00002 CIG-00005 (Bulk) X

Feet Platinum RPW-00003 CIG-00002 (Bulk) X X X X

Feet Sandstone RPW-00004 CIG-00004 (Bulk) X X

Feet Ice Blue RPW-00005 CIG-00003 (Bulk) X

Models

Item Component ASP / FRU

Part No.

CRU

Part No.

1867 1868 1872 1873 1950 1951

(2) C-cover Keyboard Assembly (Metal or Fabric)

C-cover screws X X X X X XCIH-00001 (Bulk)

C Cvr 13.5" AMER/ASIA Black RPQ-00001 X X

C Cvr 13.5" Japan Black RPQ-00003 X X

C Cvr 13.5" French Canadian Black RPQ-00002 X X

C Cvr 13.5" Korea Black RPQ-00004 X X

C Cvr 13.5" Thailand Black RPQ-00005 X X

C Cvr 13.5" Taiwan Black RPQ-00006 X X

C Cvr 13.5" BH/KW/OM/QA/SA/AE

Black

RPQ-00007 X X

C Cvr 13.5" UK/Ireland Only Black RPQ-00008 X X

C Cvr 13.5" Netherlands Poland Black RPQ-00009 X X

C Cvr 13.5" Austria Germany Black RPQ-00010 X X

C Cvr 13.5" France Black RPQ-00011 X X

C Cvr 13.5" Switz/Lux Black RPQ-00012 X X

C Cvr 13.5" Blgm Black RPQ-00013 X X

C Cvr 13.5" Italy Black RPQ-00014 X X

C Cvr 13.5" Portugal Black RPQ-00015 X X

C Cvr 13.5" Spain Black RPQ-00016 X X

C Cvr 13.5" DK/FI/NO/SE Black RPQ-00017 X X

C Cvr 13.5" AMER/ASIA Cobalt Blue

Fabric

RPQ-00018 X

C Cvr 13.5" French Canadian Cobalt

Blue Fabric

RPQ-00019 X

C Cvr 13.5" Japan Cobalt Blue Fabric RPQ-00020 X

C Cvr 13.5" Taiwan Cobalt Blue Fabric RPQ-00023 X

Models

Item Component ASP / FRU

Part No.

CRU

Part No.

1867 1868 1872 1873 1950 1951

(2) C-cover Keyboard Assembly (Metal or Fabric)

C Cvr 13.5" UK/Ireland Only Cobalt

Blue Fabric

RPQ-00025 X

C Cvr 13.5" Austria Germany Cobalt

Blue Fabric

RPQ-00027 X

C Cvr 13.5" France Cobalt Blue Fabric RPQ-00028 X

C Cvr 13.5" Switz/Lux Cobalt Blue

Fabric

RPQ-00029 X

C Cvr 13.5" AMER/ASIA Platinum

Fabric

RPQ-00035 X X

C Cvr 13.5" French Canadian Platinum

Fabric

RPQ-00036 X X

C Cvr 13.5" Japan Platinum Fabric RPQ-00037 X X

C Cvr 13.5" Korea Platinum Fabric RPQ-00038 X X

C Cvr 13.5" Thailand Platinum Fabric RPQ-00039 X X

C Cvr 13.5" Taiwan Platinum Fabric RPQ-00040 X X

C Cvr 13.5" BH/KW/OM/QA/SA/AE

Platinum Fabric

RPQ-00041 X X

C Cvr 13.5" UK/Ireland Only Platinum

Fabric

RPQ-00042 X X

C Cvr 13.5" Netherlands Poland

Platinum Fabric

RPQ-00043 X X

C Cvr 13.5" Austria Germany Platinum

Fabric

RPQ-00044 X X

C Cvr 13.5" France Platinum Fabric RPQ-00045 X X

C Cvr 13.5" Switz/Lux Platinum Fabric RPQ-00046 X X

C Cvr 13.5” Blgm Platinum Fabric RPQ-00047 X X

C Cvr 13.5" Italy Platinum Fabric RPQ-00048 X X

C Cvr 13.5" Portugal Platinum Fabric RPQ-00049 X X

C Cvr 13.5" Spain Platinum Fabric RPQ-00050 X X

Models

Item Component ASP / FRU

Part No.

CRU

Part No.

1867 1868 1872 1873 1950 1951

(2) C-cover Keyboard Assembly (Metal or Fabric)

C Cvr 13.5" DK/FI/NO/SE Platinum

Fabric

RPQ-00051 X X

C Cvr 13.5" AMER/ASIA Sandstone RPQ-00052 X X

C Cvr 13.5" French Canadian

Sandstone

RPQ-00053 X X

C Cvr 13.5" Japan Sandstone RPQ-00054 X X

C Cvr 13.5" Taiwan Sandstone RPQ-00057 X X

C Cvr 13.5" UK/Ireland Only

Sandstone

RPQ-00059 X X

C Cvr 13.5" Austria Germany

Sandstone

RPQ-00061 X X

C Cvr 13.5" France Sandstone RPQ-00062 X X

C Cvr 13.5" Switz/Lux Sandstone RPQ-00063 X X

C Cvr 15" AMER/ASIA Black RPR-00001 X X

C Cvr 15" French Canadian Black RPR-00002 X X

C Cvr 15" Japan Black RPR-00003 X X

C Cvr 15" Korea Black RPR-00004 X X

C Cvr 15" Thailand Black RPR-00005 X X

C Cvr 15" Taiwan Black RPR-00006 X X

C Cvr 15" BH/KW/OM/QA/SA/AE

Black

RPR-00007 X X

C Cvr 15" UK/Ireland Only Black RPR-00008 X X

C Cvr 15" Netherlands Poland Black RPR-00009 X X

C Cvr 15" Austria Germany Black RPR-00010 X X

C Cvr 15" France Black RPR-00011 X X

C Cvr 15" Switz/Lux Black RPR-00012 X X

Models

Item Component ASP / FRU

Part No.

CRU

Part No.

1867 1868 1872 1873 1950 1951

(2) C-cover Keyboard Assembly (Metal or Fabric)

C Cvr 15" Blgm Black RPR-00013 X X

C Cvr 15" Italy Black RPR-00014 X X

C Cvr 15" Portugal Black RPR-00015 X X

C Cvr 15" Spain Black RPR-00016 X X

C Cvr 15" DK/FI/NO/SE Black RPR-00017 X X

C Cvr 15" AMER/ASIA Platinum RPR-00018 X X

C Cvr 15" French Canadian Platinum RPR-00019 X X

C Cvr 15" Japan Platinum RPR-00020 X X

C Cvr 15" Korea Platinum RPR-00021 X X

C Cvr 15" Thailand Platinum RPR-00022 X X

C Cvr 15" Taiwan Platinum RPR-00023 X X

C Cvr 15" BH/KW/OM/QA/SA/AE

Platinum

RPR-00024 X X

C Cvr 15" UK/Ireland Only Platinum RPR-00025 X X

C Cvr 15" Netherlands Poland

Platinum

RPR-00026 X X

C Cvr 15" Austria Germany Platinum RPR-00027 X X

C Cvr 15" France Platinum RPR-00028 X X

C Cvr 15" Switz/Lux Platinum RPR-00029 X X

C Cvr 15" Blgm Platinum RPR-00030 X X

C Cvr 15" Italy Platinum RPR-00031 X X

C Cvr 15" Portugal Platinum RPR-00032 X X

C Cvr 15" Spain Platinum RPR-00033 X X

C Cvr 15" DK/FI/NO/SE Platinum RPR-00034 X X

C Cvr 13.5" Japan Ice Blue Fabric RPQ-00071 X

Models

Item Component ASP / FRU

Part No.

CRU

Part No.

1867 1868 1872 1873 1950 1951

(2) C-cover Keyboard Assembly (Metal or Fabric)

C Cvr 13.5" UK/Ireland Only Ice Blue

Fabric

RPQ-00072 X

C Cvr 13.5" Switz/Lux Ice Blue Fabric RPQ-00075 X

C Cvr 13.5" Austria Germany Ice Blue

Fabric

RPQ-00073 X

C Cvr 13.5" France Ice Blue Fabric RPQ-00074 X

C Cvr 13.5” French Canadian Ice Blue

Fabric

RPQ-00070 X

C Cvr 13.5” AMER/ASIA Ice Blue Fabric RPQ-00080 X

C Cvr 13.5” Taiwan Ice Blue Fabric RPQ-00076 X

(3) Removable Solid-State Drive (NOTE: rSSD size must be same as original)

rSSD Screw X X X X X XCII-00001 (Bulk)

rSSD 128GB RPX-00002 X X X

rSSD 1TB X X XRPY-00001

rSSD 256GB RPZ-00002 X X X

rSSD 512GB RQG-00001 X X X

rSSD 128GB RPX-00003 X

rSSD 1TB XRPY-00002

rSSD 256GB RPZ-00003 X

rSSD 512GB RQG-00003 X

rSSD 256GB RPZ-00010 8LV-00003

rSSD 512GB RQG-00007 8LX-00003

rSSD 128GB RPX-00008 8LT-00002

rSSD 256GB RPZ-00009 8LV-00002 X X

16 M1179886

Models

Item Component ASP / FRU

Part No.

CRU

Part No.

1867 1868 1872 1873 1950 1951

(3) Removable Solid-State Drive (NOTE: rSSD size must be same as original)

rSSD 512GB RQG-00006 8LX-00002 X X

rSSD 1TB 8LU-00002 X XRPY-00004

(4) AB-cover Display Assembly

A/B Cvr13.5" Black RPN-00001 X X

A/B Cvr13.5" Cobalt Blue RPN-00002 X

A/B Cvr13.5" Platinum RPN-00003 X X

A/B Cvr13.5" Sandstone RPN-00004 X X

A/B Cvr 15" Black RPP-00001 X X

A/B Cvr 15" Platinum RPP-00002 X X

A/B Cvr13.5" Ice Blue RPN-00005 X

Component Localization Codes

Code Country Code Country

BH Bahrain FI Finland

KW NOKuwait Norway

OM Oman SE Sweden

QA Qatar Switz Switzerland

SA Saudi Arabia Lux Luxembourg

AE United Arab Emirates Blgm Belgium

UK AMER Canada, United States of AmericaUnited Kingdom

DK ASIADenmark Australia, China, Hong Kong, Malaysia, New Zealand, Sing

17 M1179886

Service Diagnostics/Troubleshooting Overview

• For general Surface support, visit www.support.microsoft.com

• To troubleshoot device feature/function problems or learn more about Surface Laptops visit

aka.ms/SurfaceLaptopHelp

• If you’d like to learn more about Windows, visit aka.ms/WindowsHelp

• To learn more about the accessibility features of the Surface Laptop, go to the online user guide at

aka.ms/Windows-Accessibility

Software Tools:

• How To: Update Surface device rmware and OS

• How To: Surface Tools Video

• Download: Surface drivers and rmware

• Download: Surface Diagnostic Toolkit (SDT)

• Download: Surface Data Eraser

• Download: Surface Imaging Tools

Hardware Troubleshooting Approach

IMPORTANT: Ensure that the devices meet all related safety and policy prior to repair. Follow

the Safety Policies/Procedures described on page 10 above when applicable in lieu of continuing repair.

ASP’s: refer to additional processing instructions in the ASP Guidebook.

The following approach should be taken when troubleshooting Surface devices:

1. Update device to latest OS/FW versions using the SDT tool – Refer to Software Tools section above for details

on SDT.

IMPORTANT: Device updates are required as a prerequisite to all hardware repairs.

2. Verify any suspected hardware failures by setting the device in a known OS/FW version state and running SDT

to verify fault:

a. Replace the device’s internal rSSD with a BMR imaged rSSD containing latest OS and FW updates (not

supplied – must be created as a fault verication jig/tool) – Refer to Software Tools section above for

details on imaging.

b. Run SDT and verify if condition persists or if resolved with use of BMR imaged drive – Refer to Software

Tools section above for details on SDT.

i. If problem is resolved, then re-image original rSSD or replace original rSSD and image.

ii. If problem persists then replace suspected hardware FRU related to the problem by following the

detailed replacement procedures covered within this service manual.

3. SDT must be run following all hardware repairs where a FRU was replaced to further verify that problem was

resolved by the repair action taken.

18 M1179886

Component Removal and Replacement Procedures

Prior to Device Disassembly:

• Before opening the device, always ensure device is powered off and disconnected from a power supply.

• Always ensure that the work surface is covered with an ESD-safe, soft, non-marring material.

• Work surfaces should be cleaned regularly to ensure debris/abrasive particles are not present.

• Check to make sure that general guidelines and ESD compliance steps are followed prior to opening device.

WARNING: It is recommended that an ESD-safe battery cover be placed across the device to protect the

battery from any physical contact or accidental damage whenever C-cover is removed. Ensure corners

of cover are always aligned with the corners of the device while battery is exposed. If battery cover is

misaligned during activities in any way, re-align before continuing activities.

CAUTION: Check C-cover and device enclosure for any loose articles that may be present inadvertently

on the C-cover or within the device enclosure.

IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.

rSSD removal disconnects the battery from all device logical components for safety purposes. Refer to

Procedure-Removal (rSSD) section for details.

IMPORTANT: Whenever the rSSD has been removed, powering on the device requires that the rSSD and

C-cover FRUs are installed. Refer to Procedure - Installation (rSSD) section for details.

• FRUs removed from a device under repair during the repair process should be stored in ESD-safe bags and

packaged for return in the same packaging and order that the new replacement part came in.

Current Battery Warning

WARNING: Please note that the battery bears the following warning label. Please heed the information

provided on the label.

attery cannot be easily replaced user by

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19 M1179886

Non-Skid Foot Pad Replacement Process

Preliminary Requirements

IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools:

o Plastic tweezers / spudger

o Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)

o Cleaning swabs

o Clamps (2), 2” Irwin spring or 4.5” Fastpro

o Plastic feeler gauge – 0.050mm

• Components:

o Feet (Refer to Illustrated Service Parts List)

Prerequisite Steps:

• Power off device - Ensure device is powered off and disconnected from a power supply.

• General Safety - Check to make sure that general guidelines and ESD compliance steps are followed prior to

opening the device. Refer to Prior to Device Disassembly section ( ) for details.page 18

• Position device - To prevent scratches, ip device over onto a clean surface free of debris with the device

bottom facing up for access to the feet for removal.

IMPORTANT: There are two types of feet (front and back) – refer to illustration for details.

Procedure – Removal (Non-Skid Foot Pad)

1. – To remove front feet, insert the pointed end of a plastic Spudger tool (pictured) from Front foot removal

the long side of the device under the foot. There is a designed gap in the foot located at the center of the

outside edge of the foot. Point the plastic tool directly in the middle of the foot starting from the front edge

and push in towards the middle of the device. Removal works best if the spudger is at a relatively low angle

relative to the tabletop. Use plastic tweezers / spudger to lift one edge of each foot. Grasp the loose end and

pull the foot from the D-bucket.

2. – To remove back feet, perform the same steps as for the front feet but from the back side Rear foot removal

of the device and along the long edge. Removal works best if the spudger is at a relatively low angle relative

to the tabletop.

Front FeetBack Feet

20 M1179886

3. – Remove any adhesive liners in the foot pockets. Use IPA and cotton wipes to clean off Adhesive removal

any adhesive residue within the foot pocket. Inspect the foot area carefully for any adhesive liner that may

have remained. The liner is clear and may be hard to see at rst glance. Inspect closely.

IMPORTANT: Ensure the IPA is completely dried off device and that no adhesive residue is left before

applying new feet to avoid the risk of insufcient adhesion of the new feet.

Procedure – Installation (Non-Skid Feet)

IMPORTANT: Any further repairs that are required on the device should be carried out prior to feet

installation. Do not reuse feet previously removed from a device.

1. – To reassemble front foot, remove protective sheet to expose Prepare new front feet and press into place

adhesive on foot. Align the 3 posts with their respective pockets on the bottom side of the unit and hand

press the foot in until the foot sits at. Complete previous steps for the other front foot.

2. – Align and center the press head of the clamp onto the front feet. Clamp Clamp replaced feet both front

feet for 4 minutes.

3. – Inspect feet to ensure no cosmetic damage or gaps between the feet and the Inspect for anomalies

D-bucket exist.

a. If gap exists, use a feeler gauge to verify gap is smaller than 0.05 mm. If gap is larger, replace foot.

4. Prepare new back feet and press into place – To reassemble the back feet, remove protective sheet to

expose adhesive on foot. Insert the foot into the pocket on the bottom side of the unit and hand press the

foot in until the foot sits at.

21 M1179886

5. – Align and center the press head of the clamp onto the rear feet. Clamp Clamp replaced feet both rear feet

for 4 minutes.

6. – Inspect feet to ensure no cosmetic damage or gaps between the feet and the Inspect for anomalies

D-bucket exist.

a. If gap exists, use a feeler gauge to verify gap is smaller than 0.05 mm. If gap is larger, replace foot.

7. – Run SDT to ensure all device features and functions operate as expected.Run SDT

IMPORTANT: Before transporting the device, we recommend letting it sit feet-down on a tabletop for

at least 12 hours. If this isn’t possible, it’s recommended to avoid placing the device in a backpack, purse,

other types of carriers, until at least 12 hours after installing new feet.

22 M1179886

Alternate Procedure – Installation (Non-Skid Feet)

IMPORTANT: Any further repairs that are required on the device should be carried out prior to feet

installation. Do not reuse feet previously removed from a device.

1. – To reassemble front foot, remove protective sheet to expose Prepare new front feet and press into place

adhesive on foot. Align the 3 posts with their respective pockets on the bottom side of the unit and hand

press the foot in until the foot sits at. Complete previous steps for the other front foot.

2. – Placing the keyboard and foot between your thumb and index nger as shown, pinch Pinch replaced feet

the foot tightly with your thumb and hold for 20 seconds.

3. – Inspect feet after pinching to ensure no cosmetic damage or gaps between the foot Inspect for anomalies

and the chassis exist.

a. If gap exists, use a feeler gauge to verify gap is smaller than 0.05 mm. If gap is larger, replace foot.

4. Prepare new back feet and press into place – To reassemble the back feet, remove protective sheet to

expose adhesive on foot. Insert the foot into the pocket on the bottom side of the unit and hand press the

foot in until the foot sits at.

23 M1179886

5. – Placing the keyboard and foot between your thumb and index nger as shown, pinch Pinch replaced feet

the foot tightly with your thumb and hold for 20 seconds.

6. – Inspect feet to ensure no cosmetic damage or gaps between the feet and the Inspect for anomalies

D-bucket exist.

a. If gap exists, use a feeler gauge to verify gap is smaller than 0.05 mm. If gap is larger, replace foot.

7. – Run SDT to ensure all device features and functions operate as expected.Run SDT

IMPORTANT: Before transporting the device, we recommend letting it sit feet-down on a tabletop for

at least 12 hours. If this isn’t possible, it’s recommended to avoid placing the device in a backpack, purse,

other types of carriers, until at least 12 hours after installing new feet.

24 M1179886

C-cover Keyboard Assembly Replacement Processes (Metal, Fabric)

IMPORTANT: Devices are built with either a fabric type or metal type C-cover keyboard assembly. The

C-cover removal process differs between the metal type and the fabric type C-covers. Be sure to follow

the proper procedure based on the device model and associated C-cover type.

Replacement Process (C-cover Keyboard Metal type)

Preliminary Requirements

IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools:

o Software Tool – SDT

o Isopropyl Alcohol Dispenser (use only 70% IPA)

o 5IP (Torx plus) driver

o Anti-static wrist strap (1M Ohm resistance)

o Recommended: ESD-safe battery cover (13.5” or 15”)

• Components:

o C-cover (If replacing refer to Illustrated Service Parts List)

(New 5IP screw quantity= 4 supplied with component)

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply.

• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to

opening device. Refer to Prior to Device Disassembly section ( ) for details.page 18

• Remove feet – Follow steps for Procedure-Removal (Non-Skid Feet) section ( ).page 19

IMPORTANT: Be sure that all foot adhesive remains have been removed from the bottom device case

foot sockets prior to C-cover screw removal to avoid the risk of stripping out the C-cover screw(s).

25 M1179886

Procedure – Removal (C-cover Keyboard Metal Type)

1. – Using a 5IP (Torx plus) driver, uninstall 1 screw from each foot socket (4).Remove C-cover screws

CAUTION: Take care to prevent from depressing the keyboard power button during this step. If power

button is accidentally depressed and device turns on, shut down device as normal through OS Start

menu.

CAUTION: Prior to unscrewing, ensure the driver is seated correctly in the screw recess by lightly turning

the driver clockwise until it can be felt engaging fully with the screw. Also be sure the driver remains

perpendicular to the device surface as much as possible during removal. Otherwise, there is a risk of

stripping the screw heads.

CAUTION: Ensure all (4) screws are removed from the enclosure before starting C-cover removal,

otherwise there is a high risk of irreversibly damaging the C-cover.

CAUTION: Remove C-Cover exactly as described in this step to avoid damaging the Flexible Printed

Circuit (FPC) connected between the C-Cover and the Main Board.

CAUTION: Remove C-cover and hold in a hover position as described below to avoid damaging the

display glass. Never rest the rear edge of the C-cover on the device at the display hinge point or allow

the C-cover to impact or touch the display during this step.

IMPORTANT: In addition to the (4) C-cover screws, the C-cover is further secured to the device body

with magnets. Further separation of the C-cover should be carried out per the following steps.

2. Separate C-cover from device – Turn device over into standard use position and open the AB-cover display

exposing the C-cover keyboard. Grab the C-cover edge closest to display and slowly remove the C-cover at

an angle as shown in drawing.

CAUTION: Do not pull the C-cover apart beyond 45 degrees otherwise damage to C-cover FPC could

occur.

3. Position C-cover for FPC removal – After lifting the C-cover completely from the magnets on the device,

angle and hover the C-cover so that the antenna side is facing down towards the device and C-cover FPC is

accessible.

26 M1179886

4. – While hovering the C-cover, disconnect the FPC from the main board with your other Disconnect FPCs

hand. The FPC is easily disconnected by pulling up on the metal head vertically with a ngernail or Spudger

tool edge.

CAUTION: When removed from the device, place the C-cover in a safe place with key and trackpad side

down and FPC facing up to avoid bending/creasing the FPC. Be sure the key and trackpad side of the

C-cover is protected from cosmetic damage during storage.

WARNING: It is recommended a Microsoft provided ESD-safe battery cover appropriate for size (either

13.5” or 15” device) is placed across the device to protect the battery from any accidental damage during

repair. Ensure corners of cover are aligned with the corners of the device at all times during repair. If

battery cover is misaligned during the repair operation in any way, re-align before continuing repair

activities.

IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.

rSSD removal disconnects the battery from all device logical components for safety purposes. Refer to

Procedure-Removal (rSSD) section ( ) for details.page 36

27 M1179886

Procedure – Installation (C-cover Keyboard Metal type)

1. Pre-installation Device Inspection

WARNING: Verify the battery’s condition refer to the M1153910 In Device Battery Inspection process.

Devices exhibiting battery issues as outlined in the Battery Inspection Process require whole unit

replacement.

WARNING: Verify the condition of LDI (Liquid Damage Indicator) inside the audio jack. Use a bright light

to illuminate the interior of the audio jack port. Any color other than white indicates liquids have entered

the device. Devices exhibiting LDI require whole unit replacement.

2. – Check C-cover (both sides) and device enclosure for any loose Check for unexpected items within device

articles that may be present inadvertently on the C-cover or within the device enclosure areas.

a. Check and remove any foreign objects that the magnets may have attracted or that may have been

accidentally introduced into the device during replacement.

b. Carefully inspect the area around battery specically for any foreign objects before removing battery

cover.

3. – Refer to Procedure-Removal (rSSD) section ( ) for details.Install rSSD page 36

4. – Tape secures the C-cover FPC during shipping. Remove this tape Remove tape from new C cover FPC

before continuing with assembly.

5. – Remove battery cover. Hover the C-cover over the device while assembling the Connect C-cover FPC

C-cover FPC to the main board by pressing connection using your nger.

CAUTION: Be sure that FPC bends fall in place properly as pre-bent and no folds or creases are created

during re-assembly of C-cover.

6. – Properly align the cover to the unit using the front edge alignment posts. Carefully Align the C-cover

place the C-cover back onto the unit and shift until the C-cover snaps into place.

CAUTION: Ensure that the C-cover is correctly aligned and seated before closing the device. There is the

risk of breaking the display if the device lid is closed before C-cover is aligned.

28 M1179886

7. – Close the AB-cover. Turn the unit over and use a 5IP screwdriver to install Install C-cover Screws 4 new

screws to secure the C-cover. Screws should be installed until just snug and seated, and then turned another

45 degrees (1/8 turn) or until fully fastened.

8. Run SDT – Run SDT to ensure all device features and functions operate as expected. Refer to ( ) for page 17

details on SDT.

9. Install Feet – If SDT tests pass and no further repairs are to be performed on the device, follow steps for

Procedure – Installation (Non-Skid Feet) on . page 17

29 M1179886

Replacement Process (C-cover Keyboard Fabric type)

Preliminary Requirements

IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools:

o Software Tool – SDT

o Isopropyl Alcohol Dispense (use only 70% IPA)

o 5IP (Torx plus) driver

o Heavy duty suction cups

o Anti-static wrist strap (1M Ohm resistance)

o Recommended: ESD-safe battery cover (13.5” or 15”)

• Components:

o C-cover (If replacing refer to Illustrated Service Parts List)

(New 5IP screw quantity=4 supplied with component)

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply.

• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to

opening device. Refer to Prior to Device Disassembly section ( ) for details.page 18

• Remove feet – Follow steps for Procedure-Removal (Non-Skid Feet) section ( ).page 19

IMPORTANT: Be sure that all foot adhesive remains have been removed from the bottom device case

foot sockets prior to C-cover screw removal to avoid the risk of stripping out the C-cover screw(s).

30 M1179886

Procedure – Removal (C-cover Keyboard Fabric Type Keyboard)

1. – Using a 5IP (Torx plus) driver, uninstall 1 screw from each foot socket (4).Remove C-cover screws

CAUTION: Take care to prevent from depressing the keyboard power button during this step. If power

button is accidentally depressed and device turns on, shut down device as normal through OS Start

menu.

CAUTION: Prior to unscrewing, ensure the driver is seated correctly in the screw recess by lightly turning

the driver clockwise until it can be felt engaging fully with the screw. Also be sure the driver remains

perpendicular to the device surface as much as possible during removal. Otherwise, there is a risk of

stripping the screw heads.

CAUTION: Ensure all (4) screws are removed from the enclosure before starting C-cover removal,

otherwise there is a high risk of irreversibly damaging the C-cover.

CAUTION: Fabric C-covers utilize magnets and a hook latching onto the chassis whereas metal C-covers

do not. See illustrations for details.

CAUTION: Remove C-Cover exactly as described in this step to avoid damaging the Flexible Printed

Circuit (FPC) connected between the C-Cover and the Main Board.

CAUTION: Remove C-cover and hold in a hover position as described below to avoid damaging the

display glass. Never rest the rear edge of the C-cover on the device at the display hinge point or allow

the C-cover to impact or touch the display during this step.

2. – Turn device over into standard use position and open the AB-cover display exposing Apply suction cups

the C-cover keyboard. Place suction cup in the bottom palm rest area as shown, as close to the edge as

possible.

CAUTION: Do not pull the C-cover apart beyond 45 degrees otherwise damage to C-cover FPC could

occur.

CAUTION: Do not place suction cup on Trackpad to avoid potential damage to the Trackpad.

CAUTION: Do not wet the suction cup in any way as liquid could stain the keyboard fabric. Place thumb

holding down the corner hinge side of the cover closest to the user as shown. Keep pressure on the hinge

area to prevent back edge of cover from lifting while pulling up on the suction cup. Be careful to prevent

back edge from lifting. If suction cup releases before C-cover is separated from device bottom case then

re-attach suction cup and try again.

31 M1179886

3. – Once C-cover separation from the device bottom case is achieved, place a Separate C-cover from device

nger between the C-cover and device region. Pull upwards slightly to separate the C-cover from the

magnets.

4. – Angle the C-cover at approximately 45 degrees from horizonal—be sure to angle the Angle C-cover

C-cover no more than 45 degrees or else risk damaging the C-cover hook or FPC. If hook is damaged, it

needs to be removed carefully to avoid damaging the FPCs, and then a new C-cover needs to be installed.

5. – Once angled, keep the angle of the C-cover while pulling the C-cover directly C-cover hook clearance

towards yourself. Be sure to avoid pressing on the power button during this procedure.

Side View

D-bucket

C-cover

32 M1179886

6. – While hovering the C-cover, disconnect the FPC from the main board with your other Disconnect FPCs

hand. The FPC is easily disconnected by pulling up on the metal head vertically with a ngernail or Spudger

tool edge.

CAUTION: When removed from the device, place the C-cover in a safe place with key and trackpad side

down and FPC facing up to avoid bending/creasing the FPC. Be sure the key and trackpad side of the

C-cover is protected from cosmetic damage during storage.

WARNING: It is recommended an ESD-safe battery cover appropriate for size (either 13.5” or 15”device)

across the device to protect the battery from any accidental damage during repair. Ensure corners of

cover are aligned with the corners of the device at all times during repair. If battery cover is misaligned

during the repair operation in any way, re-align before continuing repair activities.

IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.

rSSD removal disconnects the battery from all device logical components for safety purposes. Refer to

Procedure-Removal (rSSD) section ( ) for details. page 36

33 M1179886

Procedure – Installation (C-cover Keyboard Fabric type)

1. Pre-installation Device Inspection

WARNING: Verify the battery’s condition; refer to the M1153910 In Device Battery Inspection process.

Devices exhibiting battery issues as outlined in the Battery Inspection Process require whole unit

replacement.

WARNING: Verify the condition of LDI (Liquid Damage Indicator) inside the audio jack. Use a bright light

to illuminate the interior of the audio jack port. Any color other than white indicates liquids have entered

the device. Devices exhibiting LDI require whole unit replacement.

2. – Check C-cover (both sides) and device enclosure for any loose Check for unexpected items within device

articles that may be present inadvertently on the C-cover or within the device enclosure areas.

a. Check and remove any foreign objects that the magnets may have attracted or that may have been

accidentally introduced into the device during replacement.

b. Carefully inspect the area around battery specically for any foreign objects before removing battery

cover.

3. – Refer to Procedure-Removal (rSSD) section ( ) for details.Install rSSD page 36

4. – Tape secures the C-cover FPC during shipping. Remove this tape Remove tape from new C-cover FPC

before continuing with assembly.

5. – Remove battery cover. Hover the C-cover over the device while assembling the Connect C-cover FPC

C-cover FPC to the main board by pressing connection using your nger.

CAUTION: Be sure that FPC bends fall in place properly as pre-bent and no folds or creases are created

during re-assembly of C-cover.

34 M1179886

6. – Properly align the cover to the unit using the front edge alignment posts. Carefully Align the C-cover

place the C-cover back onto the unit and shift until the C-cover snaps into place. The top C-cover area under

the display will protrude slightly after C-cover is placed. Press rmly on the top area until you hear a click and

the C-cover attens out.

CAUTION: Ensure that the C-cover is correctly aligned and seated before closing the device. There is the

risk of breaking the display if the device lid is closed before C-cover is aligned.

7. – Close the AB-cover. Turn the unit over and use a 5IP screwdriver to install Install C-cover Screws 4 new

screws to secure the C-cover. Screws should be installed until just snug and seated, and then turned another

45 degrees (1/8 turn) or until fully fastened.

8. Run SDT – Run SDT to ensure all device features and functions operate as expected. Refer to ( ) for page 17

details on SDT.

9. Install Feet – If SDT tests pass and no further repairs are to be performed on the device, follow steps for

Procedure – Installation (Non-Skid Feet) on . page 20

35 M1179886

rSSD Replacement Process

Preliminary Requirements

IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools:

o Software Tool – SDT

o Isopropyl Alcohol Dispenser (use only 70% IPA)

o 5IP (Torx plus) driver

o Anti-static wrist strap (1M Ohm resistance)

o Recommended: ESD-safe battery cover (13.5” or 15”)

• Components:

o rSSD (If replacing refer to Illustrated Service Parts List)

(New 5IP screw supplied with component)

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply.

• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to

opening device. Refer to Prior to Device Disassembly section ( ) for details.page 18

• Remove feet – Follow steps for Procedure-Removal (Non-Skid Feet) on (page 19).

• Remove C-cover – Follow steps for C-cover Keyboard Assembly Replacement Processes (Metal, Fabric) on

( ).page 24

36 M1179886

Procedure – Removal (rSSD)

1. – Use a 5IP (Torx-Plus) driver to remove the screw securing the rSSD.Remove rSSD Screw

WARNING: Be very careful to position your screwdriver directly over the rSSD screw and to avoid

slipping towards the battery during removal. If the battery is contacted, impacted, or damaged in any

way during the rSSD removal process, activities should immediately cease, and designated return process

should be followed.

2. 15 degree tilt after screw is removed. Carefully grab sides Remove rSSD – The rSSD should lift upwards to ~

of rSSD case and pull out of main board socket at same ~15 degree angle.

IMPORTANT: Conrm condition of thermal pillow that resides beneath the rSSD once rSSD has been

removed. Thermal pillow should maintain good contact with an installed rSSD and should not have

physical evidence of deterioration such as collapsing, excessive cracking etc. The outside mylar layer of

the foam should be intact and no foam should be visible when viewed from above.

37 M1179886

Procedure – Installation (rSSD)

IMPORTANT: Only a Microsoft rSSD with part number as specied in the parts list, per device model, and

of like capacity should be replaced in the device.

1. 15 degreeInsert rSSD – Insert the connector end of the rSSD into the SSD connector on Mainboard at ~

angle.

2. – Use a 5IP screwdriver to install a new rSSD screw until the screw is just snug and Install new rSSD screw

seated, and then turned another 45 degrees (1/8 turn) or until screw is fully fastened.

WARNING: Be very careful to position your screwdriver directly over the rSSD screw and to avoid

slipping towards the battery during removal. If the battery is contacted, impacted, or damaged in any

way during the rSSD removal process, activities should immediately cease, and designated return process

should be followed.

3. – Follow steps for C-cover Keyboard Assembly Replacement Processes (Metal, Fabric) on Install C-cover

( ). page 24

4. – Power on device. Apply a new image to the rSSD using a BMR Imaging key specic to Imaging new rSSD

the device model. Refer to Surface imaging process - Surface Imaging Tools Link

5. Run SDT – Run SDT to ensure all device features and functions operate as expected. Refer to ( ) for page 17

details on SDT. If SDT tests pass and no further repairs are to be performed on the device continue with the

nal assembly steps.

6. – Follow steps for Procedure – Installation (Non-Skid Feet) on ( ).Install Feet page 20

38 M1179886

AB-cover Display Assembly Replacement Process

WARNING: The AB-cover is extremely sensitive to ESD and should be managed accordingly. Be sure

all ESD safety precautions are taken when handling the AB-cover assembly. AB-cover assembly should

always be stored in an ESD bag once new part is removed from package carton. Defective part should be

managed in the same manner to enable recovery if applicable.

IMPORTANT: The C-cover keyboard assembly type (fabric or metal) on the device being repaired will

drive slight differences in processes in this section. Be sure to follow proper sections and associated

procedures based on C-cover keyboard assembly type for the device under repair.

IMPORTANT: The device must rst be set in before broken/defective AB-cover Replacement Mode

AB-cover is removed from device under repair. Software tools are provided for this purpose. Device must

be functional to the point that software tools can be run on device from within the Windows OS. Details

provided within process steps in this section.

IMPORTANT: If AB-cover on device under repair is non-functional, there is no display or it is unreadable,

connect an external PC monitor to the device’s Mini-DP port.

Preliminary Requirements

IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools

o Software Tool – device calibration mode

o Software Tool – SDT

o Software Tool – AB-cover touch calibration tool

o USB hub

o USB keyboard (standard PC USB keyboard needed for interaction while running software tools)

o USB mouse (standard PC USB mouse)

o Standard PC monitor with HDMI or DVI input

o Mini-DP port to HDMI/DVI dongle

o 6IP (Torx plus) driver

o ESD-safe tweezers

o Feeler gauge – 0.40mm

o Guitar pick opening tool

o Anti-static wrist strap (1M Ohm resistance)

o Recommended: ESD-safe battery cover (13.5” or 15”)

• Components:

o AB-cover (Refer to Illustrated Service Parts List)

New 6IP screw quantity=6 (supplied with AB-cover replacement part)

New set of AB-cover FPC RF bafes (supplied with AB-cover replacement part)

New set of AB-cover FPC RF shields (supplied with AB-cover replacement part)

One set of new mylar tapes for metal C-cover only (supplied with AB-cover replacement part)

One set of new closure steels for metal C-cover only (supplied with AB-cover replacement part)

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Prerequisite Steps:

• AB-cover Replacement Mode – Pulls calibration data from the old AB-Cover.

1. Connect software tools USB drive with software tools to USB connector on device under repair.

2. Connect power supply to device to enable power on.

3. Power on device – Depress the power button on the C-cover to power on the device.

4. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive and run:

STEP1_DisplayModuleReplacement.cmd – accept the power down prompt once tool is run.

IMPORTANT: This step must be carried out on the device successfully before the broken/faulty

AB-cover display assembly is replaced. Retry previous step if error message received.

• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to

opening device. Refer to Prior to Device Disassembly section ( ) for details.page 18

• Remove feet – Follow steps for Procedure-Removal (Non-Skid Feet) on ( ).page 19

• Remove C-cover – Follow steps for C-cover Keyboard Assembly Replacement Processes (Metal, Fabric) on

( ).page 24

• Remove rSSD – Follow steps for Procedure-Removal (rSSD) section ( ).page 36

Removal Process (AB-cover Display Assembly)

1. – Using angled tweezers, disassemble left antenna cable located to the left Disconnect Antenna Cable

of the left AB-cover FPC RF shield. This will prevent the antenna cable from being damaged during

shield removal.

2. – Using tweezers, remove the left and right bafes that sit on top of the RF shield Remove FPC RF Bafes

cans by prying upwards starting from one end of the bafe.

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3. – Using tweezers, remove the two shield lids shown in the illustration below by Remove FPC RF Shield Cans

rst peeling on the bottom right corners of the shield. To prevent damage to the FPCs during shield removal,

for both shields, peel up the shield along its front edge and bend the shield at 45 degrees. Carefully pull

vertically and twist left and right as you pull towards you to remove the shield.

CAUTION: This twisting procedure is necessary to prevent damage to the FPCs by the sharp edges of the

shields. Be sure not to apply leverage on surrounding components, RF shields and/or thermal

management components.

4. – Once shields are removed and the 4 FPCs are exposed, use a Spudger tool to disconnect Disconnect FPCs

the 4 FPCs shown by prying upwards on the corners rst and then along the front edge. Be sure not to bend

the FPC head excessively otherwise the head will be damaged (refer to illustration for details). Grab each FPC

connector and gently pull the ribbon towards the front of the device to untuck ribbon from underneath the

chassis ledge.

5. Remove Two Inner Hinge Screws – Using a 6IP screwdriver, remove the inner 2 screws on the left and right

hinges (refer to illustration for details).

6. – Place the display module at an angle of about Set AB-cover Display Angle to 90 deg for Safe Removal

90 degrees. Then remove the remaining external screw at the left and right hinges while holding the display

with your free hand.

7. – Lift the display module straight up vertically until detached from the unit.Remove AB-cover from Device

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Installation Procedures – (AB-cover Display Assembly)

IMPORTANT: The installation process for the AB-cover varies between C-cover types (Metal vs.

Fabric). Each C-cover type creates different AB-cover opening experiences. The opening experience

is a differentiating characteristic of the Surface Laptop design. Be sure to move to the proper C-cover

reassembly section based on C-cover type.

Procedure installation – (Metal C-cover Device)

1. – Clean out any residual thread locker surrounding the hinge screw holes or just Initial AB-cover Install

inside the screw hole before installing replacement AB-cover assembly. Set the new AB-cover in place in the

device chassis hinge wells and hold in place while installing 2 new outer screws on each hinge (4 total at this

time). Screws should be installed until just snug and seated, and then turned another 90 degrees (1/4 turn) or

until fully fastened.

2. – Turn all 4 screws 90 degrees (1/4 turn) counterclockwise to release the clamp Release Hinge Clamp Force

force from those screws. This will allow for alignment of AB-cover to chassis at a later step.

3. – Connect all 4 display module FPCs into their respective connectors.Connect AB-cover FPCs

4. Tuck FPCs – Using a guitar pick opening tool, carefully tuck the loose portion of the FPCs under the

enclosure lip as shown below. Ensure that the FPC is taut and that there is no remaining slack protruding out

from under the lip. Any protrusions could prevent or negatively impact the re-installation of the C-cover.

5. Touch Calibration Steps – The new AB-cover must have touch calibration performed:

a. to enable device operation (device won’t power on without rSSD installed). Follow steps for Install rSSD

Procedure – Installation (rSSD) section ( ).page 37

b. Temporarily connect the C-cover FPC back on to device main board connector and set the C-cover in

place on the device chassis. No screws are required at this time as the C-cover will be used temporarily

to control the device; see details in Procedure – Installation (C-cover Keyboard Metal type) section (page

27).

c. with software tools to USB connector on device under repair. Connect software tools USB drive

d. to device to enable power on. Connect power supply

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e. Power on device – Depress the power button on the C-cover to power on the device.

f. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive and run:

STEP2_DisplayModuleReplacement.cmd. Follow prompts, device will restart. Verify touch by running

nger across screen to check that touch is working.

g. Power off device – Use device OS to power down device.

h. Remove C-cover.

i. Remove rSSD.

IMPORTANT: Calibration Failure – If calibration tool returns an error message that indicates calibration

failure, see AB-cover Touch Calibration Retry section on page 57 for details on how to proceed. This must

be carried out at this time and prior to complete re-assembly of device.

6. – Install 2 new shield lids above the 4 AB-cover FPC connectors by orienting them FPC RF Shield Installation

along the outline of the shield fences.

IMPORTANT: Be sure to install the correct shield type onto the corresponding shield fence. The left-

hand shield has 2 rectangular embosses in the shape of connector heads and the right-hand shield has 3

rectangular embosses.

Prior to shield installation, visually inspect each shield to ensure that shield ngers are not bent such that

they impeded the installation process.

Push the shields vertically downwards onto the fences and snap into place. Ensure the shields are evenly

pressed along the entire perimeter of each fence and that the front shield prongs are pressed rmly

against the shield fence.

7. – Reconnect the left WiFi antenna cable (see illustration below).Connect WiFi Antenna

8. – Install 2 new RF bafes on top of the shield by peeling off the adhesive protector RF Bafe Installation

sheet and snapping them into place near the back of the shields. Firmly press your nger along the top of the

RF Bafe wall to adhere adhesive to shield.

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9. – It is necessary to properly align the front edge of the AB-cover to the lower AB-cover Hinge Alignment

device case to ensure step gap between front edges are proper.

a. – Set Display Module to 90 degrees. Shift innermost screw on each side so that the Hinge Alignment

screws are concentric with the circular feature on the hinge.

b. Verify Hinge Alignment – With the screws concentrically aligned verify hinge alignment inserting a

plastic 0.40mm feeler gauge in between the display and chassis (shown by blue arrow). Feeler gauge

should be able to slide through smoothly. If gauge does not t, re-alignment may be necessary.

c. – Turn all 6 hinge screws another 90 degrees (1/4 turn) or until fully fastened. Secure hinge

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10. Opening Strength Adjustment (Metal C-cover) – As part of the AB-cover removal process, we will need

to remove the current C-cover steels which are located at the bottom front edge pockets and install new

provided steels.

a. – Take C-cover and remove mylars covering the closure steels using C-cover Steels Mylar Removal

tweezers.

b. – Using tweezers again, remove the closure steels located in the two regions at C-cover Steels Removal

the front edge of the C-cover.

c. – Clean off the closure steel area thoroughly with a cotton swab and IPA. Be Clean Closure Steel Area

sure there is no debris or residue left over.

d. – Install new closure steels about 2mm from the outside edge of the C-cover Install New Closure Steels

as shown in the image below using tweezers.

e. into left enclosure pocket about 2mm from Left Closure Steel Placement single closure steel – Place

the outside left edge of C-cover.

f. Secure Left Closure Steel – Using the back of the tweezers, press continuously and rmly along the

surface of the steel for 80 seconds.

g. Tape Left Closure Steel – Place mylar tape over the steel. Black tape should fully cover steel and

overlap onto the C-cover.

h. Smooth Left Closure Steel Tape – Use Spudger tool to smooth out and atten the tape to secure the

steel.

i. into right enclosure pocket about 2mm Right Closure Steel Placement single closure steel – Place

from the outside right edge of C-cover.

Produktspezifikationen

Marke:	Microsoft
Kategorie:	Laptop
Modell:	Surface Laptop 3
Touchscreen:	Ja
Bildschirmdiagonale:	15 "
Marktpositionierung:	Business
Eingebautes Mikrofon:	Ja
Installiertes Betriebssystem:	Windows 10 Home
Prozessorhersteller:	AMD
Anzahl Prozessorkerne:	4
Mobile Netzwerkverbindung:	Nein
WLAN-Standards:	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth:	Ja
Bluetooth-Version:	5.0
Akku-/Batteriebetriebsdauer:	11.5 h
Breite:	339.5 mm
Tiefe:	244 mm
Gewicht:	1542 g
Mitgelieferte Kabel:	AC
Produkttyp:	Laptop
Produktfarbe:	Platin
Höhe:	14.69 mm
Frontkamera:	Ja
Gehäusematerial:	Aluminium
Natives Seitenverhältnis:	3:2
Audio-System:	Dolby Audio Premium
Mikrofonenanzahl:	2
Batteriekapazität:	- Wh
Pixeldichte:	201 ppi
Formfaktor:	Klappgehäuse
Prozessor-Taktfrequenz:	2.1 GHz
Prozessorfamilie:	AMD Ryzen™ 5
Prozessor:	3580U
Umgebungslichtsensor:	Ja
Speicherkapazität:	8 GB
USB 3.2 Gen 1 (3.1 Gen 1) Anzahl der Anschlüsse vom Typ A:	1
Prozessor-Cache:	4 MB
Prozessor Boost-Frequenz:	3.7 GHz
Interner Speichertyp:	DDR4-SDRAM
Integrierter Kartenleser:	Nein
Art des Touchscreens:	Kapazitiv
Top WLAN-Standard:	Wi-Fi 5 (802.11ac)
RAM-Speicher maximal:	- GB
Speichermedien:	SSD
Gesamtspeicherkapazität:	256 GB
Kombinierter Kopfhörer-/Mikrofon-Anschluss:	Ja
On-Board Grafikadaptermodell:	AMD Radeon Vega 9
Eingebaute Grafikadapter:	Ja
Dediziertes Grafikadaptermodell:	Nicht verfügbar
Separater Grafikadapter:	Nein
SSD Speicherkapazität:	256 GB
Gesamtkapazität der SSDs:	256 GB
Optisches Laufwerk - Typ:	Nein
Anzahl SSD installiert:	1
Betriebssystemsarchitektur:	64-Bit
USB 3.2 Gen 1 (3.1 Gen 1) Anzahl der Anschlüsse vom Typ C:	1
Trusted Platform Module (TPM):	Ja
Typ Ladeanschluss:	Surface Connect
Eingabegerät:	Trackpad
Numerisches Keypad:	Nein
Lautsprecher Hersteller:	OmniSonic
Frontkamera HD Typ:	HD
Windows Hello:	Ja
Display-Auflösung:	2496 x 1664 Pixel
Ethernet/LAN:	Nein