Microsoft Dynamics 365 for Customer Service Bedienungsanleitung

Microsoft Software-Lizenzen und Erweiterung Dynamics 365 for Customer Service

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The Microsoft Dynamics 365 Licensing Guide | July 2017

Microsoft Dynamics 365,

Enterprise edition

Licensing Guide

July 2017

The Microsoft Dynamics 365 Licensing Guide | July 2017

Contents

Introduction to Microsoft Dynamics 365.................................................................................................................................... 2

Subscription Licensing Requirements .......................................................................................................................................... 2

Licensing Requirements for Internal Users 3.......................................................................................................................................................

Microsoft Dynamics 365 Subscription License Types ............................................................................................................ 7

Dynamics 365 for Team Members ....................................................................................................................................................................... 7

Dynamics 365 for Operations Activity ................................................................................................................................................................ 8

Dynamics 365 Enterprise Edition Applications ......................................................................................................................... 9

Microsoft PowerApps ................................................................................................................................................................................................ 9

Microsoft Dynamics 365 for Sales ........................................................................................................................................................................ 9

Microsoft Dynamics 365 for Customer Service .............................................................................................................................................. 9

Dynamics 365 for Finance and Operations ................................................................................................................................................... 11

Dynamics 365 for Retail ......................................................................................................................................................................................... 12

Dynamics 365 for Talent ....................................................................................................................................................................................... 12

Dynamics 365 Plans .......................................................................................................................................................................... 13

Enterprise Edition Customer Engagement Plan .......................................................................................................................................... 13

Enterprise Edition Unified Operations Plan ................................................................................................................................................... 13

Enterprise Edition Dynamics 365 Plan ............................................................................................................................................................. 15

Microsoft Relationship Sales ......................................................................................................................................................... 15

Custom Entities .................................................................................................................................................................................. 15

Device Subscription License .......................................................................................................................................................... 16

Additional Services and Software ............................................................................................................................................... 17

Default Subscription Capacities ................................................................................................................................................... 18

Microsoft Power BI in Microsoft Dynamics 365 .................................................................................................................... 22

Microsoft Dynamics 365 Add-ons .............................................................................................................................................. 22

Dynamics 365 Support Policies .................................................................................................................................................... 27

Premier Support Services ............................................................................................................................................................... 30

Licensing Programs .......................................................................................................................................................................... 30

International Availability ................................................................................................................................................................. 31

Microsoft Dynamics Lifecycle Services ...................................................................................................................................... 31

Free Trial ................................................................................................................................................................................................ 31

Links for Additional Information ................................................................................................................................................. 31

Appendix A: Key Team Members Features ............................................................................................................................. 33

Appendix B: Customer Engagement Plan Applications ..................................................................................................... 34

Appendix C: Dynamics 365 for Unified Operations Plan Security Roles by User SL Level ................................... 37

Appendix D: Operations Customization and Licensing Requirements ........................................................................ 45

Appendix E: Support Policies ........................................................................................................................................................ 47

Appendix F: Change Log ................................................................................................................................................................ 48

The Microsoft Dynamics 365 Services Licensing Guide | July 2017 P a g e 1|

Using This Guide

Use this guide to improve your understanding of how to license Microsoft Dynamics 365 Microsoft .

Dynamics 365 evolves Microsoft’s current CRM and ERP cloud solutions into one cloud service with new

purpose-built applications to help manage specific business functions. Dynamics 365 applications are

designed so they can be easily and independently deployed. A customer can start with what they need,

yet the applications work together so, as the business demands, the customer can adopt additional

capabilities with ease.

This document does not apply to Microsoft Dynamics 365 on-premises, Microsoft Dynamics for 365

Operations on-premises, Enterprise edition, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft

Dynamics SL, Microsoft Dynamics AX 2012, or Microsoft Dynamics CRM 2016 or prior versions. This guide

also does not apply to the Microsoft Dynamic CRM Online or Microsoft Dynamics AX online services This .

guide is not intended to influence the choice of Microsoft Dynamics products and services. The examples

presented in this guide are illustrative. Microsoft reserves the right to review or update this document at

any time without notice.

Current online customers should refer to the applicable licensing guide for details on their entitlements

and use rights, including benefits derived from Dynamics 365 licenses.

• Microsoft Dynamics CRM Online Licensing Guide

• Microsoft Dynamics AX Licensing Guide

This document applies for users licensed with Dynamics 365 licenses.

For help determining the right technology solution for any given organization, including the license

requirements for a specific product or scenario, consult with your Microsoft account team or your

Microsoft Dynamics Certified Partner .

This guide does not supersede or replace any of the legal documentation covering use rights.

Produktspezifikationen

Marke:	Microsoft
Kategorie:	Software-Lizenzen und Erweiterung
Modell:	Dynamics 365 for Customer Service
Min. benötigte Prozessorgeschwindigkeit:	1500 MHz
Plattform:	Win
64-Bit Computing:	Ja
Lizenztyp:	Kundenzugangslizenz (CAL)
Empfohlener RAM:	8192 MB
Lizenzstufe:	C
Empfohlener Prozessor:	AMD Opteron/Intel Xeon 2 GHz
Empfohlener Speicherplattenplatz:	40 GB
Minimum Speicherplatten Kapazität (Server):	10000 MB
Lizenzterm:	1 Jahr(e)
Anzahl Lizenzen:	1 Lizenz(en)
Min. benötigter RAM (Server):	4096 MB