Lexmark C762 Bedienungsanleitung

Lexmark Drucker C762

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Lexmark™ C76x

Troubleshooting

Guide

Online customer support

Customer support is available on the Lexmark Web

site at www.lexmark.com.

Calling for service

When you call for printer service, describe the

problem you are experiencing, the message on the

display, and the troubleshooting steps you have

already taken to find a solution.

You need to know your printer model type and serial

number. See the label behind the toner waste

container door of the printer for this information. The

toner waste container door is on the left side of the

printer.

The serial number is also listed on the menu settings

page.

For service in the U.S. or Canada, call 1-800-

Lexmark (1-800-539-6275). For other countries/

regions, visit the Lexmark Web site at

www.lexmark.com

Note: When calling for service, call from

the location of the printer.

Checking an unresponsive

printer

If your printer is not responding, first make sure:

•The power cord is plugged into the printer and

a properly grounded electrical outlet.

•The electrical outlet is not turned off by any

switch or breaker.

•The printer is not plugged into any surge

protectors, uninterrupted power supplies, or

extension cords.

•Other electrical equipment plugged into the

outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the

printer and the host computer, print server,

option, or other network device.

Solving printing problems

Multilanguage PDFs do not print

1Open the document you want to print in Adobe

Acrobat.

2Click the printer icon.

3The Print dialog box appears.

4Check the Print as image box.

Note: For Acrobat 7.x or later, click the

advanced button to display the Print

as Image option.

5Click OK.

The operator panel display is blank

or displays only diamonds

Turn the printer off, wait about 10 seconds, and turn

the printer back on.

Performing Self Test appears on the display.

When the test is completed, the Ready message is

displayed.

If the messages do not appear, turn the printer off

and call for service.

Jobs do not print

The printer is not ready to receive data

Make sure Ready or Power Saver appears on the

display before sending a job to print. Press to

return the printer to the Ready state.

The specified output bin is full

Remove the stack of paper from the output bin, and

then press .

The specified tray is empty

Load paper in the tray.

You are using the wrong printer driver or

are printing to a file

•Verify that you selected the printer driver

associated with the Lexmark ABC.

•If you are using a USB port, make sure you are

running Windows Vista, Windows 2000,

Windows XP, or Windows Server 2003 and

using a Windows Vista, Windows 2000,

Windows XP, or Windows Server 2003

compatible printer driver.

Your MarkNet N8000 series internal print

server is not set up properly or is not

connected properly

Verify that you have properly configured the printer

for network printing.

See the Software and Documentation CD or go to

the Lexmark Web site for information.

You are using the wrong interface cable,

or the cable is not securely connected

Make sure you are using a recommended interface

cable.

Make sure the connection is secure.

Held jobs do not print

A formatting error has occurred

•Print the job. (Only part of the job may print.)

•Delete the job.

•Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

The printer has insufficient memory

•Print the job. (Only part of the job may print.)

•Delete the job.

•Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

The printer has received invalid data

Delete the job.

Job takes longer than expected to

print.

The job is too complex

Reduce the complexity of your print job by

eliminating the number and size of fonts, the number

and complexity of images, and the number of pages

in the job.

Page Protect is set to On

Set Page Protect to Off from Print Recovery.

For more information, see the Menus and Messages

Guide.

Job prints from the wrong tray or on the

wrong paper or specialty media

Make sure the Paper Size and Paper Type specified

in the printer driver match the paper size and type in

the tray and what is set on the printers operator

panel.

Incorrect characters print.

You are using an incompatible parallel

cable.

If you are using a parallel interface, make sure you

are using an IEEE 1284-compliant parallel cable. We

recommend Lexmark part number 1329605 (10 ft) or

1427498 (20 ft) for the standard parallel port.

The printer is in Hex Trace mode

If Ready. Hex Trace appears on the display, you

must exit Hex Trace mode before you can print your

job. Turn the printer off and back on to exit Hex Trace

mode.

Tray linking does not work

•Make sure both the size and type of media are

the same in both trays.

•Make sure the paper guides in the trays are set

for the correct size media.

•Make sure the menu values for both size and

type are set correctly in the Paper Menu.

•For more informations, see the Menus and

Messages Guide.

Large jobs do not collate

Collate is not set to On

Set Collation to On in the Finishing Menu or

through the printer driver.

Note: Setting Collation to Off in the

driver overrides the setting in the

Finishing Menu.

For more informations, see the Menus and

Messages Guide.

The job is too complex

Reduce the complexity of the print job by eliminating

the number and size of fonts, the number and

complexity of images, and the number of pages in

the job.

The printer does not have enough

memory

Add printer memory or an optional hard disk.

Unexpected page breaks occur.

The job has timed out

Set Print Timeout to a higher value from the Setup

Menu.

For more informations, see the Menus and

Messages Guide

Solving mailbox problems

The mailbox and the printer are

misaligned

Realign the mailbox and the printer.

The mailbox is not connected

properly

Check the electrical connection.

Solving option problems

If an option does not operate correctly after it is

installed or if it quits working:

•Turn the printer off, wait for about 10 seconds,

and turn the printer on. If this does not fix the

problem, unplug the printer, and check the

connection between the option and printer.

•Print the menu settings page and check to see

if the option is listed in the Installed Options list.

If the option is not listed, reinstall it.

•Make sure the option is selected in the software

application you are using.

Service messages

A service message indicates printer failure that may

require service.

Turn the printer off, wait about 10 seconds, and then

turn the printer on.

If the error recurs, write down the error number, the

problem, and a detailed description. Call 1-800-

LEXMARK for service.

Solving paper feed

problems

Paper frequently jams

You are using paper that does not meet

the printer specifications.

Use recommended paper and other specialty media.

See the Card Stock & Label Guide available on the

Lexmark Web site at www.lexmark.com for detailed

specifications.

For information that can help prevent jams from

occurring, see the Clearing Jams Guide.

You have loaded too much paper or too

many envelopes.

Make sure the stack of paper you load does not

exceed the maximum stack height indicated at the

front of the tray or on the multipurpose feeder.

Guides in the selected tray are not set to

the appropriate position for the size

paper loaded.

Move the guides in the tray to the correct position.

The paper has absorbed moisture due to

high humidity.

Load paper from a fresh package.

Store paper in its original wrapper until you load it.

The Paper Jam message remains

after you remove the jammed

paper.

Clear paper from the entire paper path, and then

press .

The page that jammed does not

reprint after you clear the jam.

Set Jam Recovery to Auto or On.

For more information, see the Menus and Messages

Guide

Blank pages feed into the output

bin.

Load the correct type media for your print job, or

change the Paper Type to match the type of media

loaded.

For more information, see the Menus and Messages

Guide.

Solving print quality

problems

Color misregistration

Color has shifted outside of the appropriate area or

has been superimposed over another color area.

Open the printer door, and make sure all four

packaging tabs are removed.

Top to Bottom or Left to Right:

1Re-seat the cartridges by removing them from

the printer and then reinserting them.

2Invoke a Color Adjust operation from the

Settings  Quality menu.

Repeating defects

Marks occur repeatedly only in one color and multiple

times on a page:

•Replace the cartridge if the defects occur every:

–38 mm (1.5 in.)

–48 mm (1.9 in.)

–97 mm (3.8 in.)

Marks occur down the page repeatedly in all colors:

•Replace the transfer roll if the defects occur

every 60 mm (2.4 in.)

•Check the first transfer bellcranks and springs

or replace the image transfer unit if the defects

occur every 101 mm (4 in.)

•Replace the fuser if the defects occur every

148 mm (5.8 in.)

Marks occur on every third or sixth page in any

color:

Replace the image transfer unit.

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Produktspezifikationen

Marke:	Lexmark
Kategorie:	Drucker
Modell:	C762
Prozessortaktfrequenz:	500 MHz
WLAN:	Nein
Breite:	604 mm
Tiefe:	470 mm
Gewicht:	47700 g
Produktfarbe:	Weiß
Höhe:	528 mm
Verpackungsbreite:	795 mm
Verpackungstiefe:	650 mm
Verpackungshöhe:	795 mm
Paketgewicht:	68000 g
Eingebauter Ethernet-Anschluss:	Nein
Zertifizierung:	FCC Class B, UL 60950 3rd Edition, U.S. FDA, IEC 320-1, CSA, ICES Class B, Energy Star, CE Class B, CB IEC 60950 IEC 60825-1, GS (TÜV), SEMKO(S), PCBC(B), GOST-R, UL AR, CS, TÜV Rh, C-tick mark Class B, CCC Class B
Farbe:	Ja
Unterstützt Windows-Betriebssysteme:	Ja
Unterstützt Mac-Betriebssysteme:	Ja
RAM-Speicher:	128 MB
Integrierter Kartenleser:	Ja
RAM-Speicher maximal:	512 MB
Maximale Auflösung:	1200 x 1200 DPI
Unterstützte Linux-Betriebssysteme:	Ja
Eingebauter Prozessor:	Ja
Netzwerkfähig:	Nein
Standard-Schnittstellen:	Parallel, USB 2.0
Druckgeschwindigkeit (Schwarz, normale Qualität, A4/US Letter):	23 Seiten pro Minute
Drucktechnologie:	Laser
Gesamte Ausgabekapazität:	250 Blätter
Gesamte Papierkapazität:	600 Blätter
Schalldruckpegel (Druck):	52 dB
Medientypen für das Papierfach:	Banner, Card stock, Envelopes, Glossy paper, Labels, Plain paper, Transparencies
ISO-A-Formate (A0...A9):	A4, A5
Maximale Papiergröße der ISO A-Serie:	A4
Durchschnittlicher Stromverbrauch beim Drucken:	- W
Druck der ersten Seite (Farbe, normal):	15 s
Druckgeschwindigkeit (Farbe, normale Qualität, A4/US Letter):	23 Seiten pro Minute
Druck der ersten Seite (Schwarz, normal):	13 s
Maximale monatliche Auslastung:	- Seiten pro Monat
Seitenbeschreibungssprachen:	PCL 6, PDF 1.3, PostScript 3
Eingabekapazität Multifunktionsfach:	100 Blätter
Maximale Papierkapazität:	3100 Blätter
Mehrzweckfach:	Ja
Nicht-ISO Druckmedienformate:	Executive (184 x 267mm), Folio (media size), Letter (media size), Statement (140 x 216mm), Universal, Legal (media size)
Mediengewichte für das Papierfach:	60 - 176 g/m²
JIS B-Seriengröße (B0...B9):	B5
Umschlaggrößen:	7 3/4, 9,10, B5, C5, DL
Max. Ausgabekapazität:	3900 Blätter
Optionale Konnektivität:	Ethernet, Serial (RS-232)