HP Photosmart C4780 Bedienungsanleitung
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HP Photosmart C4700 series
Contents
1 HP Photosmart C4700 series Help..........................................................................................3
2 Finish setting up the HP Photosmart
Add the HP Photosmart to a network ........................................................................................5
Set up a USB connection ........................................................................................................10
3 Get to know the HP Photosmart
Printer parts .............................................................................................................................11
Control panel features .............................................................................................................12
4 How do I?.................................................................................................................................13
6 Print
Print documents .......................................................................................................................21
Print photos .............................................................................................................................22
Print envelopes ........................................................................................................................27
Print on specialty media ..........................................................................................................28
Print a Web page .....................................................................................................................29
7 Scan
Scan to a computer .................................................................................................................33
Scan to a memory card ...........................................................................................................34
8 Copy
Copy text or mixed documents ................................................................................................38
9 Reprint photos........................................................................................................................43
10 Save photos............................................................................................................................45
11 Work with cartridges
Check the estimated ink levels ................................................................................................47
Replace the cartridges .............................................................................................................48
Order ink supplies ....................................................................................................................50
Cartridge warranty information ................................................................................................51
12 Solve a problem
HP support ...............................................................................................................................53
Setup troubleshooting ..............................................................................................................54
Print troubleshooting ................................................................................................................60
Print quality troubleshooting ....................................................................................................64
Memory card troubleshooting ..................................................................................................65
Copy troubleshooting ...............................................................................................................67
Scan troubleshooting ...............................................................................................................68
Errors .......................................................................................................................................69
1
Contents
14 Technical information
Notice .....................................................................................................................................105
Specifications ........................................................................................................................105
Environmental product stewardship program ........................................................................106
Regulatory notices .................................................................................................................110
Regulatory wireless statements .............................................................................................114
Index............................................................................................................................................117
2
Contents
Chapter 1
4 HP Photosmart C4700 series Help
HP Photosmart C4700 series Help
2 Finish setting up the
HP Photosmart
• Add the HP Photosmart to a network
• Set up a USB connection
Add the HP Photosmart to a network
• “WiFi Protected Setup (WPS)” on page 5
• “Wireless with a router (infrastructure network)” on page 6
• “Wireless without a router (ad hoc connection)” on page 7
WiFi Protected Setup (WPS)
To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS),
you will need the following:
âť‘A wireless 802.11 network that includes a WPS-enabled wireless router or access
point.
âť‘A desktop computer or laptop with either wireless networking support, or a network
interface card (NIC). The computer must be connected to the wireless network that
you intend to install the HP Photosmart on.
To connect the HP Photosmart using WiFi Protected Setup (WPS)
1. Do one of the following:
Use Push Button (PBC) method
a. Set up wireless connection.
âť‘On the Home Screen, press button next to Scan.
âť‘Press button next to Wireless Menu.
âť‘Press button next to WPS.
âť‘Press button next to Push Button.
âť‘Press corresponding button on WPS-enabled router or other networking
device.
âť‘Press OK.
b. Install software.
NOTE: The product begins a timer for approximately two minutes in which the
corresponding button on the networking device needs to be pressed.
Use PIN method
a. Set up wireless connection.
âť‘On the Home Screen, press button next to Scan.
âť‘Press button next to Wireless Menu.
Finish setting up the HP Photosmart 5
Finish setting up the HP Photosmart
âť‘Press button next to WPS.
âť‘Press button next to PIN.
The device displays a PIN.
âť‘Enter the PIN on WPS-enabled router or other networking device.
âť‘Press OK.
b. Install software.
NOTE: The product begins a timer for approximately two minutes in which the
PIN needs to be entered on the networking device.
2. View the animation for this topic.
Related topics
“Install the software for a network connection” on page 9
Wireless with a router (infrastructure network)
The HP Photosmart Software CD and included USB setup cable provide an easy way to
connect the HP Photosmart to your wireless network.
For optimal performance and security in your wireless network, HP recommends you use
a wireless router or access point (802.11) to connect the product and the other network
elements. When network elements are connected through a wireless router or access
point, this is called an infrastructure network.
To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will
need the following:
âť‘A wireless 802.11 network that includes a wireless router or access point.
âť‘A desktop computer or laptop with either wireless networking support, or a network
interface card (NIC). The computer must be connected to the wireless network that
you intend to install the HP Photosmart on.
âť‘Broadband Internet access (recommended) such as cable or DSL.
If you connect the HP Photosmart on a wireless network that has Internet access, HP
recommends that you use a wireless router (access point or base station) that uses
Dynamic Host Configuration Protocol (DHCP).
âť‘Network name (SSID).
âť‘WEP key or WPA Passphrase (if needed).
Chapter 2
6 Finish setting up the HP Photosmart
Finish setting up the HP Photosmart
To connect the HP Photosmart to a Windows computer with an ad hoc connection, the
computer must have a wireless network adapter and an ad hoc profile. Create a network
profile for a Windows Vista or Windows XP computer using the directions below.
NOTE: If you have an operating system other than Windows Vista or Windows XP,
HP recommends that you use the configuration program that came with your wireless
LAN card. To find the configuration program for your wireless LAN card, access your
computer's list of programs.
To create a network profile
NOTE: The product comes configured with a network profile with hpsetup as the
network name (SSID). However, for security and privacy HP recommends you create
a new network profile on your computer as described here.
1. In the Control Panel, double-click Network Connections.
2. On the Network Connections window, right-click the Wireless Network
Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see
Disable on the menu, the wireless connection is already enabled.
3. Right-click the Wireless Network Connection icon, and then click Properties.
4. Click the Wireless Networks tab.
5. Select the Use Windows to configure my wireless network settings check box.
6. Click Add, and then do the following:
a. In Network name (SSID) box, type in a unique network name of your choice.
NOTE: The network name is case sensitive, so it is important to remember
any uppercase (capital) and lowercase (small) letters.
b. If there is a Network Authentication list, select Open. Otherwise, go to the next
step.
c. In the Data encryption list, select WEP.
d. Make sure that the check box is not selected next to The key is provided for me
automatically. If it is selected, click the check box to clear it.
e. In the Network key box, type a WEP key that has exactly 5 or exactly 13
alphanumeric (ASCII) characters. For example, if you enter 5 characters, you
might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter
ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination
of your choosing.)
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX
WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit
encryption.
f. In the Confirm network key box, type the same WEP key you typed in the
previous step.
NOTE: You must remember the exact uppercase (capital) and lowercase
(small) letters. If you enter your WEP key incorrectly on the product, the
wireless connection will fail.
g. Write down the WEP key exactly as you typed it, including uppercase and
lowercase letters.
Chapter 2
8 Finish setting up the HP Photosmart
Finish setting up the HP Photosmart
h. Select the check box for This is a computer-to-computer (ad hoc) network;
wireless access points are not used.
i. Click OK to close the Wireless network properties window, and then click OK
again.
j. Click OK again to close the Wireless Network Properties Connection window.
To connect the product
1. Insert the product Software CD in the computer CD-ROM drive.
2. Follow the instructions on the screen.
When you are prompted, connect the product to the computer using the USB setup
cable included in the box. The product will attempt to connect to the network. If the
connection fails, follow the prompts to correct the problem, and then try again.
3. When the setup is finished, you will be prompted to disconnect the USB cable and
test the wireless network connection. Once the product connects successfully to the
network, install the software on each computer that will use the product over the
network.
Related topics
“Install the software for a network connection” on page 9
Install the software for a network connection
Use this section to install the HP Photosmart software on a computer connected to a
network. Before you install the software, make sure you have connected the
HP Photosmart to a network. If the HP Photosmart has not been connected to a network,
follow the onscreen instructions during the software installation to connect the product to
the network.
NOTE: If your computer is configured to connect to a series of network drives, make
sure that your computer is currently connected to these drives before installing the
software. Otherwise, the HP Photosmart software installer might try to use one of the
reserved drive letters and you will not be able to access that network drive on your
computer.
NOTE: Installation time can range from 20 to 45 minutes depending on your
operating system, and the processothe amount of available space, r speed of your
computer.
To install the Windows HP Photosmart Software on a networked computer
1. Quit all applications running on your computer.
2. Insert the Windows CD that came with the product into the CD-ROM drive on your
computer and follow the onscreen instructions.
NOTE: If the HP Photosmart is not connected to a network, when prompted,
connect the product to the computer using the USB setup cable included in the
box. The product will then attempt to connect to the network.
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-
up messages, you must always accept or allow the pop-up messages.
Add the HP Photosmart to a network 9
Finish setting up the HP Photosmart
4. On the Connection Type screen, select an appropriate option, and then click Next.
The Searching screen appears as the Setup program searches for the product on
the network.
5. On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears.
Select the product you want to connect.
6. Follow the prompts to install the software.
When you have finished installing the software, the product is ready for use.
7. To test your network connection, go to your computer and print a self-test report to
the product.
Set up a USB connection
The HP Photosmart supports a rear USB 2.0 High Speed port for connection to a
computer.
If you use a USB cable to connect the HP Photosmart to a computer on a network, you
can set up printer sharing on your computer. This enables other computers on the network
to print to the HP Photosmart, using your computer as the host.
The host computer (your computer, connected directly to the HP Photosmart by a USB
cable) has full software functionality. Other computers, which are referred to as the
clients, have access only to the print features. HP recommends up to 5 computers for
the best performance. You must perform other functions from the host computer or from
the control panel on the HP Photosmart.
To connect the product with the USB cable
â–˛Refer to the setup instructions that came with your product for information on
connecting to a computer with a USB cable.
NOTE: Do not connect the USB cable to the product until you are prompted to
do so.
To enable printer sharing on a Windows computer
â–˛Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Chapter 2
10 Finish setting up the HP Photosmart
Finish setting up the HP Photosmart
Control panel features
Figure 3-2 Control panel features
2.
7
1Back: Returns to the previous screen.
2Cancel: Stops the current operation, restores default settings, and clears the current photo
selection.
3OK: Selects a menu setting, value, or photo.
4Scan: From the Home screen, opens the Scan Menu. When viewing screens other than the
Home screen, selects options related to the current display.
5Photo: From the Home screen, opens the Photo Menu. When viewing screens other than the
Home screen, selects options related to the current display.
6Copy: From the Home screen, opens the . When viewing screens other than theCopy Menu
Home screen, selects options related to the current display.
7Wireless network indicator light: Indicates that the wireless radio is on.
Chapter 3
12 Get to know the HP Photosmart
Get to know the HP Photosmart
4 How do I?
This section contains links to commonly performed tasks, such as printing photos,
scanning, and making copies.
•“Print photos from a memory card”
on page 24
•“Print on specialty media” on page 28
•“Scan to a computer” on page 33
•“Scan to a memory card” on page 34
•“Save photos” on page 45
•“Load media” on page 18
•“Replace the cartridges” on page 48
How do I? 13
How do I?
Chapter 4
14 How do I?
How do I?
ColorLok
HP recommends plain papers with the ColorLok logo for printing and copying of everyday
documents. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid color,
bolder blacks, and dry faster than ordinary plain papers. Look for papers with the ColorLok
logo in a variety of weights and sizes from major paper manufacturers.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for printing 17
Paper basics
Load media
1. Do one of the following:
Load small-size paper
a. Lower paper tray.
âť‘Slide paper-width guide outwards.
b. Load paper.
âť‘Insert stack of photo paper into paper tray with short edge forward and print
side down.
Chapter 5
18 Paper basics
Paper basics
âť‘Slide stack of paper forward until it stops.
NOTE: If the photo paper you are using has perforated tabs, load photo
paper so that tabs are closest to you.
âť‘Slide paper-width guide inward until it stops at edge of paper.
Load full-size paper
a. Lower paper tray.
âť‘Slide paper-width guide outwards.
b. Load paper.
âť‘Insert stack of paper into paper tray with short edge forward and print side
down.
Load media 19
Paper basics
âť‘Slide stack of paper forward until it stops.
âť‘Slide paper-width guide inward until it stops at edge of paper.
2. View the animation for this topic.
Related topics
“Information on paper” on page 20
Information on paper
The HP Photosmart is designed to work well with most paper types. Test a variety of
paper types before buying a large quantity. Find a paper type that works well and is easy
to purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
•Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
•Do not leave unused photo paper in the paper tray. The paper might start to curl,
which might reduce the quality of your printouts. Curled paper can also cause paper
jams.
•Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
•Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
•Do not combine different paper types and paper sizes in the paper tray; the entire
stack of paper in the paper tray must be the same size and type.
•For best results, do not allow printed photos to stack up in the paper tray.
•Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Chapter 5
20 Paper basics
Paper basics
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Related topics
• “Recommended papers for printing” on page 16
• “Load media” on page 18
• “View the print resolution” on page 30
• “Printing shortcuts” on page 31
• “Set the default print settings” on page 32
• “Stop the current job” on page 103
Print photos
• “Print photos saved on your computer” on page 22
• “Print photos from a memory card” on page 24
Print photos saved on your computer
To print a photo on photo paper
1. Remove all paper from the paper tray.
2. Place the photo paper print side down on the right side of the paper tray.
3. Slide the paper-width guide inward until it stops at the edge of the paper.
4. On the File menu in your software application, click Print.
5. Make sure the product is the selected printer.
Chapter 6
22 Print
Print
6. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
7. Click the Features tab.
8. In the Basic Options area, from the Paper Type drop-down list, select More. Then,
select the appropriate photo paper type.
9. In the Resizing Options area, from the Size drop-down list, select More. Then, select
the appropriate paper size.
If the paper size and paper type are not compatible, the printer software displays an
alert and allows you to select a different type or size.
10. (Optional) Select the Borderless printing check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
11. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab. For more
information, see “Print using Maximum dpi” on page 30.
12. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
•Off: applies no HP Real Life Technologies to the image.
•Basic: enhances low-resolution images; moderately adjusts image sharpness.
13. Click OK to return to the Properties dialog box.
14. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the paper tray. The paper might start to
curl, which could reduce the quality of your printout. For best results, do not allow
printed photos to stack up in the paper tray.
Related topics
• “Recommended papers for photo printing” on page 15
• “Load media” on page 18
• “Print using Maximum dpi” on page 30
• “View the print resolution” on page 30
• “Printing shortcuts” on page 31
• “Set the default print settings” on page 32
• “Stop the current job” on page 103
Print photos 23
Print
Print photos from a memory card
1. Do one of the following:
Print photo on small-size paper
a. Load paper.
âť‘Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray.
b. Select project type.
âť‘Press button next to Photo on Home screen.
âť‘Press button next to Memory Card Print.
c. Insert memory device.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High
Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card
Chapter 6
24 Print
Print
d. Select photo.
âť‘Press button next to Select.
âť‘Press OK.
âť‘Press button next to 4 x 6 Photo until size changes to 8.5 x 11 Photo.
âť‘Press button next to Prints to increase number of copies.
e. Print photo.
âť‘Press OK.
Print passport photos
a. Load paper.
âť‘Load full-size photo paper in paper tray.
b. Select project type.
âť‘Press button next to Photo on Home screen.
âť‘Press button next to Passport Photo Print.
Chapter 6
26 Print
Print
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the paper tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. Slide the paper-width guide inward against the stack of labels or envelopes until the
guide stops.
5. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
6. Click OK, and then click Print or OK in the Print dialog box.
Related topics
• “Paper basics” on page 15
• “View the print resolution” on page 30
• “Printing shortcuts” on page 31
• “Set the default print settings” on page 32
• “Stop the current job” on page 103
Print on specialty media
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Features area, select the Mirror Image check box.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the paper
tray one sheet at a time.
To print on transparencies
1. Load the transparency into the paper tray.
2. On the File menu in your software application, click Print.
Chapter 6
28 Print
Print
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Print using Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing
in maximum dpi is supported on the following paper-types only:
•HP Premium Plus Photo Paper
•HP Premium Photo Paper
•HP Advanced Photo Paper
•Photo Hagaki cards
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the paper tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Features area, select the Enable maximum dpi setting check box.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
10. Select any other print settings that you want, and then click OK.
Related topics
“View the print resolution” on page 30
View the print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
Chapter 6
30 Print
Print
To view the print resolution
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, select the type of paper that you have loaded.
6. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
7. Click the Resolution button to view the print resolution dpi for the paper type and
print quality combination you selected.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
Use the Printing Shortcuts tab for the following print tasks:
•General Everyday Printing: Print documents quickly.
•Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.
•Paper-saving Printing: Print two-sided documents with mutliple pages on same
sheet to reduce paper usage.
•Photo Printing–With White Borders: Print a photo with a white border around the
edges.
•Fast/Economical Printing: Produce draft-quality printouts quickly.
•Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart
manually.
•Photo Printing–Plain Paper: Print a photo on a plain paper.
•Postcard Printing or Hagaki Printing: Print your photos on postcards or Hagaki
cards.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
Printing shortcuts 31
Print
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Set the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Chapter 6
32 Print
Print
c. Close lid.
2. Start scan.
a. Press button next to Scan on Home screen.
b. Press button next to Scan to PC.
If product is network-connected, a list of available computers appears. Select
computer to which you want to transfer to start the scan.
3. View the animation for this topic.
Related topics
“Stop the current job” on page 103
Scan to a memory card
To save a scan to a memory card
1. Load original.
a. Lift lid on product.
b. Load original print side down on right front corner of glass.
Chapter 7
34 Scan
Scan
Chapter 7
36 Scan
Scan
8 Copy
• “Copy text or mixed documents” on page 38
• “Copy photos (reprint)” on page 43
Copy 37
Copy
Make a color copy
a. Load paper.
âť‘Load full-size paper in paper tray.
b. Load original.
âť‘Lift lid on product.
TIP: To make copies of thick originals, such as books, you can remove
the lid.
âť‘Load original print side down on right front corner of glass.
âť‘Close lid.
Chapter 8
40 Copy
Copy
11 Work with cartridges
• Check the estimated ink levels
• Replace the cartridges
• Order ink supplies
• Cartridge warranty information
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining
in the cartridges.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear.
Related topics
“Order ink supplies” on page 50
Work with cartridges 47
Work with cartridges
Related topics
• “Order ink supplies” on page 50
• “Ink-backup mode” on page 50
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a
printable shopping list, open HP Solution Center, and select the online shopping feature.
Cartridge information and links to online shopping also appear on ink alert messages. In
addition, you can find cartridge information and order online by visiting www.hp.com/buy/
supplies.
NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about
purchasing cartridges.
Ink-backup mode
Use the ink-backup mode to operate the HP Photosmart with only one print cartridge.
The ink-backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
NOTE: When the HP Photosmart operates in ink-backup mode, a message is
displayed on screen. If the message is displayed and two print cartridges are installed
in the product, verify that the protective piece of plastic tape has been removed from
each print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
For more information about ink-backup mode, see the following topics:
• “Ink-backup mode output” on page 50
• “Exit ink-backup mode” on page 50
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge Result
Black print cartridge Colors print as grayscale.
Tri-color print cartridge Colors print but black is grayed and is not a true
black.
Exit ink-backup mode
Install two print cartridges in the HP Photosmart to exit ink-backup mode.
Related topics
“Replace the cartridges” on page 48
Chapter 11
50 Work with cartridges
Work with cartridges
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted
and the end of warranty date has not been reached. The end of warranty date, in YYYY/
MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
Cartridge warranty information 51
Work with cartridges
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution: Contact HP support to request a power supply for the product.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Chapter 12
56 Solve a problem
Solve a problem
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Press the On button to turn on the product
• Solution 2: Set your product as the default printer
• Solution 3: Check the connection between the product and computer
Solution 1: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution: Check your computer documentation to change your product to be the
default printer.
Cause: You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
Setup troubleshooting 57
Solve a problem
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document), the software has been properly installed.
Print troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Check cartridges
• Check paper
• Check product
• Check the print settings
• Reset the product
• Contact HP support for service
Check cartridges
Follow these steps.
• Step 1: Make sure you are using genuine HP print cartridges
• Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP print cartridges
Solution: Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
Chapter 12
60 Solve a problem
Solve a problem
Cause: The paper was loaded incorrectly.
Check product
Follow these steps.
• Step 1: Align the print cartridges
• Step 2: Clean the print cartridges
Step 1: Align the print cartridges
Solution: Aligning the print cartridges can help ensure high-quality output.
To align the print cartridges from the HP Photosmart Software
1. Load letter or A4 unused plain white paper into the paper tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Print Cartridges.
6. When prompted, ensure plain white letter or A4 paper is loaded in the paper tray,
then press OK.
NOTE: If you have colored paper loaded in the paper tray when you align
the print cartridges, the alignment will fail. Load unused plain white paper into
the paper tray, and then try the alignment again.
The product prints a print cartridge alignment sheet.
7. Load the page print side down on the right front corner of the glass, and then
press OK to scan the page.
When the button stops flashing, the alignment is complete and the page canOn
be removed. Recycle or discard the page.
Cause: The print cartridges needed to be aligned.
Step 2: Clean the print cartridges
Solution: If there is ink remaining in the print cartridges, but you are still noticing a
problem, print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the paper tray.
2. In the HP Solution Center, click Settings.
Chapter 12
62 Solve a problem
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6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To find out what dpi the product will print based on the paper type
and print quality settings you selected, click Resolution.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The print settings were not set correctly.
Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Print quality troubleshooting
Use this section to solve these print quality problems:
• Photo printouts are hazy, blurry, or have inaccurate color
Photo printouts are hazy, blurry, or have inaccurate color
Solution: For best photo color quality, do not allow printouts to stack on top of
photos in the paper tray.
Chapter 12
64 Solve a problem
Solve a problem
If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions.
• Solution 1: Install the product software
• Solution 2: Check the connection from the product to your computer
Solution 1: Install the product software
Solution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the product software.
3. Follow the onscreen instructions and the setup instructions that came with the
product.
Cause: The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
Chapter 12
66 Solve a problem
Solve a problem
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause: The product was not properly connected to the computer.
Copy troubleshooting
Use this section to solve these copy problems:
• Resize to Fit is not working as expected
Resize to Fit is not working as expected
Try the following solutions.
• Solution 1: Scan, enlarge, and then print a copy
• Solution 2: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Resize to Fit can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Copy troubleshooting 67
Solve a problem
Door open
Solution: Close the print cartridge door.
Cause: The print cartridge door was open.
Firmware revision mismatch
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution: Try making fewer copies at a time.
Cause: The document you were copying exceeded the memory of the product.
Scanner failure
Solution: Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The product was busy or an unknown cause interrupted your scan.
Improper shutdown
Solution: Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. The
product can be damaged if it is turned off by turning off the switch on a power strip or
by using a wall switch.
Chapter 12
70 Solve a problem
Solve a problem
Missing HP Photosmart Software
Try the following solutions.
• Solution 1: Install the HP Photosmart Software
• Solution 2: Check the connection from the product to your computer
Solution 1: Install the HP Photosmart Software
Solution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the product software.
3. Follow the onscreen instructions and the setup instructions that came with the
product.
Cause: The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause: The product was not properly connected to the computer.
Errors 71
Solve a problem
File not found
Solution: Close some applications and try the task again.
Cause: There was not enough available memory on your computer to create a print
preview file.
Invalid file name
Solution: Make sure that you are not using any invalid symbols in the file name.
Cause: The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions.
• Solution 1: Reinsert the memory card in the product
• Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file system was corrupted.
Errors 73
Solve a problem
If more than one memory card is inserted, an error message will appear on the display.
Remove the additional memory card to resolve the problem.
Cause: Multiple memory cards were inserted in the product.
Card is inserted incorrectly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: The card was inserted backwards or upside down.
Card is damaged
Solution: Reformat your memory card in your camera or format your memory card
in a computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: You may have formatted the card on a Windows XP computer. By default,
Windows XP will format a memory card of 8 MB or less and 64 MB or more with the
FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12)
format and cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: The memory card was not fully inserted.
Paper messages
The following is a list of paper-related error messages:
• Paper upside down
• Paper orientation error
• Ink is drying
Chapter 12
76 Solve a problem
Solve a problem
Solution 3: Make sure the protective tape is removed from the print cartridges
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
Cause: Protective tape was covering the print cartridges.
If this did not solve the issue, try the next solution.
Solution 4: Check if print cartridges are fully inserted
Solution: Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause: The contacts on the print cartridge were not touching the contacts in the
print carriage.
If this did not solve the issue, try the next solution.
Errors 79
Solve a problem
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridge were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts.
Make sure you have the following materials available:
•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts
1. Turn on the product and open the print cartridge door.
The print carriage moves to the far right side of the product.
Errors 89
Solve a problem
If it appears that you are using the correct print cartridges, proceed to the next
solution.
For more information, see:
“Replace the cartridges” on page 48
Cause: The indicated print cartridges were not compatible with the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: The print cartridges were not intended for use in this product.
Print cartridge is not intended for use in this product
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print cartridge was not intended for use in this product.
Print cartridges in wrong slot
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Chapter 12
92 Solve a problem
Solve a problem
If the message does not indicate which cartridge is causing the problem, follow these
steps to determine which cartridge is the problem cartridge. After you determine which
cartridge is the problem cartridge, continue with the first solution.
To determine which print cartridge is having the problem
1. Make sure the product is on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product. For a
list of compatible print cartridges, see the printed documentation that came with the
product.
4. Remove the black print cartridge from the slot on the right.
Press down on the cartridge to release it, and then pull it toward you out of the slot.
1 Tri-color print cartridge
2 Black print cartridge
Errors 95
Solve a problem
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
Errors 97
Solve a problem
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts on the print cartridges that are
experiencing the problem.
Make sure you have the following materials available:
•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
Chapter 12
98 Solve a problem
Solve a problem
Produktspezifikationen
| Marke: | HP |
| Kategorie: | Drucker |
| Modell: | Photosmart C4780 |
Brauchst du Hilfe?
Wenn Sie Hilfe mit HP Photosmart C4780 benötigen, stellen Sie unten eine Frage und andere Benutzer werden Ihnen antworten
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