HP Officejet H611A Bedienungsanleitung
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OFFICEJET 6100
User Guide
HP Officejet 6100 ePrinter
User Guide
Copyright information
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 1/2012
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright
laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or
omissions contained herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all
instructions in the documentation that
comes with the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see Solve a problem.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Accessibility
The printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
individuals with visual impairments or
low vision through the use of your
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software have
simple text or icon labels that convey
the appropriate action.
Mobility
For users with mobility impairments,
the printer software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
ToggleKeys, FilterKeys, and
MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's website at www.hp.com/
accessibility.
For accessibility information for Mac
OS X, visit the Apple website at
www.apple.com/accessibility.
Contents
1 Get started
Accessibility................................................................................................................................6
Eco..............................................................................................................................................7
Manage Power......................................................................................................................7
Conserve Printing Supplies..................................................................................................8
Understand the printer parts.......................................................................................................8
Front view.............................................................................................................................8
Printing supplies area...........................................................................................................9
Control panel........................................................................................................................9
Back view............................................................................................................................10
Finding the printer model number.............................................................................................10
Select print media.....................................................................................................................10
Recommended papers for printing and copying.................................................................11
Recommended papers for photo printing...........................................................................12
Tips for selecting and using media.....................................................................................13
Load media...............................................................................................................................13
Load standard-size media..................................................................................................13
Load envelopes..................................................................................................................15
Load cards and photo paper...............................................................................................15
Load custom-size media.....................................................................................................16
Maintain the printer...................................................................................................................17
Clean the exterior ..............................................................................................................17
Update the printer.....................................................................................................................18
Turn the printer off....................................................................................................................18
2 Print
Print documents........................................................................................................................19
Print documents (Windows)................................................................................................19
Print documents (Mac OS X)..............................................................................................20
Print brochures.........................................................................................................................20
Print brochures (Windows).................................................................................................20
Print brochures (Mac OS X)................................................................................................21
Print on envelopes....................................................................................................................21
Print on envelopes (Windows)............................................................................................22
Print on envelopes (Mac OS X)..........................................................................................22
Print photos..............................................................................................................................22
Print photos on photo paper (Windows).............................................................................23
Print photos on photo paper (Mac OS X)...........................................................................23
Print on special and custom-size paper....................................................................................24
Print on special or custom-size paper (Mac OS X).............................................................24
Print borderless documents......................................................................................................25
Print borderless documents (Windows)..............................................................................26
Print borderless documents (Mac OS X)............................................................................26
1
3 HP ePrint
Set up HP ePrint.......................................................................................................................27
Set up HP ePrint using the HP printer software ................................................................27
Set up HP ePrint using the printer’s control panel..............................................................28
Set up HP ePrint using the embedded web server.............................................................28
Use HP ePrint...........................................................................................................................28
Print using HP ePrint..........................................................................................................29
Find the printer’s email address.........................................................................................29
Turn off HP ePrint...............................................................................................................29
Remove Web Services.............................................................................................................29
4 Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................30
Check the estimated ink levels.................................................................................................31
Print when one or more ink cartridges are depleted.................................................................31
Replace the ink cartridges........................................................................................................32
Store printing supplies..............................................................................................................33
Usage information collection....................................................................................................33
5 Solve a problem
HP support................................................................................................................................35
Obtain electronic support....................................................................................................36
HP support by phone..........................................................................................................36
Before you call..............................................................................................................37
Phone support period...................................................................................................37
Telephone support numbers.........................................................................................37
After the phone support period.....................................................................................39
General troubleshooting tips and resources.............................................................................39
Solve printer problems..............................................................................................................39
The printer shuts down unexpectedly.................................................................................40
Alignment fails....................................................................................................................40
The printer is not responding (nothing prints).....................................................................40
The printer prints slowly......................................................................................................41
The printer is making some unexpected noises.................................................................42
Blank or partial page printed...............................................................................................43
Something on the page is missing or incorrect...................................................................43
Placement of the text or graphics is wrong.........................................................................44
Print quality troubleshooting.....................................................................................................44
Solve paper-feed problems......................................................................................................49
Solve problems using HP ePrint and HP websites...................................................................50
Solve problems using HP ePrint.........................................................................................50
Solve problems using HP websites....................................................................................51
Solve wired (Ethernet) network problems.................................................................................51
General network troubleshooting........................................................................................51
2
Solve wireless problems...........................................................................................................52
Basic wireless troubleshooting...........................................................................................52
Advanced wireless troubleshooting....................................................................................53
Step 1: Make sure your computer is connected to your network..................................54
Step 2: Make sure that the printer is connected to your network.................................55
Step 3: Check to see if the firewall software is blocking communication......................56
Step 4: Make sure the printer is online and ready........................................................56
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)...................................................................................................57
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)..................................................................................................57
After resolving the problems...............................................................................................58
Configure your firewall software to work with the printer..........................................................58
Solve printer management problems........................................................................................59
Embedded web server cannot be opened..........................................................................59
Troubleshoot installation issues...............................................................................................60
Hardware installation suggestions......................................................................................60
HP software installation suggestions..................................................................................61
Solve network problems.....................................................................................................61
Understand the Printer Status Report......................................................................................63
Understand the network configuration page.............................................................................65
Printhead maintenance.............................................................................................................67
Clean the printhead............................................................................................................67
Align the printhead..............................................................................................................68
Clear jams.................................................................................................................................68
Clear paper jams................................................................................................................68
Avoid paper jams................................................................................................................70
Control panel lights reference...................................................................................................71
A Technical information
Warranty information................................................................................................................80
Hewlett-Packard limited warranty statement......................................................................81
Ink cartridge warranty information......................................................................................82
Printer specifications................................................................................................................83
Physical specifications........................................................................................................83
Product features and capacities.........................................................................................83
Processor and memory specifications................................................................................84
System requirements..........................................................................................................84
Network protocol specifications..........................................................................................84
Embedded web server specifications.................................................................................85
Media specifications...........................................................................................................85
Understand specifications for supported media...........................................................85
Set minimum margins...................................................................................................88
Print specifications..............................................................................................................88
HP ePrint and HP website specifications...........................................................................88
HP ePrint specifications................................................................................................89
HP website specifications.............................................................................................89
Environmental specifications..............................................................................................89
Electrical specifications.......................................................................................................89
Acoustic emission specifications........................................................................................90
Contents
3
Regulatory information.............................................................................................................91
Regulatory model number..................................................................................................91
FCC statement....................................................................................................................92
Notice to users in Korea.....................................................................................................92
VCCI (Class B) compliance statement for users in Japan..................................................92
Notice to users in Japan about the power cord..................................................................93
Noise emission statement for Germany.............................................................................93
Gloss of housing of peripheral devices for Germany..........................................................93
European Union Regulatory Notice....................................................................................93
Regulatory information for wireless products.....................................................................94
Exposure to radio frequency radiation..........................................................................94
Notice to users in Brazil................................................................................................94
Notice to users in Canada............................................................................................95
Notice to users in Taiwan.............................................................................................95
Environmental product stewardship program...........................................................................96
Paper use...........................................................................................................................96
Plastics...............................................................................................................................96
Material safety data sheets.................................................................................................96
Recycling program..............................................................................................................96
HP inkjet supplies recycling program.................................................................................96
Disposal of waste equipment by users in private households in the European Union.......97
Power consumption............................................................................................................98
Chemical Substances.........................................................................................................98
Battery information..............................................................................................................98
Battery disposal in Taiwan............................................................................................98
Attention California users.............................................................................................98
EU battery directive......................................................................................................99
RoHS notices (China only)...............................................................................................100
RoHS notices (Ukraine only)............................................................................................100
Third-party licenses................................................................................................................101
B HP supplies and accessories
Order printing supplies online.................................................................................................109
Supplies..................................................................................................................................109
Ink cartridges....................................................................................................................109
HP media..........................................................................................................................110
C Network setup
Change basic network settings...............................................................................................111
View and print network settings........................................................................................111
Turn the wireless radio on and off....................................................................................111
Change advanced network settings.......................................................................................111
Set link speed...................................................................................................................112
View IP settings................................................................................................................112
Change IP settings...........................................................................................................112
Reset network settings.....................................................................................................112
4
Set up the printer for wireless communication........................................................................113
Before you begin..............................................................................................................113
Set up the printer on your wireless network.....................................................................113
Set up the printer using the HP printer software (Recommended).............................114
Set up the printer using WiFi Protected Setup (WPS)................................................114
Set up the printer using the embedded web server (EWS)........................................114
Change the connection type.............................................................................................115
To change from an Ethernet connection to a wireless connection.............................115
To change from a USB connection to a wireless connection.....................................115
To change from a wireless connection to a USB or Ethernet connection .................115
Test the wireless connection............................................................................................115
Guidelines for ensuring wireless network security............................................................116
Overview of security settings......................................................................................116
Add hardware addresses to a wireless router (MAC filtering)....................................116
Other wireless security guidelines..............................................................................117
Guidelines for reducing interference on a wireless network.............................................117
Uninstall and reinstall the HP software...................................................................................117
D Printer management tools
Toolbox (Windows).................................................................................................................119
HP Utility (Mac OS X).............................................................................................................119
Embedded web server............................................................................................................119
About cookies...................................................................................................................119
To open the embedded web server..................................................................................120
Index............................................................................................................................................128
Contents
5
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
• Accessibility
• Eco
• Understand the printer parts
• Finding the printer model number
• Select print media
• Load media
• Maintain the printer
• Update the printer
• Turn the printer off
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features
might not be available. For more information, see System requirements.
Accessibility
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the printer is accessible for users with visual
impairments or low vision by using your operating system
's accessibility options and
features. The software also supports most assistive technology such as screen
readers, Braille readers, and voice-to-text applications. For users who are color blind,
colored buttons and tabs used in the HP software have simple text or icon labels that
convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed
through keyboard commands. The HP software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, a
nd MouseKeys. The printer
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product
accessibility, visit HP's website at www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/
accessibility.
6 Get started
Eco
Hewlett-Packard is committed to providing quality products in an environmentally
sound manner. Design for recycling has been incorporated into this product. For more
information, see Environmental product stewardship program.
HP is committed to helping customers reduce their environmental footprint. HP has
provided these features to help you focus on ways to assess and reduce the impact of
your printing choices.
For more information about HP's environmental initiatives, visit
www.hp.com/hpinfo/globalcitizenship/environment/
Manage Power
To conserve electricity, the printer comes with the following features:
• Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the
printer will enter Sleep mode after 5 minutes of inactivity. The time to Sleep mode
cannot be changed.
• Auto Power-Off
Auto Power-Off is automatically enabled by default when you turn on the printer.
When Auto Power-Off is enabled, the printer will automatically turn off after 8 hours
of inactivity to help reduce energy use. Auto Power-Off is automatically disabled
when the printer establishes a wireless or Ethernet (if supported) network
connection. You can change the Auto Power-Off setting from the printer software.
Once you change the setting, the printer will maintain the setting that you choose.
Auto Power-Off turns the printer off completely, so you must use the power button
to turn the printer back on.
Windows: Open Toolbox. (For more information, see Toolbox (Windows).) In the
Advanced Settings tab, click Change, and then select the preferred amount of
time.
Mac OS X: Open HP Utility. (For more information, see HP Utility (Mac OS X).) In
the Printer Settings section, click Power Management
, and then select the
preferred amount of time.
TIP: If you are printing through a wireless or Ethernet connection over a network,
Auto Power-Off should be disabled to ensure that print jobs do not get lost. Even
when Auto Power-Off is disabled, the printer will enter a Sleep mode after 5
minutes of inactivity to help reduce energy use.
NOTE: The printer’s Sleep Mode and Auto Power-Off features are temporarily not
available if one or more of the ink cartridges are missing. After the cartridge is
reinstalled, these features resume.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
Eco 7
Conserve Printing Supplies
To conserve printing supplies such as ink and paper, try the following:
• Change the print mode to a draft setting. Draft setting uses less ink.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of
the cartridges.
• Reduce paper usage by printing on both sides of the paper. You can first print just
the odd pages, flip the pages over, and then print just the even pages.
Understand the printer parts
This section contains the following topics:
• Front view
• Printing supplies area
• Control panel
• Back view
Front view
1
4
5
6
3
2
1 Ink cartridge access door
2 Input tray
3 Paper width adjusters
4Power button and light
5 Output tray
6 Output tray extension
Chapter 1
8 Get started
Printing supplies area
2
3
1
1 Ink cartridge access door
2 Ink cartridges
3 Printhead assembly
NOTE: Printing supplies should be kept in the printer to prevent possible print
quality issues or printhead damage. Avoid removing supplies for extended periods
of time. Do not turn off the printer when a cartridge is missing.
Control panel
For more information, see Control panel lights reference.
23
1
45
6
Understand the printer parts 9
1 Ink cartridge lights
2
Resume button and light
3Cancel button
4Wireless button and light
5HP ePrint button and light
6Power button and light
Back view
1
3
2
4
1 USB port
2 Ethernet network port
3 Power input
4 Rear access panel
Finding the printer model number
In addition to the model name that appears on the front of the printer, this printer has
a specific model number. You can use this number when obtaining support and to help
determine which supplies or accessories are available for your printer.
The model number is printed on a label located on the inside of the ink cartridge
access door, near the ink cartridges area.
Select print media
The printer is designed to work well with most types of office media. It is best to test
a variety of print media types before buying large quantities. Use HP media for
Chapter 1
10 Get started
optimum print quality. Visit the HP website at www.hp.com for more information about
HP media.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks and dry faster than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
This section contains the following topics:
• Recommended papers for printing and copying
• Recommended papers for photo printing
• Tips for selecting and using media
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Professional Paper
180gsm Paper
These papers are glossy-coated or matte-coated on both sides for
two-sided use. They are the perfect choice for producing
professional-quality marketing materials such as brochures and
mailers as well as business graphics for report covers, and calendars.
HP Premium
Presentation 120gsm
Paper
HP Professional
120gsm Paper
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are a
professional weight for an impressive look and feel.
HP Bright White Inkjet
Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no
showthrough, which makes it ideal for newsletters, reports, and flyers.
It features ColorLok Technology for less smearing, bolder blacks and
vivid colors.
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
documents that look and feel more substantial than documents
printed on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors.
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks and vivid
colors.
HP Office Recycled
Paper
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
smearing, bolder blacks and vivid colors.
Select print media 11
HP Premium Plus
Photo Paper
HP’s best photo paper is heavyweight for producing professional-
quality photos. Features an. instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or
Semi-glossy (satin matte). It is acid-free for longer lasting documents.
HP Advanced Photo
Paper
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy
or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo
Paper
Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11
inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
documents.
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products
& Services, and select Ink, toner & paper.
NOTE: At this time, some portions of the HP website are available in English only.
Recommended papers for photo printing
For the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. Depending on your country/region,
some of these papers might not be available.
Depending on your country/region, some of these papers might not be available.
HP Premium Plus
Photo Paper
HP’s best photo paper is heavyweight for producing professional
quality photos. Features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-
gloss (satin matte). It is acid-free for longer lasting documents.
HP Advanced Photo
Paper
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10
x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes –
glossy or soft gloss (satin matte). It is acid-free for longer lasting
documents.
HP Everyday Photo
Paper
Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11
inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting
documents.
Chapter 1
(continued)
12 Get started
HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink
cartridges and HP Advanced Photo Paper to save you time and take
the guesswork out of printing affordable, lab-quality photos with your
HP printer. Original HP inks and HP Advanced Photo Paper have
been designed to work together so your photos are long lasting and
vivid, print after print. Great for printing out an entire vacation’s worth
of photos or multiple prints to share.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products
& Services and select Ink, toner & paper.
NOTE: At this time, some portions of the HP website are available in English only.
Tips for selecting and using media
For the best results, observe the following guidelines.
• Always use media that conforms to the printer specifications. For more information,
see Media specifications.
• Load only one type of media at a time into a tray.
• When loading the trays, make sure the media is loaded correctly. For more
information, see Load media.
• Do not overload the tray. For more information, see Load media.
• To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
◦ Media that contains staples or clips
Load media
This section provides instructions for loading media into the printer and contains the
following topics:
• Load standard-size media
• Load envelopes
• Load cards and photo paper
• Load custom-size media
Load standard-size media
To load standard-size media
Use these instructions to load standard–size media.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
(continued)
Load media 13
3. If the media is too long, lift the latch on the front of the tray and lower the front of
the tray.
2
1
4. Insert the media print-side down along the right edge of the main tray. Make sure
the stack of media aligns with the right and back edges of the tray and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
5. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
6. Lower the output tray.
7. Pull out the tray extender.
Chapter 1
14 Get started
Load envelopes
To load envelopes
Use these instructions to load envelopes.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
3. Insert the envelopes print-side down and load according to the graphic. Make sure
the stack of envelopes does not exceed the line marking in the tray.
NOTE: Do not load paper envelopes while the printer is printing.
4. Slide the media guides in the tray to adjust them for the envelope size that you
have loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load cards and photo paper
To load cards and photo paper
Use these instructions to load cards and photo paper.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
Load media 15
3. If the media is too long, lift the latch on the front of the tray and lower the front of
the tray.
2
1
4. Insert the media print-side down along the right edge of the main tray. Make sure
the stack of media aligns with the right and back edges of the tray and does not
exceed the line marking in the tray. If the photo paper has a tab along one edge,
make sure the tab is pointing towards the front of the printer.
NOTE: Do not load cards or photo paper while the printer is printing.
5. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
6. Lower the output tray.
7. Pull out the tray extender.
Load custom-size media
To load cards and photo paper
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more
information, see Media specifications.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
Chapter 1
16 Get started
3. If the media is too long, lift the latch on the front of the tray and lower the front of
the tray.
2
1
4. Insert the media print-side down along the right of the main tray. Make sure the
stack of media aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray.
NOTE: Do not load media while the printer is printing.
5. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
6. Lower the output tray.
7. Pull out the tray extender.
Maintain the printer
This section provides instructions for keeping the printer in top working condition.
Perform this maintenance procedure as necessary.
• Clean the exterior
Clean the exterior
WARNING! Before cleaning the printer, turn off the power and unplug the power
cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case.
Keep fluids away from the interior of the printer, as well as from the printer control
panel.
Maintain the printer 17
Update the printer
HP is always working to improve the performance of its printers and bring you the
latest features. If the printer is connected to a network and Web Services has been
enabled, you can check for and install printer updates.
To update the printer, complete the following steps:
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click Product Update in the
Web Services
Settings section.
3. Click Check Now and follow the onscreen instructions.
TIP: To enable the printer to automatically check for updates, click the Web
Services tab, and then click Product Update. In the Auto Product Update
section, click On, and then click Apply.
Turn the printer off
Always turn off the printer by pressing (Power) button located on the printer. Wait
until the power light turns off before unplugging the power cord or turning off a power
strip.
CAUTION: If you incorrectly turn the printer off, the print carriage might not return
to the correct position causing printhead problems and print quality issues.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
Chapter 1
18 Get started
2 Print
Most print settings are automatically handled by the software application. Change the
settings manually only when you want to change print quality, print on specific types of
paper, or use special features. For more information, see Select print media.
Choose a print job to continue:
Print documents
Print brochures
Print on envelopes
Print photos
Print on special and custom-size paper
Print borderless documents
Print documents
Follow the instructions for your operating system.
• Print documents (Windows)
• Print documents (Mac OS X)
TIP: This printer includes HP ePrint, a free service from HP that allows you to print
documents on your HP ePrint-enabled printer anytime, from any location, and
without any additional software or printer drivers. For more information, see HP
ePrint.
Print documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
Print 19
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type,
paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced button, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.
Print documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File
menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the paper size from the Paper Size pop-up menu, and then click
OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the paper size from the Paper Size pop-up menu (if available).
6. Change the print settings for the option provided in the pop-up menus, as
appropriate for your project.
NOTE: If you do not see any options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Click Print to begin printing.
Print brochures
Follow the instructions for your operating system.
• Print brochures (Windows)
• Print brochures (Mac OS X)
TIP: This printer includes HP ePrint, a free service from HP that allows you to print
documents on your HP ePrint-enabled printer anytime, from any location, and
without any additional software or printer drivers. For more information, see HP
ePrint.
Print brochures (Windows)
NOTE: To set print settings for all print jobs, make the changes in the HP software
provided with the printer. For more information on the HP software, see Printer
management tools.
Chapter 2
20 Print
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type,
paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced button, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.
Print brochures (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File
menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the paper size from the Paper Size pop-up menu, and then click
OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the paper size from the Paper Size pop-up menu (if available).
6. Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate brochure paper type
• Quality: Normal or Best
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes
Avoid envelopes with the following characteristics:
• Very slick finish
• Self-stick adhesives, clasps, or windows
• Thick, irregular, or curled edges
• Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation
available with the software program you are using.
Print on envelopes 21
Follow the instructions for your operating system.
• Print on envelopes (Windows)
• Print on envelopes (Mac OS X)
Print on envelopes (Windows)
1. Load envelopes print-side down in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Layout tab, change the orientation to Landscape.
6. Click Paper/Quality, and then select the appropriate envelope type from the Paper
Size drop-down list.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click OK OK, and then click Print or to begin printing.
Print on envelopes (Mac OS X)
1. Load envelopes in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File
menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the appropriate envelope size from the Paper Size pop-up menu, and
then click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the appropriate envelope size in the Paper Size pop-up menu (if available).
6. Select the Orientation option.
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Select any other print settings that you want, and then click Print to begin printing.
Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which
could impair the quality of your printout. Photo paper should be flat before printing.
Chapter 2
22 Print
Follow the instructions for your operating system.
• Print photos on photo paper (Windows)
• Print photos on photo paper (Mac OS X)
TIP: This printer includes HP ePrint, a free service from HP that allows you to print
documents on your HP ePrint-enabled printer anytime, from any location, and
without any additional software or printer drivers. For more information, see HP
ePrint.
Print photos on photo paper (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Paper/Quality tab, select the appropriate photo paper type from the Media
drop-down menu.
6. AdvancedClick , and then select Best or Maximum DPI from the
Output Quality
drop-down menu.
7. To print the photo in black and white, click the Grayscale drop-down menu, and
then select one of the following options:
• High-Quality Grayscale: uses all the available colors to print your photo in
grayscale. This creates smooth and natural shades of gray.
• Black Ink Only: uses black ink to print your photo in grayscale. The gray
shading is created by varying patterns of black dots, which might result in a
grainy image.
8. Click OK OK, and then click Print or to begin printing.
Print photos on photo paper (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File
menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the paper size from the Paper Size pop-up menu, and then click
OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the appropriate paper size from the Paper Size pop-up menu (if available).
Print photos 23
6. Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate photo paper type
• Quality: Best or Maximum dpi
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. If necessary, change the photo and color options:
a. Click the disclosure triangle beside Color Options and select the appropriate
Photo Fix options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuse
s the image; moderately adjusts image
sharpness.
b. To print the photo in black and white, click Grayscale
from the Color
pop-up
menu, and then select one of the following options:
• High Quality: Uses all the available colors to
print your photo in grayscale.
This creates smooth and natural shades of gray.
•
Black Print Cartridge Only:
Uses black ink to print your photo in
grayscale. The gray shading is created
by varying patte
rns of black dots,
which might result in a grainy image.
8. Select any other print settings that you want, and then click Print to begin printing.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before
printing the document. If not, set the size in the printer driver. You might need to
reformat existing documents to print them correctly on custom-size paper.
Use only custom-size paper that is supported by the printer. For more information, see
Media specifications.
NOTE: Defining custom-size media sizes is only available in the HP printing
software in Mac OS X.
Follow the instructions for your operating system.
• Print on special or custom-size paper (Mac OS X)
Print on special or custom-size paper (Mac OS X)
NOTE: Before you can print on custom-size paper, you must set up the custom
size in the HP software provided with the printer. For instructions, see Set up
custom sizes (Mac OS X).
Chapter 2
24 Print
1. Load the appropriate paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File
menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the paper size from the Paper Size pop-up menu, and then click
OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the appropriate paper size from the Paper Size pop-up menu (if available).
6. Click Paper Handling from the pop-up menu.
7. Under Destination Paper Size, click Scale to fit paper size, and then select the
custom size.
8. Select any other print settings that you want, and then click Print to begin printing.
Set up custom sizes (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Page Setup, and then make
sure the printer you want to use is selected in the Format For pop-up menu.
- OR -
From the File menu in your software application, click Print
, and then make sure
the printer you want to use is selected.
3. Select Manage Custom Sizes in the Paper Size pop-up menu.
NOTE: If you do not see these options in the Print dialog, click the disclosure
triangle next to the Printer pop-up menu or click Show Details
.
4. Click the + on the left side of the screen, double-click Untitled, and type a name for
the new, custom size.
5. In the Width and Height
boxes, type the dimensions, and then set the margins, if
you want to customize them.
6. Click OK.
Print borderless documents
Borderless printing lets you print to the edges of certain photo media types and a range
of standard media sizes.
NOTE: You cannot print a borderless document if the paper type is set to Plain
paper.
NOTE: Before printing a borderless document, open the file in a software
application and assign the image size. Make sure the size corresponds to the
media size on which you are printing the image.
NOTE: Not all applications support borderless printing.
Print borderless documents 25
Follow the instructions for your operating system.
• Print borderless documents (Windows)
• Print borderless documents (Mac OS X)
Print borderless documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. AdvancedClick the Paper/Quality tab, and then click the button.
6. In the Borderless Printing option, click Print Borderless, and then click the OK
button.
7. In the Media drop-down list, select the appropriate paper type.
8. Click OK OK, and then click Print or to begin printing.
Print borderless documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a borderless paper size:
a. From the File
menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select an available borderless paper size from the Paper Size pop-up menu,
and then click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the paper size from the Paper Size pop-up menu (if available).
6. Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate paper type
• Quality: Best or Maximum dpi
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Make sure the Print Borderless check box is
selected.
8. If necessary, click the disclosure triangle beside Color Options and select the
appropriate Photo Fix options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuses
the image; moderately adjusts image sharpness.
9. Select any other print settings that you want, and then click Print to begin printing.
Chapter 2
26 Print
3 HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled
printer anytime, from any location. It’s as simple as sending an email to the email
address assigned to your printer when you enable Web Services on the printer. No
special drivers or software are needed. If you can send an email, you can print from
anywhere, using HP ePrint.
Once you have signed up for an account on ePrintCenter, you can sign in to view your
HP ePrint job status, manage your HP ePrint printer queue, control who can use your
printer’s HP ePrint email address to print, and get help for HP ePrint.
NOTE: To use HP ePrint, the printer must be connected to the Internet (either
using an Ethernet cable or wireless connection). You cannot use these web
features if the printer is connected using a USB cable.
This section contains the following topics:
• Set up HP ePrint
• Use HP ePrint
• Remove Web Services
Set up HP ePrint
To set up HP ePrint, complete the following steps.
NOTE: Before you set up HP ePrint, make sure you are connected to the Internet
using either a wired (Ethernet) or wireless connection.
Set up HP ePrint using the HP printer software
In addition to enabling key printer features, you can use the HP printer software that
came with your printer to set up HP ePrint. If you didn’t set up HP ePrint when you
installed the HP software on your computer, you can still use the software to set up HP
ePrint.
To set up HP ePrint, complete the following steps for your operating system:
Windows
1. From the computer desktop, click Start, select Programs or All Programs
, click
HP, click the folder for your printer, and then select the icon with your printer’s
name.
2. Double-click Web Connected Solutions, and then double-click ePrint Setup. The
printer’s embedded web server opens.
3. On the Web Services tab, click Setup in the Web Services Settings section.
4. Click Accept Terms of Use and Enable Web Services, and then click Next.
5. Click Yes to allow the printer to automatically check for and install product updates.
6. If your network uses proxy settings when connecting to the Internet, enter these
settings.
7. Follow the instructions on the Web Services information sheet to finish the setup.
HP ePrint 27
Mac OS X
▲ To set up and manage Web Services in Mac OS X, you can use the printer’s
embedded web server (EWS). For more information, see Set up HP ePrint using
the embedded web server.
Set up HP ePrint using the printer’s control panel
The printer’s control panel provides an easy way to set up and manage HP ePrint.
To set up HP ePrint, complete the following steps:
1. On the printer control panel, press the (HP ePrint) button. The printer prints the
HP ePrint Setup page.
2. Follow the instructions on the page to set up HP ePrint.
Set up HP ePrint using the embedded web server
You can use the printer’s embedded web server (EWS) to set up and manage HP
ePrint.
To set up HP ePrint, complete the following steps:
1. Open the EWS. For more information, see Embedded web server.
2. On the Web Services tab, click Setup in the Web Services Settings section.
3. Click Accept Terms of Use and Enable Web Services, and then click Next.
4. Click Yes to allow the printer to automatically check for and install product updates.
5. If your network uses proxy settings when connecting to the Internet, enter these
settings.
6. Follow the instructions on the Web Services information sheet to finish the setup.
Use HP ePrint
HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any
location.
To use HP ePrint, make sure to have the following:
• An Internet- and email-capable computer or mobile device
• An HP ePrint-capable printer on which Web Services has been enabled
TIP: For more information about managing and configuring HP ePrint settings and
to learn about the latest features, visit ePrintCenter (www.eprintcenter.com).
Chapter 3
28 HP ePrint
Print using HP ePrint
To print documents using HP ePrint, complete the following steps:
1. On your computer or mobile device, open your email application.
NOTE: For information about using the email application on your computer or
mobile device, see the documentation provided with the application.
2. Create a new email message, and then attach the file that you want to print. For a
list of files that can be printed using HP ePrint, as well as guidelines to follow when
using HP ePrint, see HP ePrint and HP website specifications
3. Enter the printer’s email address in the “To” line of the email message, and then
select the option to send the email message.
NOTE: Make sure that the printer’s email address is the only address listed in
the “To” line of the email message. If other email addresses are listed in the
“To” line, the attachments you are sending might not print.
Find the printer’s email address
To obtain the printer’s email address, press the (HP ePrint) button on the printer
control panel.
The printer prints an information page that contains the printer’s email address.
Turn off HP ePrint
To turn off HP ePrint, complete the following steps:
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click ePrint in the
Web Services Settings
section.
3. Click Turn Off ePrint.
NOTE: To remove all Web Services, see Remove Web Services.
Remove Web Services
To remove Web Services, complete the following steps:
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click Remove Web Services in the Web
Services Settings section.
3. Click Remove Web Services.
Remove Web Services 29
4 Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
TIP: If you have problems printing documents, see Print quality troubleshooting.
This section contains the following topics:
• Information on ink cartridges and the printhead
• Check the estimated ink levels
• Print when one or more ink cartridges are depleted
• Replace the ink cartridges
• Store printing supplies
• Usage information collection
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
• CAUTION: While ink cartridges are not damaged when left outside of the
printer, the printhead does need to have all cartridges installed at all times after
the printer is set up and in use. Leaving one or more cartridge slots empty for
an extended period may lead to print quality problems and possibly damage the
printhead. If you have recently left a cartridge out of the printer for an extended
period, or if you have had a recent paper jam, and have noticed poor print
quality, clean the printhead. For more information, see Clean the printhead.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Be sure to turn off the printer properly. For more information, see Turn the printer
off.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
•Always turn off the printer by pressing (Power) button. Wait until the Power light
turns off before unplugging the power cord or turning off a power strip. If you
improperly turn off the printer, the print carriage might not return to the correct
position, and that can cause problems with the printhead and print quality issues.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of
the cartridges.
30 Work with ink cartridges
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the
printer or other damage from occurring to the printer:
◦Make sure you turn off the printer by pressing (Power) button. Wait until all
sounds of internal motion stop before unplugging the printer. For more
information, see Turn the printer off.
◦ Make sure you leave the ink cartridges installed.
◦ Place the printer sitting flat in the box during packing. During transportation, the
printer should be stored in the same position (sitting flat) and should not be
placed on its side, back, front, or inverted.
Related topics
• Check the estimated ink levels
• Clean the printhead
Check the estimated ink levels
You can check the estimated ink levels from the printer software. For information about
using these tools, see Printer management tools. You can also print the Printer Status
page to view this information (see Understand the Printer Status Report).
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not have to replace the
cartridges until you are prompted.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge
that has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the printer and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see www.hp.com/go/inkusage.
Print when one or more ink cartridges are depleted
The printer can still operate when the black ink cartridge or one or more color ink
cartridges are depleted, but it will print more slowly. Also, the quality of printed
documents might be affected.
The printer will not be able to print when both the black cartridge and a color cartridge
are depleted.
• If the black cartridge is depleted, any black color in printed documents is created
using a combination of the remaining colors. As a result, blacks might not appear to
be as dark.
• If a color cartridge is depleted, the printer will print in grayscale using the black
cartridge.
Print when one or more ink cartridges are depleted 31
When possible, replace any depleted ink cartridges. For information about how to
install new ink cartridges, see Replace the ink cartridges.
CAUTION: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the printer
is set up and in use. Leaving one or more cartridge slots empty for an extended
period may lead to print quality problems and possibly damage the printhead. If you
have recently left a cartridge out of the printer for an extended period, or if you have
had a recent paper jam, and have noticed poor print quality, clean the printhead.
For more information, see Clean the printhead.
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see HP supplies
and accessories.
NOTE: At this time, some portions of the HP website are available in English only.
NOTE: Not all cartridges are available in all countries/regions.
CAUTION: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the printer
is set up and in use. Leaving one or more cartridge slots empty for an extended
period may lead to print quality problems and possibly damage the printhead. If you
have recently left a cartridge out of the printer for an extended period, or if you have
had a recent paper jam, and have noticed poor print quality, clean the printhead.
For more information, see Clean the printhead.
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1. Make sure the printer is turned on.
2. Open the ink cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the front of the ink cartridge to release it, and then remove it from the slot.
Chapter 4
32 Work with ink cartridges
4. Remove the new ink cartridge from its packaging.
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until
it is securely installed in the slot.
Make sure that you insert the ink cartridge into the slot that has the same colored
letter as the color you are installing.
6. Repeat steps 3 through 5 for each ink cartridge you are replacing.
7. Close the ink cartridge access door.
Related topics
HP supplies and accessories
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more
information, see Turn the printer off.
Usage information collection
The HP cartridges used with this product contain a memory chip that assists in the
operation of the product.
In addition, this memory chip collects a limited set of information about the usage of the
product, which might include the following: the date when the cartridge was first
installed, the date when the cartridge was last used, the number of pages printed using
Usage information collection 33
the cartridge, the page coverage, the printing modes used, any printing errors that
might have occurred, and the product model. This information helps HP design future
products to meet our customers' printing needs.
The data collected from the cartridge memory chip does not contain information that
can be used to identify a customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HP's free
return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory
chips from this sampling are read and studied in order to improve future HP products.
HP partners who assist in recycling this cartridge might have
access to this data, as
well.
Any third party possessing the cartridge might have access to the anonymous
information on the memory chip. If you prefer to not allow access to this information,
you can render the chip inoperable. However, after you render the memory chip
inoperable, the cartridge cannot be used in an HP product.
If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chip's ability to collect the product's
usage information:
To turn off usage information collection
▲
On the product control panel, press and hold (Resume) button and
(Wireless) button until the ink cartridge lights blink, approximately five seconds,
and then release the buttons.
NOTE: If you turn off the memory chip's ability to collect the product's usage
information, you can still continue to use the cartridge in the HP product.
Chapter 4
34 Work with ink cartridges
5 Solve a problem
The information in General troubleshooting tips and resources suggests solutions to
common problems. If your printer is not operating correctly and those suggestions did
not solve your problem, try using one of the following support services to obtain
assistance.
This section contains the following topics:
• HP support
• General troubleshooting tips and resources
• Solve printer problems
• Print quality troubleshooting
• Solve paper-feed problems
• Solve problems using HP ePrint and HP websites
• Solve wired (Ethernet) network problems
• Solve wireless problems
• Configure your firewall software to work with the printer
• Solve printer management problems
• Troubleshoot installation issues
• Understand the Printer Status Report
• Understand the network configuration page
• Printhead maintenance
• Clear jams
• Control panel lights reference
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support website at www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems. HP online support is available to all HP customers. It is the fastest
source for up-to-date printer information and expert assistance and includes the
following features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the printer
For more information, see Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see HP support by phone.
Solve a problem 35
Obtain electronic support
To find support and warranty information, go to the HP website at www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems. If prompted, select your country/region, and then click
Contact HP for information about calling for technical support.
This website also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an email message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more
information, see Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information,
see www.hp.com/go/customercare. This website provides information and utilities that
can help you correct many common printer problems.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following website: https://launchpad.net/hplip. Click the Ask
a question button to begin the support process.
The HPLIP website does not provide support for Windows or Mac OS X. If you are
using these operating systems, see www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
• Before you call
• Phone support period
• Telephone support numbers
• After the phone support period
Chapter 5
36 Solve a problem
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
• Model number (for more information, see Finding the printer model number)
• Serial number (located on the back or bottom of the printer)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
HP support 37
For the most current list of telephone support numbers, see www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems.
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Chapter 5
38 Solve a problem
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support website: www.hp.com/go/customercare.
This website provides information and utilities that can help you correct many common
printer problems. Contact your HP dealer or call the support phone number for your
country/region to learn more about support options.
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the
HP software, you can install it using the HP software CD included with the printer,
or download the HP software from the HP support website, www.hp.com/go/
customercare. This website provides information and utilities that can help you
correct many common printer problems.
Check or do the following before you begin troubleshooting:
• Try turning the printer off and then on again.
• For a paper jam, see Clear jams.
• For paper-feed problems, such as the paper skew and paper pick, see Solve
paper-feed problems.
• Power light is on and not blinking. When the printer is turned on for the first time, it
takes approximately 9 minutes to initialize it after the ink cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the printer.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see Electrical
specifications.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or
Print
& Scan section of the System Preferences. See your computer's documentation
for more information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Solve printer problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
• The printer shuts down unexpectedly
• Alignment fails
Solve printer problems 39
• The printer is not responding (nothing prints)
• The printer prints slowly
• The printer is making some unexpected noises
• Blank or partial page printed
• Something on the page is missing or incorrect
• Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see Electrical specifications.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align the
printer, the alignment fails.
If the alignment process fails repeatedly, you may need to clean the printhead, or you
might have a defective sensor. To clean the printhead, see Clean the printhead.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/go/customercare. This website provides information and utilities that can
help you correct many common printer problems. If prompted, select your country/
region, and then click Contact HP for information on calling for technical support.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the printer setup
For more information, see General troubleshooting tips and resources.
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your
computer screen; otherwise, the HP software provided with the printer might not be
installed correctly. To resolve this, uninstall the HP software completely, and then
reinstall the HP software. For more information, see Uninstall and reinstall the HP
software.
Chapter 5
40 Solve a problem
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the printer is connected to a network, check the following:
◦ Check the Link light on the back of the printer.
◦ Make sure you are not using a phone cord to connect the printer.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the printer. If there is a problem communicating with the printer, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
The printer prints slowly
Try the following solutions if the printer is printing very slowly.
• Solution 1: Use a lower print quality setting
• Solution 2: Check the ink levels
• Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the
best quality but are slower than Normal or Draft. Draft
provides the fastest print
speed.
Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until prompted to do so.
The printer can operate with one or more depleted cartridges. However, printing
with depleted cartridges slows the printer and affects the quality of printed
documents. If the black ca blacks are not as dark. If a colorrtridge is depleted,
cartridge is depleted, output is in grayscale. When possible, replace the depleted
cartridge. Do not remove the depleted cartridge until you have a new ink cartridge
Solve printer problems 41
available to replace. For information about how to install new cartridges, see
Replace the ink cartridges.
CAUTION: While ink cartridges are not damaged when left outside of the
printer, the printhead does need to have all cartridges installed at all times after
the printer is set up and in use. Leaving one or more cartridge slots empty for
an extended period may lead to print quality problems and possibly damage the
printhead. If you have recently left a cartridge out of the printer for an extended
period, or if you have had a recent paper jam, and have noticed poor print
quality, clean the printhead. For more information, see Clean the printhead.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause
the printhead to overheat. When the printhead overheats, the printer slows down to
allow it to cool.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/go/customercare. This website provides information and
utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printer.
The printer is making some unexpected noises
You might hear some unexpected noises made by the printer. These are the servicing
sounds when the printer performs automatic servicing functions to maintain the health
of the printheads.
NOTE: To prevent any potential damage to your printer:
Do not turn off the printer while the printer is performing any servicing. If you are
turning off the printer, wait for the printer to come to a complete stop before turning
off using the (Power) button. For more information, see Turn the printer off.
Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the
printer will perform extra servicing to protect the printheads.
Chapter 5
42 Solve a problem
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Clean the
printhead. The printhead may need to be cleaned if the printer was turned off
incorrectly.
NOTE: Incorrectly turning off the printer can cause print quality problems like
blank or partial pages. Printhead cleaning can solve these problems, but turning off
the printer correctly can prevent them in the first place. Always turn the printer off
by pressing (Power) button on the printer. Wait until the Power light goes out
before unplugging the power cord or turning off a power strip.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media
loaded in the tray.
More than one page is being picked
For more information, see Solve paper-feed problems.
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any
maintenance tools to improve the print quality of your printouts.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more information, see Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Check the paper size
Make sure the selected paper size matches the actual loaded paper size.
Solve printer problems 43
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the tray is not overloaded. For more information, see Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using.
• Make sure the media size selected in the printer driver matches the size of media
loaded in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your printer. For more
information, see Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see Print.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings correctly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Print quality troubleshooting
Try the solutions in this section to resolve print quality problems in your printout.
• Solution 1: Make sure you are using genuine HP ink cartridges
• Solution 2: Check the ink levels
• Solution 3: Check the paper loaded in the input tray
• Solution 4: Check the paper type
• Solution 5: Check the print settings
• Solution 6: Print and evaluate a print quality report
• Solution 7: Contact HP support
Chapter 5
44 Solve a problem
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink
cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
Printer service or repairs required as a result of using a non-HP supply are not
covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until prompted to do so.
NOTE: The printer can operate with one or more depleted cartridges.
However, printing with depleted cartridges slows the printer and affects the
quality of printed documents. If the black cartridge is depleted, blacks are not as
dark. If a color cartridge is depleted, output is in grayscale. When possible,
replace the depleted cartridge. Do not remove the depleted cartridge until you
have a new ink cartridge available to replace. For information about how to
install new cartridges, see Replace the ink cartridges.
CAUTION: While ink cartridges are not damaged when left outside of the
printer, the printhead does need to have all cartridges installed at all times after
the printer is set up and in use. Leaving one or more cartridge slots empty for
an extended period may lead to print quality problems and possibly damage the
printhead. If you have recently left a cartridge out of the printer for an extended
period, or if you have had a recent paper jam, and have noticed poor print
quality, clean the printhead. For more information, see Clean the printhead.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 45
Solution 3: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or
too thick.
• Load paper with the print side facing down. For example, if you are loading
glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing
envelope.
For more information, see:
Load media
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type with
ColorLok technology that is appropriate for the printer. All papers with the ColorLok
logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and dry faster than
ordinary plain papers.
Always make sure the paper you are printing on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges is not necessary.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Chapter 5
46 Solve a problem
Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to pr
int in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone,
are set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper
loaded in the printer.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they
do when printed on paper. In this case, there is nothing wrong with the printer,
print settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Select print media
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Print and evaluate a print quality report
Solution:
To print a print quality report
•Control panel: Press and hold the (Power) button, press the (Cancel)
button seven times, press the (Resume) button two times, and then release
the (Power) button.
• Embedded web server: Click the Tools tab, click
Print Quality Toolbox
under Utilities, and then click the Print Quality Report
button.
• HP Utility (Mac OS X): In the Information And Support section, click Print
Quality Diagnostics, and then click Print.
Print quality troubleshooting 47
If defects are seen on the Print Quality Diagnostic report, follow the steps below:
1. If the lines in Test Pattern 1 are not straight and connected, align the printer.
For more information, see Align the printhead.
2. If you see white lines in any of the color blocks in Test Pattern 2, clean the
printhead. For more information, see Clean the printhead.
3. If you see white or dark lines where the arrows are pointing in Test Pattern 3,
align the printer. For more information, see Align the printhead.
Cause: Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself. If you are unhappy with
the quality of your
Chapter 5
48 Solve a problem
prints, a Print Quality Diagnostic page can help you determine if
the printing system
is working correctly.
Solution 7: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
TIP: You can visit the HP online support website at www.hp.com/go/
customercare for information and utilities that can help you correct many
common printer problems.
Cause: There was a problem with the printhead.
Solve paper-feed problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. For more
information, see Media specifications.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
Media is not coming out correctly
• Make sure the output tray extender is fully extended; otherwise, printed pages may
fall off the printer.
Solve paper-feed problems 49
• Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the printer and reload the media correctly, making sure that
the paper guides are aligned correctly.
• Load media into the printer only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Solve problems using HP ePrint and HP websites
This section provides solutions to common problems using HP ePrint and HP websites.
• Solve problems using HP ePrint
• Solve problems using HP websites
Solve problems using HP ePrint
If you are having problems using HP ePrint, check the following:
• Make sure the printer is connected to the Internet using an Ethernet or wireless
connection.
NOTE: You cannot use these web features if the printer is connected using
a USB cable.
• Make sure the latest product updates have been installed on the printer. For more
information, see Update the printer.
• Make sure HP ePrint is enabled on the printer. For more information, see Set up
HP ePrint using the printer’s control panel.
• Make sure the network hub, switch, or router is turned on and working correctly.
• If you are connecting the printer using an Ethernet cable, make sure you are not
connecting the printer using a phone cord or a crossover cable to connect the
printer to the network and that the Ethernet cable is securely connected to the
printer. For more information, see Solve wired (Ethernet) network problems.
• If you are connecting the printer using a wireless connection, make sure the
wireless network is functioning properly. For more information, see Solve wireless
problems.
Chapter 5
50 Solve a problem
• If you are using HP ePrint, check the following:
◦ Make sure the printer’s email address is correct.
◦ Make sure that the printer’s email address is the only address listed in the “To”
line of the email message. If other email addresses are listed in the “To” line,
the attachments you are sending might not print.
◦ Make sure you are sending documents that meet the HP ePrint requirements.
For more information, see HP ePrint specifications.
• If your network uses proxy settings when connecting to the Internet, make sure the
proxy settings you are entering are valid:
◦ Check the settings being used by the Web browser you are using (such as
Internet Explorer, Firefox, or Safari).
◦ Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update
these settings in either the printer’s control panel. If these settings are not
updated, you will not be able to use HP ePrint.
For more information, see Set up HP ePrint using the printer’s control panel.
TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter
(www.eprintcenter.com).
Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
• Make sure the computer that you are using is connected to the Internet.
• Make sure the web browser meets the minimum system requirements. For more
information, see HP website specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation provided with your
web browser.
Solve wired (Ethernet) network problems
If you are unable to connect the printer to your wired (Ethernet) network, perform one
or more of the following tasks.
NOTE: After correcting any of the following, run the installation program again.
• General network troubleshooting
General network troubleshooting
If you are unable to install the HP software provided with the printer, verify that:
• All cable connections to the computer and the printer are secure.
• The network is operational and the network hub, switch, or router is turned on.
• All applications, including virus protection programs, spyware protection programs,
and firewalls, are closed or disabled for computers running Windows.
• The printer is installed on the same subnet as the computers that use the printer.
Solve wired (Ethernet) network problems 51
If the installation program cannot discover the printer, print the network configuration
page, and enter the IP address manually in the installation program. For more
information, see Understand the network configuration page or download the HP Home
Network Diagnostic Utility at http://h10025.www1.hp.com/ewfrf/wc/document?
docname=c02248128&cc=us&dlc=en&lc=en&jumpid=reg_R1002_
USEN.
Though it is not recommended that you assign the printer with a static IP address, you
might resolve some installation problems (such as a conflict with a personal firewall) by
doing so.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Solve wireless problems
This section provides information about solving problems you might encounter when
connecting the printer to your wireless network.
Follow these suggestions in order, starting with those listed in the “Basic wireless
troubleshooting” section. If you still encounter problems, follow the suggestions
provided in the “Advanced wireless troubleshooting” section.
• Basic wireless troubleshooting
• Advanced wireless troubleshooting
• After resolving the problems
TIP: For more information about troubleshooting wireless problems, visit
www.hp.com/go/wirelessprinting.
TIP: If you are using a computer running Windows, HP provides a tool called HP
Home Network Diagnostic Utility that can help retrieve this information for some
systems. To use this tool, visit the HP Wireless Printing Center www.hp.com/go/
wirelessprinting, and then click Network Diagnostic Utility in the Quick Links
section. (At this time, this tool might not be available in all languages.)
NOTE: After you resolve the problem, follow the instructions in After resolving the
problems.
Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the printer's wireless button is not lit, the wireless capabilities
might not have been turned on. Press the (Wireless) button to turn on the printer's
wireless capabilities.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printer's wireless capabilities.
Chapter 5
52 Solve a problem
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and
your computer. Sometimes, turning off the power and then turning it back on recovers
from a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, press and hold the (Resume) button, and then press the
(Wireless) button. If a problem is detected, the printed test report includes
recommendations that might help solve the problem.
TIP: If the Wireless Network Test indicates the signal is weak, try moving the
printer closer to the wireless router.
Advanced wireless troubleshooting
If you have tried the suggestions provided in Basic wireless troubleshooting and are
still unable to connect to your printer to the wireless network, try the following
suggestions in the order presented:
• Step 1: Make sure your computer is connected to your network
• Step 2: Make sure that the printer is connected to your network
• Step 3: Check to see if the firewall software is blocking communication
• Step 4: Make sure the printer is online and ready
• Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)
• Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)
Solve wireless problems 53
Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your network—either your wired (Ethernet)
network or your wireless network. If the computer is not connected to the network, you
cannot use the printer over the network.
To check a wired (Ethernet) connection
▲ Many computers have indicator lights beside the port where the Ethernet cable
from the router connects to your computer. Usually there are two indicator lights,
one that is on and another that blinks. If your computer has indicator lights, check
to see if the indicator lights are on. If the lights are not on, try reconnecting the
Ethernet cable to the computer and the router. If you still do not see lights, there
might be a problem with the router, the Ethernet cable, or your computer.
NOTE: Macintosh computers do not have indicator lights. To check the
Ethernet connection on a Macintosh computer, click System Preferences in
the Dock, and then click Network. If the Ethernet connection is working
correctly, Built-in Ethernet appears in the list of connections, along with the IP
address and other status information. If Built-in Ethernet does not appear in
the list, there might be a problem with the router, the Ethernet cable, or your
computer. For more information, click the Help button in the window.
To check a wireless connection
1. Make sure that your computer's wireless has been turned on. (For more
information, see the documentation that came with your computer.)
2. If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. Click Start, click Control Panel, point to Network Connections, and then click
View Network Status and Tasks.
- or -
Click Start, select Settings, click Control Panel, double-click Network
Connections, click the View menu, and then select Details.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of
your computer should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should
change to Connected.
Chapter 5
54 Solve a problem
Mac OS X
▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE: For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the
list of connections. For more information, click the Help button in the
window.
If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware
issue with either your router or computer.
TIP: If you are able to access the Internet and are using a computer running
Windows, you can also access the HP Network Assistant for help in setting up a
network. To use this tool, visit www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN. (This website is only available in English.)
Step 2: Make sure that the printer is connected to your network
If your printer is not connected to the same network as your computer, you cannot use
the printer over the network. Follow the steps described in this section to find out if your
printer is actively connected to the correct network.
NOTE: If your wireless router or Apple AirPort Base Station is using a hidden
SSID, your printer cannot automatically detect the network.
A: Make sure the printer is on the network
1. If the printer supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the printer. If
an Ethernet cable is plugged into the back, then wireless connectivity is disabled.
2. If the printer is connected to a wireless network, print the printer's Wireless
Configuration page. For more information, see Understand the network
configuration page.
3. After the page has been printed, check the Network Status and URL:
Network Status •If the Network Status is Ready, the
printer is actively connected to
a network.
•If the Network Status is Offline, the
printer is not connected to a network.
Run the Wireless Network Test (using
the instructions at the beginning of this
section) and follow any
recommendations.
URL The URL shown here is the network address
assigned to the printer by your router. You
need this to connect to the embedded web
server.
Solve wireless problems 55
For information about connecting the printer to a wireless network, see Set up the
printer for wireless communication.
B: Check to see if you can access the EWS
▲ After you establish that the computer and the printer both have active connections
to a network, you can verify if they are on the same network by accessing the
printer's EWS. For more information, see Embedded web server.
To access the EWS
a. On your computer, open the EWS. For more information, see Embedded web
server.
NOTE: If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
b. If you can open the EWS, try using the printer over the network (such as to
print) to see if your network setup was successful.
If you cannot open the EWS or are still having problems using the printer over
the network, continue to the next section regarding firewalls.
Step 3: Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and printer have active
connections to the same network, the firewall security software might be blocking
communication. Temporarily turn off any firewall security software running on your
computer and then try to access the EWS again. If you can access the EWS, try using
the printer (for printing).
If you are able to open the EWS and use your printer with the firewall turned off, you
need to reconfigure your firewall settings to allow the computer and printer to
communicate with each other over the network. For more information, see Configure
your firewall software to work with the printer.
If you are able to open the EWS, but are still unable to use the printer even with the
firewall turned off, try setting the firewall software to recognize the printer.
Step 4: Make sure the printer is online and ready
If you have the HP software installed, you can check the printer’s status from your
computer to see if the printer is paused or offline, preventing you from using it.
To check the printer’s status, complete the following steps:
Windows
1. Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. If the printers on your computer are not being displayed in Details view, click the
View menu, and then click Details.
Chapter 5
56 Solve a problem
3. Do one of the following, depending on the printer status:
a. If the printer is Offline, right-click the printer, and click Use Printer Online.
b. If the printer is Paused, right-click the printer, and click Resume Printing.
4. Try using the printer over the network.
Mac OS X
1. Click System Preferences in the Dock, and then click Print & Fax or Print &
Scan.
2. Select the printer, and then click Open Print Queue
.
3. If the print job is on hold, click Resume.
4. If the printer is paused, click Resume Printer.
If you can use the printer after performing the steps above but find that the symptoms
persist as you continue to use the printer, your firewall might be interfering.
If you still cannot use the printer over the network, continue to the next section for
additional troubleshooting help.
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)
If you install the HP software again, the installer might create a second version of the
printer driver in your Printers or Printers and Faxes or Devices and Printers folder. If
you have difficulties printing or connecting to the printer, make sure the correct version
of the printer driver is set as the default.
1. Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Determine if the version of the printer driver in the Printers or
Printers and Faxes
or Devices and Printers folder is connected wirelessly:
a. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
b. On the Ports tab, look for a port in the list with a checkmark. The version of the
printer driver that is connected wirelessly has Standard TCP/IP Port as the
Port description, next to the checkmark.
3. Right-click the printer icon for the version of the printer driver that is connected
wirelessly, and select Set as Default Printer.
NOTE: If there is more than one icon in the folder for the printer, right-click the
printer icon for the version of the printer driver that is connected wirelessly, and
select Set as Default Printer.
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)
A Virtual Private Network (VPN) is a computer network that uses the Internet to provide
a remote, secure connection to an organization’s network. However, most VPN
services do not allow you to access local devices (like your printer) on your local
network while your computer is connected to the VPN.
Solve wireless problems 57
To connect to the printer, disconnect from the VPN.
TIP: To use the printer while connected to the VPN, you can connect the printer to
your computer with a USB cable. The printer uses its USB and network
connections at the same time.
For more information, contact your network administrator or the person who set up the
wireless network.
After resolving the problems
After you resolve any problems and have successfully connected the printer to your
wireless network, complete the following steps for your operating system:
Windows
1. On the computer desktop, click Start, select Programs or All Programs, click HP,
select your printer name, and then click Printer Setup & Software.
2. Click Connect a new printer, and then select the type of connection you want to
use.
Mac OS X
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. Click the Applications icon on the HP Utility toolbar, double-click HP Setup
Assistant, and then follow the onscreen instructions.
Configure your firewall software to work with the printer
A personal firewall, which is security software running on your computer, can block
network communication between your printer and your computer.
If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue or printer goes offline
• Unable to see printer status on your computer
The firewall might be preventing your printer from notifying computers on your network
where it can be found.
If you are using the HP software on a computer running Windows and cannot find the
printer during installation (and you know the printer is on the network)—or if you have
already successfully installed HP software and experience problems—check the
following:
• If you have just installed the HP software, try turning off your computer and the
printer, and then turning them both on again.
• Keep your security software up to date. Many security software vendors provide
updates that correct known issues and provide the latest defenses against new
security threats.
• If your firewall has "High," "Medium," or "Low" security settings, use the "Medium"
setting when your computer is connected to your network.
• If you have changed any firewall settings from default, try going back to the default
setting.
Chapter 5
58 Solve a problem
• If your firewall has a setting called "trusted zone," use this setting when your
computer is connected to your network.
• If your firewall has a setting to "not show alert messages," you should disable this.
When installing the HP software and using the HP printer you may see alert
messages from your firewall software that provide options to "allow," "permit" or
"unblock." You should allow any HP software that causes an alert. Also, if the alert
has a "remember this action" or "create a rule for this" selection, select it. This is
how the firewall learns what can be trusted on your network.
• Do not have more than one firewall enabled at the same time on your computer. An
example would be having both the Windows firewall provided by the operating
system and a third party firewall enabled at the same time. Having more than one
firewall enabled at the same time will not make you computer any safer and may
cause problems.
For more information about using your printer with personal firewall software, visit
www.hp.com/go/wirelessprinting, and then click Firewall Help in the
Need Help
Troubleshooting? section.
NOTE: At this time, some portions of this site are not available in all languages.
Solve printer management problems
This section provides solutions to common problems that involve managing the printer.
This section contains the following topic:
• Embedded web server cannot be opened
NOTE: To use the embedded EWS, the printer must be connected to a network
using either an Ethernet or a wireless connection. You cannot use the embedded
web server if the printer is connected to a computer with a USB cable.
Embedded web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a crossover cable to connect the
printer to the network.
• Make sure the network cable is securely connected to the printer.
• Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
Make sure the computer that you are using is connected to the network.
NOTE: To use the EWS, the printer must be connected to a network using either
an Ethernet or a wireless connection. You cannot use the embedded web server if
the printer is connected to a computer with a USB cable.
Solve printer management problems 59
Check your web browser
• Make sure the web browser meets the minimum system requirements. For more
information, see Embedded web server specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation available with your
web browser.
• Make sure JavaScript and cookies are enabled in your web browser. For more
information, see the documentation available with your web browser.
Check the printer IP address
• To check the IP address of the printer, obtain the IP address by printing a network
configuration page. Press and hold the (Resume) button, and then press the
(Wireless) button to print the network configuration page.
• Ping the printer using the IP address from the command prompt (Windows) or from
Network Utility (Mac OS X). (Network Utility is located in the Utilities
folder in the
Applications folder at the top level of the hard disk.)
For example, if the IP address is 123.123.123.123, type the following at the
command prompt (Windows):
C:\Ping 123.123.123.123
Or
In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the
box, and then click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Troubleshoot installation issues
If the following topics do not help, see HP support for information about HP support.
• Hardware installation suggestions
• HP software installation suggestions
• Solve network problems
Hardware installation suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside and
inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be
on.
Chapter 5
60 Solve a problem
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the printer and to
a working power outlet.
Check the ink cartridges
Make sure that all of the ink cartridges are firmly installed and aligned in their correct,
color-coded slot. A correctly installed ink cartridge should not move when pulled
slightly. The printer cannot work if all the ink cartridges are not installed.
HP software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In Windows Device Manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to
perform a complete uninstallation of the printer driver. Restart your computer, and
reinstall the printer driver.
Verify installation preliminaries
• Make sure to use the installation CD that contains the correct HP software for your
operating system.
• Before installing HP software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect
the installation CD for damage. You can download the printer driver from the HP
website www.hp.com/go/customercare. This website provides information and
utilities that can help you correct many common printer problems.
NOTE: After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
• If you are unable to install the HP software, verify that:
◦ All cable connections to the computer and the printer are secure.
◦ The network is operational and the network hub, switch, or router, is turned on.
◦ All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Windows.
Troubleshoot installation issues 61
1. Product Information: Shows printer information (such as the printer name, model
number, serial number, and firmware version number), and the number of pages
printed from the trays and accessories.
2. Print Usage Information: Shows summary information about pages printed from
the printer.
3. Ink Delivery System Information: Shows the estimated ink levels (represented in
graphical form as gauges) and the part numbers and Warranty expiration dates of
the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
4. Additional Assistance: Shows where to find more help for using your printer.
To print the Printer Status Report
Press, and hold (Cancel) button for three seconds.
Chapter 5
64 Solve a problem
Understand the network configuration page
If the printer is connected to a network, you can print a network configuration page to
view the network settings for the printer. You can use the network configuration page to
help troubleshoot network connectivity problems. If you need to call HP, it is often
useful to print this page before calling.
Figure 5-1 Network configuration page (1 of 2)
7
7
1
2
3
4
5
6
7
Understand the network configuration page 65
Printhead maintenance
If you are experiencing problems with printing, you might have a problem with the
printhead. You should perform the procedures in the following sections only when
directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
This section contains the following topics:
• Clean the printhead
• Align the printhead
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality of
the printed page. You should only initiate the next phase of cleaning if the print quality
is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning
the printer. If print quality problems persist after cleaning and aligning, contact HP
support. For more information, see HP support.
NOTE: Cleaning uses ink, so clean the printheads only when necessary. The
cleaning process takes a few minutes. Some noise might be generated in the
process. Before cleaning the printheads, make sure you load paper. For more
information, see Load media.
Not turning the printer off correctly can cause print quality problems. For more
information, see Turn the printer off.
To clean the printhead from the printer control panel
1. On the printer control panel, press and hold (Power) button.
2.
Press (Cancel) button two times, and then press (Resume) button once.
3. Release (Power) button.
To clean the printhead from Toolbox (Windows)
1. Open Toolbox. For more information, see Toolbox (Windows).
2. From the Device Services tab, click the icon to the left of Clean Printheads.
3. Follow the onscreen instructions.
To clean the printhead from HP Utility (Mac OS X)
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. In the Information And Support section, click Clean Printheads.
3. CleanClick , and then follow the onscreen instructions.
Printhead maintenance 67
To clean the printhead from the embedded web server (EWS)
1. Open the EWS. For more information, see To open the embedded web server.
2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
3. Click Clean Printhead and follow the onscreen instructions.
Align the printhead
The printer automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status page shows streaking or
white lines through any of the blocks of color or if you are having print quality issues
with your printouts.
To align the printhead from the printer control panel
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. On the printer control panel, press and hold (Power) button.
3.
Press (Resume) button three times.
To align the printhead from Toolbox (Windows)
1. Open Toolbox. For more information, see Toolbox (Windows).
2. From the Device Services tab, click the icon to the left of Align Printheads.
3. Follow the onscreen instructions.
To align the printhead from HP Utility (Mac OS X)
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. In the Information And Support section, click Align.
3. Click Align, and then follow the onscreen instructions.
To align the printhead from the embedded web server (EWS)
1. Open the EWS. For more information, see To open the embedded web server.
2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
3. Click Align Printer and follow the onscreen instructions.
Clear jams
Occasionally, media becomes jammed during a job.
This section contains the following topics:
• Clear paper jams
• Avoid paper jams
Clear paper jams
CAUTION: To prevent possible damage to the printhead, clear paper jams as
soon as possible.
Chapter 5
68 Solve a problem
TIP: If you notice poor print quality, clean the printhead. For more information, see
Clean the printhead.
To clear a jam
Use these steps to clear a paper jam.
1. Remove all media from the output tray.
2. Push the handle of the rear access panel and slide to the right, and then pull the
panel towards you.
1
2
CAUTION: Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through the
rear access panel.
3. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the printer. If you do not remove all the pieces of paper from the printer, more
paper jams are likely to occur.
4. Replace the rear access panel. Gently push the door forward until it snaps into
place.
5. Check the front of the printer.
a. Open the ink cartridge access door.
b. If there is paper remaining inside the printer, ensure the carriage has moved to
the right of the printer, free any paper scraps or wrinkled media, and pull the
media towards you through the top of the printer.
Clear jams 69
Interpreting control panel lights
Light description/Light pattern Explanation and
recommended action
All lights are off. The printer is off.
•Connect the power cable.
• Press (Power) button.
The Power light is on. The printer is ready.
No action is required.
The Power light blinks. The printer is turning on or off,
or is processing a print job.
No action is required.
The printer is pausing for the
ink to dry.
Wait for the ink to dry.
The Power light and the Resume light blink. Print media is jammed in the
printer.
Remove all media from the
output tray. Locate and clear
the jam. For more information,
see Clear jams.
The printer carriage has
stalled.
•Open the top cover and
remove any obstructions
(such as jammed media).
•
Press (Resume) button
to continue printing.
•If the error persists, turn
the printer off, and then on
again.
Chapter 5
72 Solve a problem
Light description/Light pattern Explanation and
recommended action
The Power light blinks and the ink cartridge lights blink one
after the other, from left to right.
The printhead is incompatible.
•Turn off the printer, and
then turn it on again.
•If the error persists, contact
HP support for service or
replacement. For more
information, see HP
support
The Power light is on and one or more of the ink cartridge
lights blink.
One or more of the ink
cartridges are missing.
•Install the indicated ink
cartridge, and then try to
print. Remove and re-insert
the ink cartridge a few
times if necessary.
•If the error persists,
replace the indicated ink
cartridge.
Ink level is depleted.
Replace the indicated ink
cartridge. For ordering
information, see Supplies.
(continued)
Control panel lights reference 75
Produktspezifikationen
Marke: | HP |
Kategorie: | Drucker |
Modell: | Officejet H611A |
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