HP LaserJet Pro M110we Bedienungsanleitung (106 Seiten)

HP LaserJet M109e-M112e series User Guide

SUMMAR

SUMMARSUMMARY

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This guide provides conguration, use, warranty, safety and environmental information.

HP comp

HP compHP company notic

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THE INFORMATION CONTAINED HEREIN IS

SUBJECT TO CHANGE WITHOUT NOTICE.

ADAPTATION, OR TRANSLATION OF THIS

MATERIAL IS PROHIBITED WITHOUT PRIOR

WRITTEN PERMISSION OF HP, EXCEPT AS

ALLOWED UNDER THE COPYRIGHT LAWS. THE

ONLY WARRANTIES FOR HP PRODUCTS AND

SERVICES ARE SET FORTH IN THE EXPRESS

WARRANTY STATEMENTS ACCOMPANYING SUCH

PRODUCTS AND SERVICES. NOTHING HEREIN

SHOULD BE CONSTRUED AS CONSTITUTING AN

ADDITIONAL WARRANTY. HP SHALL NOT BE

LIABLE FOR TECHNICAL OR EDITORIAL ERRORS

OR OMISSIONS CONTAINED HEREIN.

L.P.

Trademark Cr

Trademark CrTrademark Credits

edits

editsedits

Microsoft® and Windows® are either registered

trademarks or trademarks of Microsoft

Corporation in the United States and/or other

countries.

Mac, macOS, iPadOS, and AirPrint are

trademarks of Apple Inc., registered in the U.S.

and other countries.

Google Play is a trademark of Google LLC.

ENERGY STAR® and the ENERGY STAR® mark

are registered trademarks owned by the U.S.

Environmental Protection Agency.

Safety informa

Safety informaSafety information

tion

tiontion

Always follow basic safety precautions when

using this product to reduce risk of injury from

re or electric shock.

Read and understand all instructions in the

documentation that comes with the printer.

Observe all warnings and instructions marked on

the product.

Unplug this product from wall outlets before

cleaning.

Do not install or use this product near water, or

when you are wet.

Install the product securely on a stable surface.

Install the product in a protected location where

no one can step on or trip over the line cord, and

the line cord cannot be damaged.

If the product does not operate normally, see

Solve problems in this guide.

There are no user-serviceable parts inside. Refer

servicing to service personnel.qualied

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1 Get started

1 Get started1 Get started ...................................................................................................................................................................................................

...................................................................................................................................................................................................

......................................................................................................................................................................................................................................................................................................................................................................................................1

1

11

Printer views ...........................................................................................................................................................................................1

Printer front view...........................................................................................................................................................................1

Printer back view ...........................................................................................................................................................................1

Control panel features...........................................................................................................................................................................2

Print reports from control panel..........................................................................................................................................................4

Use the HP Smart app to print, scan, and manage...........................................................................................................................4

To install HP Smart and open the app .......................................................................................................................................4

Get more information about HP Smart......................................................................................................................................5

2 Connect y

2 Connect y2 Connect your printer...................................................................................................................................................................................

our printer...................................................................................................................................................................................

our printer...................................................................................................................................................................................our printer...................................................................................................................................................................................6

6

66

Requirements for HP+ printers............................................................................................................................................................6

Keep the printer connected to the Internet...............................................................................................................................6

Use Original HP cartridges ...........................................................................................................................................................6

Have an HP account ......................................................................................................................................................................6

Connect your printer to a Wi-Fi network using HP Smart................................................................................................................6

Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)..............................................................................7

Connect your printer to computer using a USB cable.......................................................................................................................7

Change wireless settings ......................................................................................................................................................................8

Turn on or the wireless capabilities of the printer..............................................................................................................8o

Restore network settings to default settings...........................................................................................................................8

Change the connection type.................................................................................................................................................................8

USB to a wireless connection (Windows 10/macOS)...............................................................................................................8

Wireless to a USB connection (Windows/macOS) ....................................................................................................................9

3 Load media

3 Load media3 Load media ...............................................................................................................................................................................................

...............................................................................................................................................................................................

.............................................................................................................................................................................................................................................................................................................................................................................................. 10

10

1010

Load paper ........................................................................................................................................................................................... 10

Load envelopes.................................................................................................................................................................................... 11

Load labels ........................................................................................................................................................................................... 12

4 Print

4 Print4 Print............................................................................................................................................................................................................

............................................................................................................................................................................................................

........................................................................................................................................................................................................................................................................................................................................................................................................................ 15

15

1515

Before you begin ................................................................................................................................................................................. 15

Print from a Windows computer....................................................................................................................................................... 15

Print documents......................................................................................................................................................................... 15

Manually print on both sides .................................................................................................................................................... 16

Print multiple pages per sheet................................................................................................................................................. 16

Print from a Mac computer................................................................................................................................................................ 17

Print documents......................................................................................................................................................................... 17

Manually print on both sides .................................................................................................................................................... 17

Print multiple pages per sheet................................................................................................................................................. 18

iii

Print with mobile devices ................................................................................................................................................................... 19

Print while connected to same Wi-Fi network....................................................................................................................... 19

Print without connecting to same Wi-Fi network (Wi-Fi Direct) ......................................................................................... 19

5

5 5 Congur

Congur

CongurCongure

e

ee yo

yo

yo your printer

ur printer

ur printerur printer .............................................................................................................................................................................

.............................................................................................................................................................................

.......................................................................................................................................................................................................................................................................................................................................................... 21

21

2121

Congure the printer using the Embedded Web Server (EWS).................................................................................................... 21

Access the Embedded Web Server (EWS)............................................................................................................................... 21

Congure IP network settings.................................................................................................................................................. 23

Printer security features............................................................................................................................................................ 24

Energy-conservation settings.................................................................................................................................................. 24

Advanced conguration with HP Utility for macOS........................................................................................................................ 25

Open HP Utility............................................................................................................................................................................ 25

HP Utility features ...................................................................................................................................................................... 25

Update the rmware........................................................................................................................................................................... 26

Update the rmware using the Firmware Update Utility ..................................................................................................... 26

6 Supplies, acc

6 Supplies, acc6 Supplies, acces

es

esessories, and parts............................................................................................................................................................

sories, and parts............................................................................................................................................................

sories, and parts............................................................................................................................................................sories, and parts............................................................................................................................................................ 28

28

2828

Order supplies, accessories, and parts ............................................................................................................................................ 28

Replace the toner cartridge............................................................................................................................................................... 28

Cartridge information................................................................................................................................................................ 29

Remove and replace the toner cartridge................................................................................................................................ 29

7 Solv

7 Solv7 Solve pr

e pr

e pre probl

obl

obloblems.........................................................................................................................................................................................

ems.........................................................................................................................................................................................

ems.........................................................................................................................................................................................ems......................................................................................................................................................................................... 32

32

3232

Printer is unable to print..................................................................................................................................................................... 32

Check printer connection to the Internet................................................................................................................................ 32

Make sure to use Original HP cartridges................................................................................................................................. 32

Check the printer settings and status..................................................................................................................................... 32

Interpret control-panel light patterns.............................................................................................................................................. 33

Restore the factory-set defaults ...................................................................................................................................................... 34

A “Cartridge is low” or “Cartridge is very low” message appears ................................................................................................ 35

Change the “Very Low” settings............................................................................................................................................... 35

Printer does not pick up paper or misfeeds.................................................................................................................................... 35

The product does not pick up paper........................................................................................................................................ 35

The product picks up multiple sheets of paper..................................................................................................................... 36

Clear paper jams.................................................................................................................................................................................. 36

Jam locations .............................................................................................................................................................................. 36

Experiencing frequent or recurring paper jams?................................................................................................................... 37

Clear jams from the input tray ................................................................................................................................................. 37

Clear jams from inside the product ......................................................................................................................................... 39

Clear jams from the output areas............................................................................................................................................ 41

Improve print quality .......................................................................................................................................................................... 42

Update the printer rmware..................................................................................................................................................... 43

Print from a dierent software program................................................................................................................................ 43

Check the paper-type setting for the print job ...................................................................................................................... 43

Check toner-cartridge status.................................................................................................................................................... 44

Cartridge cleaning ...................................................................................................................................................................... 45

iv

Print a cleaning page ................................................................................................................................................................. 45

Visually inspect the toner cartridge......................................................................................................................................... 45

Check paper and the printing environment ........................................................................................................................... 45

Adjust Print Density.................................................................................................................................................................... 46

Troubleshoot print quality problems ............................................................................................................................................... 46

Solve wireless network problems..................................................................................................................................................... 52

Wireless connectivity checklist................................................................................................................................................. 52

The printer does not print after the wireless completes............................................................................. 53conguration

The printer does not print, and the computer has a third-party rewall installed .......................................................... 53

The wireless connection does not work after moving the wireless router or printer ..................................................... 53

Cannot connect more computers to the wireless printer .................................................................................................... 54

The wireless printer loses communication when connected to a VPN.............................................................................. 54

The network does not appear in the wireless networks list ............................................................................................... 54

The wireless network is not functioning................................................................................................................................. 54

Perform a wireless network diagnostic test .......................................................................................................................... 55

Reduce interference on a wireless network........................................................................................................................... 55

HP support ........................................................................................................................................................................................... 56

Contact HP................................................................................................................................................................................... 56

Register printer........................................................................................................................................................................... 57

Additional warranty options ..................................................................................................................................................... 57

Additional supplies and toner information............................................................................................................................. 57

Appendix A Printer

Appendix A Printer Appendix A Printer s

s

sspecications

pecications

pecicationspecications .............................................................................................................................................................

.............................................................................................................................................................

.......................................................................................................................................................................................................................................................................................................................... 58

58

5858

Technical ...................................................................................................................................................................... 58specications

System requirements ......................................................................................................................................................................... 58

Printer dimensions.............................................................................................................................................................................. 58

Power consumption, electrical and acoustic emissions ..................................................................................... 59specications,

Operating environment range........................................................................................................................................................... 59

Warning icons....................................................................................................................................................................................... 59

Laser Warning...................................................................................................................................................................................... 60

Appendix B Service and support

Appendix B Service and supportAppendix B Service and support...............................................................................................................................................................

...............................................................................................................................................................

.............................................................................................................................................................................................................................................................................................................................. 61

61

6161

HP limited warranty statement......................................................................................................................................................... 61

Country Terms.............................................................................................................................................................. 62Specic

UK, Ireland, and Malta................................................................................................................................................................ 64

Austria, Belgium, Germany, and Luxemburg ......................................................................................................................... 64

Belgium, France, and Luxemburg ............................................................................................................................................ 65

Italy............................................................................................................................................................................................... 66

Spain............................................................................................................................................................................................. 66

Denmark ...................................................................................................................................................................................... 67

Norway......................................................................................................................................................................................... 67

Sweden ........................................................................................................................................................................................ 67

Portugal ....................................................................................................................................................................................... 68

Greece and Cyprus ..................................................................................................................................................................... 68

Hungary ....................................................................................................................................................................................... 68

Czech Republic............................................................................................................................................................................ 69

v

Slovakia........................................................................................................................................................................................ 69

Poland .......................................................................................................................................................................................... 69

Bulgaria ........................................................................................................................................................................................ 70

Romania....................................................................................................................................................................................... 70

Belgium and the Netherlands .................................................................................................................................................. 70

Finland.......................................................................................................................................................................................... 71

Slovenia........................................................................................................................................................................................ 71

Croatia .......................................................................................................................................................................................... 71

Latvia............................................................................................................................................................................................ 71

Lithuania ...................................................................................................................................................................................... 72

Estonia ......................................................................................................................................................................................... 72

Russia........................................................................................................................................................................................... 72

HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ................................................... 72

Reminder on the use of non-Original HP supplies ........................................................................................................................ 73

HP anticounterfeit Web site............................................................................................................................................................... 73

Data stored on the toner cartridge................................................................................................................................................... 73

End User License Agreement ............................................................................................................................................................ 74

Customer self-repair warranty service ............................................................................................................................................ 78

Customer support ............................................................................................................................................................................... 79

Appendix C Envir

Appendix C EnvirAppendix C Environmental product st

onmental product st

onmental product stonmental product stewar

ewar

ewarewardship progr

dship progr

dship progrdship program

am

amam ..................................................................................................................

..................................................................................................................

.................................................................................................................................................................................................................................... 80

80

8080

Protecting the environment .............................................................................................................................................................. 80

Ozone production................................................................................................................................................................................ 80

Power consumption............................................................................................................................................................................ 80

Toner consumption ............................................................................................................................................................................. 80

Paper use.............................................................................................................................................................................................. 81

Plastics .................................................................................................................................................................................................. 81

HP LaserJet print supplies ................................................................................................................................................................. 81

Paper ..................................................................................................................................................................................................... 81

Material restrictions ............................................................................................................................................................................ 81

Battery information ............................................................................................................................................................................ 81

Disposal of waste equipment by users (EU, UK, and India) .......................................................................................................... 82

Electronic hardware recycling ........................................................................................................................................................... 82

Brazil hardware recycling information............................................................................................................................................. 82

Chemical substances .......................................................................................................................................................................... 83

Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory

Requirements ............................................................................................................................................................................. 83

SEPA Ecolabel User Information (China).......................................................................................................................................... 83

The regulation of the implementation on China energy label for printer, fax, and copier....................................................... 83

Restriction on Hazardous Substances statement (India).............................................................................................................. 84

WEEE (Turkey)...................................................................................................................................................................................... 84

vi

Restriction on Hazardous Substances statement (Ukraine) ........................................................................................................ 84

Material Safety Data Sheet (MSDS) .................................................................................................................................................. 84

EPEAT .................................................................................................................................................................................................... 84

Substances Table (Taiwan)................................................................................................................................................................. 85

Substances Table (China) ................................................................................................................................................................... 86

For more information ......................................................................................................................................................................... 86

Appendix D Regul

Appendix D RegulAppendix D Regulatory information.........................................................................................................................................................

atory information.........................................................................................................................................................

atory information.........................................................................................................................................................atory information......................................................................................................................................................... 88

88

8888

Regulatory statements ...................................................................................................................................................................... 88

Regulatory model numbers.............................................................................................................................. 88identication

FCC regulations ........................................................................................................................................................................... 88

European Union & United Kingdom Regulatory Notice........................................................................................................ 88

Canada - Industry Canada ICES-003 Compliance Statement ............................................................................................. 89

VCCI statement (Japan).............................................................................................................................................................. 89

EMC statement (Korea).............................................................................................................................................................. 89

Power cord instructions............................................................................................................................................................. 89

Notice to users in Japan about the power cord ..................................................................................................................... 90

Laser safety................................................................................................................................................................................. 90

Laser statement for Finland..................................................................................................................................................... 90

Nordic Statements (Denmark, Finland, Norway, Sweden)................................................................................................... 91

GS statement (Germany)........................................................................................................................................................... 91

Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)...................................................................... 92

Wireless statements........................................................................................................................................................................... 92

FCC compliance statement—United States........................................................................................................................... 93

Australia statement ................................................................................................................................................................... 93

Belarus......................................................................................................................................................................................... 93

Brazil ANATEL statement .......................................................................................................................................................... 93

Canadian statements................................................................................................................................................................. 93

China CMIIT Wireless Statement............................................................................................................................................... 93

Exposure to Radio Frequency Radiation (Canada)................................................................................................................ 94

European Regulatory Notice..................................................................................................................................................... 94

Notice for use in Japan .............................................................................................................................................................. 94

Notice for use in Russia ............................................................................................................................................................. 94

Mexico statement....................................................................................................................................................................... 94

Taiwan statement....................................................................................................................................................................... 94

Thailand Wireless Statement.................................................................................................................................................... 94

Vietnam Telecom wireless marking for ICTQC Type approved products........................................................................... 95

Index

IndexIndex...............................................................................................................................................................................................................

...............................................................................................................................................................................................................

.............................................................................................................................................................................................................................................................................................................................................................................................................................. 96

96

9696

vii

T

TTable 1-1

able 1-1

able 1-1able 1-1 Printer back view

Printer back view

Printer back viewPrinter back view

Featur

FeaturFeature

e

ee Description

Description

DescriptionDescription

1 USB interface port

NO

NONOTE:

TE:

TE:TE: A label might be covering the USB port. After setup, you can remove the label and print using a USB connection, if

desired, but the printer must also still be connected to the Internet.

2 Power connection

C

CControl p

ontrol p

ontrol pontrol panel fe

anel fe

anel feanel featur

atur

aturatures

es

eses

Identify the buttons and lights on the printer control panel.

Icon

IconIcon

Name

NameName Description

Description

DescriptionDescription

Wireless button and light Press this button to turn the wireless feature on or or to o, congure a Wi-Fi

Direct connection.

Press and hold this button to congure a WPS connection.

If the Wireless light is on, there is a stable wireless connection. If it is blinking,

there is currently no wireless connection, or there is either a WPS or Wi-Fi

Direct conguration process in progress. If it is blinking rapidly, there is an issue

with the wireless connection.

2 Chapter 1 Get started

Icon

IconIcon Name

Name

NameName Description

Description

DescriptionDescription

Attention light The Attention light blinks when the printer requires user attention. If the

Attention light is on, the printer is in an error state.

Power button/Ready light Use this button to turn the printer on or o.

The Ready light is on when the printer is ready to print. It blinks when the

printer is receiving print data and dims when the printer is in a low-power

state.

Resume/Cancel button Press this button for the following actions:

●If the printer is currently processing a job, with the Attention light and o

the Ready light blinking, press the button to cancel the print job.

●If the printer is in an error or prompt state, with the Ready light on

and the Attention light blinking, press the button to clear the error and

resume printing.

●In manual duplex mode, press this button to print the second side of the

page.

Control panel features 3

Print r

Print rPrint reports fr

eports fr

eports freports from contr

om contr

om controm control p

ol p

ol pol panel

anel

anelanel

This topic describes the printer reports and how to print.

T

TTable 1-2

able 1-2

able 1-2able 1-2 Print reports fr

Print reports fr

Print reports frPrint reports from contr

om contr

om controm control panel

ol panel

ol panelol panel

Printer r

Printer rPrinter report

eport

eporteport How to print

How to print

How to printHow to print Description

Description

DescriptionDescription

Conguration page

and network

summary page

(if networking is

supported)

1.

1.1. If the printer is in Sleep mode (the Ready light is on but dim),

press the Resume/Cancel button to wake up the printer.

2.

2.2. Press and hold the Resume/Cancel button on the

control panel until the Ready light begins blinking, and

then release the button.

Printer conguration page provides the

current printer information, cartridge status,

or recent events. It can also help

troubleshooting printer problems.

Wireless network

diagnostic test

report

1.

1.1. If the printer is in Sleep mode (the Ready light is on but dim),

press the Resume/Cancel button to wake up the printer.

2.

2.2. Press and hold the Wireless button for more than 10

seconds (but less than 20 seconds).

3.

3.3. When the Ready light starts blinking, release the button.

Wireless network diagnostic test report

shows the diagnostics results for the status

of the wireless network, wireless signal

strength, detected networks, and more.

Use the HP Smart app t

Use the HP Smart app tUse the HP Smart app to print, scan, and manag

o print, scan, and manag

o print, scan, and manago print, scan, and manage

e

ee

The HP Smart app can help you perform many dierent printer tasks, including the following:

●Set up and connect your printer.

●Print and scan documents and photos.

●Share documents through email and other applications.

●Manage printer settings, check printer status, print reports, and order supplies.

HP Smart is supported on mobile devices and computers running on Android OS 7.0 or later, iOS 12.0 or later,

iPadOS, Windows 10, and macOS 10.14 and later.

NO

NONOTE:

TE:

TE:TE: At this time, the HP Smart app might not be available in all languages. Some features are available only

on printers or models. HP Smart does not support all specic le formats. For more information, see Get more

information about HP Smart.

T

TTo instal

o instal

o instalo install HP Smart and open the app

l HP Smart and open the app

l HP Smart and open the appl HP Smart and open the app

Complete the following steps to install and open HP Smart, connect your printer, and begin using the app.

1.

1.1. Visit to download and install HP Smart on your device.123.hp.com

NO

NONOTE:

TE:

TE:TE: iOS, iP

iOS, iP

iOS, iPiOS, iPadOS, Andr

adOS, Andr

adOS, AndradOS, Android, Windows 10, and macO

oid, Windows 10, and macO

oid, Windows 10, and macOoid, Windows 10, and macOS devices:

S devices:

S devices:S devices: You can also download HP Smart from the

respective app stores for the device.

4 Chapter 1 Get started

2.

2.2. Open HP Smart after installation.

●iOS/iP

iOS/iP

iOS/iPiOS/iPadOS

adOS

adOSadOS/

/

//Andr

Andr

AndrAndroid:

oid:

oid:oid: From the mobile device desktop or app menu, tap HP Smart.

●Windows 10:

Windows 10:

Windows 10:Windows 10: From the computer desktop, click , and then select from the app list.

Start

StartStart HP Smart

HP Smart

HP SmartHP Smart

●macOS:

macOS:

macOS:macOS: From the Launchpad, select HP Smart.

3.

3.3. Connect your printer wirelessly using HP Smart. See Connect your printer to a Wi-Fi network using HP

Smart.

4.

4.4. When prompted, create an HP account and register the printer.

Get mor

Get morGet more informa

e informa

e informae information about HP Smart

tion about HP Smart

tion about HP Smarttion about HP Smart

To learn how to connect, print, and scan using HP Smart, visit the website for your device:

●iOS/iP

iOS/iP

iOS/iPiOS/iPadOS

adOS

adOSadOS/

/

//Andr

Andr

AndrAndroid

oid

oidoid: www.hp.com/go/hpsmart-help

●Windows 10

Windows 10

Windows 10Windows 10: www.hp.com/go/hpsmartwin-help

●macOS

macOS

macOSmacOS: www.hp.com/go/hpsmartmac-help

Get more information about HP Smart 5

C

CConnect y

onnect y

onnect yonnect your print

our print

our printour printer

er

erer

2

22

This section describes dierent ways to connect your printer.

Requir

RequirRequirements f

ements f

ements fements for HP+ print

or HP+ print

or HP+ printor HP+ printers

ers

ersers

This topic describes the requirements for HP+ printers.

Keep the print

Keep the printKeep the printer c

er c

er cer connected t

onnected t

onnected tonnected to the Internet

o the Internet

o the Interneto the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The

Internet connection enables the printer to deliver HP+ app features and specic rmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup,

you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Use Original HP cartridgesUse Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in HP packaging. If non-Original HP oicial

supplies or relled cartridges are installed, HP+ printers will not operate as expected.

Have an HP ac

Have an HP acHave an HP acco

co

cocount

unt

untunt

Create or sign into an HP account to manage your printer.

C

CConnect yo

onnect yo

onnect yoonnect your printer t

ur printer t

ur printer tur printer to a Wi-Fi network using HP Smart

o a Wi-Fi network using HP Smart

o a Wi-Fi network using HP Smarto a Wi-Fi network using HP Smart

This topic describes how to connect your printer to a Wi-Fi network using HP Smart.

Install the HP Smart app on your computer or mobile device and use the app to set up or connect the printer to

your Wi-Fi network.

For information about HP Smart including where to download the app, see Use the HP Smart app to print, scan,

and manage.

1.

1.1. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device, turn

on Bluetooth and location services.

NO

NONOTE:

TE:

TE:TE: HP Smart uses Bluetooth for printer setup. It does not support Print using Bluetooth.

2.

2.2. If your printer Wi-Fi was previously turned make sure to turn it on. For more information about wireless o,

status, see Turn on or the wireless capabilities of the printero .

3.

3.3. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore network

settings to default settings.

4.

4.4. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and

manage.

6 Chapter 2 Connect your printer

5.

5.5. From HP Smart, click or tap the Plus icon or , and then choose the option to select or add a

Add Printer

Add PrinterAdd Printer

printer. If prompted, allow Bluetooth and location permissions.

Follow the instructions to add the printer to your network.

6.

6.6. When prompted, create or sign in to an HP account and register the printer.

NO

NONOTE:

TE:

TE:TE: When the printer is connected successfully, the Wireless light stops blinking and remains on.

C

CConnect yo

onnect yo

onnect yoonnect your print

ur print

ur printur printer t

er t

er ter to a Wi-Fi network using Wi-Fi Pr

o a Wi-Fi network using Wi-Fi Pr

o a Wi-Fi network using Wi-Fi Pro a Wi-Fi network using Wi-Fi Pro

o

oot

t

ttect

ect

ectected Setup

ed Setup

ed Setup ed Setup

(WPS)

(WPS)(WPS)

This topic describes how to connect your printer to a Wi-Fi network using WPS.

This wireless setup method can be used if your router has a WPS button. If the router does not have this button,

it is recommended that you connect the printer using the HP Smart app. See Connect your printer to a Wi-Fi

network using HP Smart.

1.

1.1. Make sure your router and printer are not too far from each other.

2.

2.2. Make sure your printer is in wireless setup mode. See Restore network settings to default settings.

3.

3.3. Press the WPS button on your router.

4.

4.4. Within two minutes, press and hold the Wireless button on the printer control panel for 5 seconds, and

then release the button.

5.

5.5. Wait while the printer automatically establishes the network connection. It takes up to two minutes. When

the network connection is established, the Wireless light stops blinking and remains on.

6.

6.6. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and

manage.

7.

7.7. From HP Smart, click or tap the Plus icon or , and then choose the option to select or add a

Add Printer

Add PrinterAdd Printer

printer.

Follow the instructions to add the printer to your network.

8.

8.8. When prompted, create or sign in to an HP account and register the printer.

C

CConnect yo

onnect yo

onnect yoonnect your print

ur print

ur printur printer t

er t

er ter to c

o c

o co comput

omput

omputomputer using a USB cabl

er using a USB cabl

er using a USB cabler using a USB cable

e

ee

This topic describes how to connect your printer using a USB cable.

NO

NONOTE:

TE:

TE:TE:

●Do not connect the printer with a USB cable when setting up for the time. HP+ printer will not work as rst

expected if USB is used for setting up for the rst time.

●To set up and use the printer, it must be connected to the Internet at all times.

See the requirements listed in Before you begin.

Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS) 7

1.

1.1. If necessary, remove the label covering the USB port at the back of the printer.

2.

2.2. Connect the printer and computer using a USB cable.

3.

3.3. Open the HP Smart app on your computer. See .Use the HP Smart app to print, scan, and manage

4.

4.4. From HP Smart, click or tap the Plus icon or , and then choose the option to select or add a

Add Printer

Add PrinterAdd Printer

printer.

Follow the instructions to add the printer.

5.

5.5. When prompted, create or sign in to an HP account and register the printer.

Change wir

Change wirChange wirel

el

eleless settings

ess settings

ess settingsess settings

You can set up and manage the wireless connection for your printer. This includes printing information about

network settings, turning the wireless function on or and restoring wireless settings.o,

T

TTurn on or

urn on or

urn on or urn on or the wir

the wir

the wir the wireles

eles

eleseless capabilities of the print

s capabilities of the print

s capabilities of the prints capabilities of the printer

er

erer

o

oo

The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.

Press the Wireless button to turn on or the printer wireless capabilities.o

Res

ResRestor

tor

tortore network settings to def

e network settings to def

e network settings to defe network settings to default settings

ault settings

ault settingsault settings

When there is a wireless connectivity issue, you can restore wireless settings to default, and then reset up the

wireless connection between the printer and your device.

1.

1.1. If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to wake

up the printer.

2.

2.2. Press and hold the Wireless button on the printer control panel for more than 20 seconds. When the

Attention light starts blinking, release the Wireless button.

3.

3.3. The printer restarts automatically. When the Wireless light starts blinking, the printer is in wireless setup

mode. You can now reset up a wireless connection between the printer and your device.

NO

NONOTE:

TE:

TE:TE: Use the HP Smart app to connect the printer wirelessly.

Change the c

Change the cChange the connection t

onnection t

onnection tonnection type

ype

ypeype

This topic describes how to change the way to connect your printer.

USB to a wir

USB to a wirUSB to a wirel

el

eleless c

ess c

ess cess connection (Windows 10/

onnection (Windows 10/

onnection (Windows 10/onnection (Windows 10/macOS

macOS

macOSmacOS)

)

))

If you want to change the way the printer is connected from USB to a wireless connection, use the HP Smart app

to change the connection.

1.

1.1. Unplug the USB cable from the printer.

8 Chapter 2 Connect your printer

2.

2.2. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device, turn

on Bluetooth and location services.

3.

3.3. If your printer Wi-Fi was previously turned make sure to turn it on. For more information about wireless o,

status, see Turn on or the wireless capabilities of the printero .

4.

4.4. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore network

settings to default settings.

5.

5.5. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and

manage.

6.

6.6. When prompted, create or sign in to an HP account and register the printer.

7.

7.7. Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Wir

WirWirel

el

eleless t

ess t

ess tess to a USB connection (Windo

o a USB connection (Windo

o a USB connection (Windoo a USB connection (Windows/

ws/

ws/ws/macOS

macOS

macOSmacOS)

)

))

If you want to change the way the printer is connected from wireless to a USB connection, use the HP Smart app

to change the connection.

NO

NONOTE:

TE:

TE:TE: Always maintain an Internet connection. For the printer to work properly (whether you are using a Wi-

Fi, or USB connection), it must always be connected to the Internet. See Connect your printer to a Wi-Fi network

using HP Smart Printer is unable to print and .

1.

1.1. If necessary, remove the label covering the USB port at the back of the printer.

2.

2.2. Connect the printer and computer using a USB cable.

3.

3.3. Open the HP Smart app on your computer. See Use the HP Smart app to print, scan, and manage.

4.

4.4. From HP Smart, click or tap the Plus icon or , and then choose the option to select or add a

Add Printer

Add PrinterAdd Printer

printer. Follow the instructions to add the printer.

5.

5.5. When prompted, create or sign in to an HP account and register the printer.

Wireless to a USB connection (Windows/macOS) 9

Lo

LoLoad media

ad media

ad mediaad media

3

33

This section describes how to load media into the printer and to load an original on the scanner glass.dierent

Lo

LoLoad paper

ad paper

ad paperad paper

This topic describes how to load paper into the input tray.

NO

NONOTE:

TE:

TE:TE: To avoid paper jams:

●Never add or remove paper from the tray during printing.

●When loading the tray, do not fan the paper.

●Use paper that is not wrinkled, folded, or damaged.

1.

1.1. Remove all the media from the input tray if any.

2.

2.2. Insert a stack of plain paper into the input tray with the top forward and the side to be printed on facing up.

Push the stack into the tray until it stops.

10 Chapter 3 Load media

3.

3.3. Slide the paper guides until they touch the edges of the media.

4.

4.4. Pull out the output tray extension.

Lo

LoLoad envel

ad envel

ad envelad envelopes

opes

opesopes

This topic describes how to load an envelope into the input tray.

For a list of supported sizes and tray capacity, visit www.hp.com/support/ljM109e. Click Pr

Pr

PrProduct Information

oduct Information

oduct Informationoduct Information, and

then select the product for your printer.specications

1.

1.1. Remove all the media from the input tray if any.

2.

2.2. Insert the envelope into the middle of the input tray with the short edge forward and the side to be printed

on facing up. Push the stack into the tray until it stops.

●If the envelope is on the short edge, position the envelope with the up and the short edge ap ap-side

without the toward the printer.ap

●If the envelope is on the long edge of the envelope, position the envelope with the down ap ap-side

and the short postage end toward the back of the input tray.

Load envelopes 11

3.

3.3. Slide the paper guides until they touch the edges of the media.

4.

4.4. Pull out the output tray extension.

Lo

LoLoad labels

ad labels

ad labelsad labels

This topic describes how to load labels into the input tray.

12 Chapter 3 Load media

For a list of supported sizes and tray capacity, visit www.hp.com/support/ljM109e. Click , and

Product Information

Product InformationProduct Information

then select the product specications for your printer.

1.

1.1. Remove all the media from the input tray if any.

2.

2.2. Insert the sheet of labels into the middle of the input tray, with the top edge of the sheet toward the back of

the tray. The side to be printed on should face up.

3.

3.3. Slide the paper guides until they touch the edges of the media.

Load labels 13

4.

4.4. Pull out the output tray extension.

14 Chapter 3 Load media

Print

PrintPrint

4

44

This section describes how to print from dierent devices.

NO

NONOTE:

TE:

TE:TE: When the Attention and Ready lights are blinking, the printer is initializing, cleaning, or cooling down.

When the printer is cooling down print jobs might pause. Print jobs will continue when the engine is ready. This

might take several minutes.

To provide productive printing, this printer may automatically enter cool down mode under certain

environmental conditions when required.

Bef

BefBefor

or

orore yo

e yo

e yoe you begin

u begin

u beginu begin

Before you begin, follow these requirements to get the printer ready for use.

●Set up and connect your printer using the HP Smart app. See Use the HP Smart app to print, scan, and

manage Connect your printer to a Wi-Fi network using HP Smart and .

●Load paper in the input tray and open the output tray. See .Load media

●Always maintain an Internet connection. For the printer to work properly (whether you are using a Wi-Fi or

USB connection), it must always be connected to the Internet. See Connect your printer to a Wi-Fi network

using HP Smart Printer is unable to print and .

●Use only Original HP cartridges. The printer will not work as expected if non-Original HP cartridges or relled

cartridges are installed.

Print fr

Print frPrint from a Windows c

om a Windows c

om a Windows com a Windows comp

omp

ompomputer

uter

uteruter

This topic describes how to print from a Windows computer.

Review the requirements listed in Before you begin.

Make sure you have installed the HP Smart app. See Use the HP Smart app to print, scan, and manage.

Make sure you have loaded media into the input tray. See Load media.

Print documents

Print documentsPrint documents

Use the option from a software application to select the printer and basic options for your print job.

Print

PrintPrint

1.

1.1. From the software program, select the option.

Print

PrintPrint

2.

2.2. Select the printer from the list of printers. To change settings, click the Pr

Pr

PrProperties

operties

opertiesoperties Pref

Pref

PrefPreferenc

erenc

erencerences

es

eses or button to

open the print driver.

NO

NONOTE:

TE:

TE:TE: The name of the button varies for software programs.dierent

3.

3.3. Click the tabs in the print driver to congure the available options.

4.

4.4. Click the button to return to the dialog box. Select the number of copies to print from this screen.

OK

OKOK Print

Print

PrintPrint

Print 15

5.

5.5. Click the button to print the job.

OK

OKOK

Manuall

ManuallManually print on bo

y print on bo

y print on boy print on both sides

th sides

th sidesth sides

You can print on both sides of the paper using a manual process. You will need to reload the pages for the second

side.

1.

1.1. From the software program, select the option.

Print

PrintPrint

2.

2.2. Select the printer from the list of printers, and then click the or

Properties

PropertiesProperties Pr

Pr

PrPreferenc

eferenc

eferenceferences

es

eses button to open the

print driver.

NO

NONOTE:

TE:

TE:TE: The name of the button varies for software programs.dierent

3.

3.3. Click the tab.

Layout

LayoutLayout

4.

4.4. Select the Print on Both Sides Manuall

Print on Both Sides Manuall

Print on Both Sides ManuallPrint on Both Sides Manually

y

yy OK

OK

OKOK check box, and then click the button.

5.

5.5. In the dialog box, click the button to print the job. The printer will print the side of all the pages

Print

PrintPrint OK

OK

OKOK rst

in the document rst.

6.

6.6. Go to the printer, and then remove any blank paper that is in the input tray.

7.

7.7. Retrieve the printed stack from the output bin, and place it with the printed-side facing down, top edge rst

in the input tray.

8.

8.8. At the computer, click the button to print the second side of the job.

OK

OKOK

9.

9.9. If the Attention light starts blinking, press the Resume/Cancel button to continue.

Print mul

Print mulPrint multipl

tipl

tipltiple pages per sheet

e pages per sheet

e pages per sheete pages per sheet

When you print from a software application using the option, you can select an option to print multiple

Print

PrintPrint

pages on a single sheet of paper. For example, you might want to do this if you are printing a very large

document and want to save paper.

1.

1.1. From the software program, select the option.

Print

PrintPrint

16 Chapter 4 Print

2.

2.2. Select the printer from the list of printers, and then click the Pr

Pr

PrProperties

operties

opertiesoperties Pref

Pref

PrefPreferenc

erenc

erencerences

es

eses or button to open the

print driver.

NO

NONOTE:

TE:

TE:TE: The name of the button varies for software programs.dierent

3.

3.3. Click the tab.

Layout

LayoutLayout

4.

4.4. Select the correct number of pages per sheet from the drop-down list.

Pages per sheet

Pages per sheetPages per sheet

5.

5.5. Select the correct layout from the Pages per Sheet Lay

Pages per Sheet Lay

Pages per Sheet LayPages per Sheet Layout

out

outout drop-down list.

6.

6.6. If you want to add page borders, select the P

P

PPage Borders

age Borders

age Bordersage Borders check box.

7.

7.7. Select the correct paper orientation option, and then click the button to close the or

OK

OKOK Properties

Properties

PropertiesProperties

Pref

PrefPreferenc

erenc

erencerences

es

eses dialog box.

8.

8.8. In the dialog box, click the button to print the job.

Print

PrintPrint OK

OK

OKOK

Print fr

Print frPrint from a Mac comp

om a Mac comp

om a Mac compom a Mac computer

uter

uteruter

This topic describes how to print from a Mac computer.

Review the requirements listed in Before you begin.

Make sure you have installed the HP Smart app. See Use the HP Smart app to print, scan, and manage.

Make sure you have loaded media into the input tray. See .Load media

If you have not added the printer to the system, follow these steps to enable printing rst.

1.

1.1. From the computer, open Sys

Sys

SysSystem Pref

tem Pref

tem Preftem Preferenc

erenc

erencerence

e

ee Print

Print

PrintPrinters and Scanners

ers and Scanners

ers and Scannersers and Scanners, and select .

2.

2.2. Click the Add button/icon , select the printer from the printer list, and then click .

+

++ Add

Add

AddAdd

Print documents

Print documentsPrint documents

Use the option from a software application to select the printer and basic options for your print job.

Print

PrintPrint

1.

1.1. Click the Fil

Fil

FilFile

e

ee Print

Print

PrintPrint menu, and then click the option.

2.

2.2. Select the printer.

3.

3.3. Click or

Show Details

Show DetailsShow Details Co

Co

CoCopies & Pages

pies & Pages

pies & Pagespies & Pages, and then select other menus to adjust the print settings.

NO

NONOTE:

TE:

TE:TE: The name of the item varies for dierent software programs.

4.

4.4. Click the button.

Print

PrintPrint

Manuall

ManuallManually print on bo

y print on bo

y print on boy print on both sides

th sides

th sidesth sides

You can print on both sides of the paper using a manual process. You will need to reload the pages for the second

side.

NO

NONOTE:

TE:

TE:TE: This feature is available if you install the HP print driver. It might not be available if you are using

AirPrint.

1.

1.1. Click the menu, and then click the

File

FileFile Print

Print

PrintPrint option.

Print from a Mac computer 17

2.

2.2. Select the printer.

3.

3.3. Click or

Show Details

Show DetailsShow Details Co

Co

CoCopies & Pages

pies & Pages

pies & Pagespies & Pages Manual Dupl

Manual Dupl

Manual DuplManual Duplex

ex

exex, and then click the menu.

NO

NONOTE:

TE:

TE:TE: The name of the item varies for dierent software programs.

4.

4.4. Click the box, and select a binding option.

Manual Duplex

Manual DuplexManual Duplex

5.

5.5. Click the button.

Print

PrintPrint

6.

6.6. Go to the printer, and then remove any blank paper that is in the input tray.

7.

7.7. Retrieve the printed stack from the output bin, and place it with the printed-side facing down, top edge rst

in the input tray.

8.

8.8. If the Attention light starts blinking, press the Resume/Cancel button to continue.

Print mul

Print mulPrint multipl

tipl

tipltiple pages per sheet

e pages per sheet

e pages per sheete pages per sheet

When you print from a software application using the option, you can select an option to print multiple

Print

PrintPrint

pages on a single sheet of paper. For example, you might want to do this if you are printing a very large

document and want to save paper.

1.

1.1. Click the menu, and then click the

File

FileFile Print

Print

PrintPrint option.

2.

2.2. Select the printer.

3.

3.3. Click or

Show Details

Show DetailsShow Details Co

Co

CoCopies & Pages

pies & Pages

pies & Pagespies & Pages Lay

Lay

LayLayout

out

outout, and then click the menu.

NO

NONOTE:

TE:

TE:TE: The name of the item varies for dierent software programs.

4.

4.4. From the P

P

PPages per Sheet

ages per Sheet

ages per Sheetages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5.

5.5. In the Layout Dir

Layout Dir

Layout DirLayout Direction

ection

ectionection area, select the order and placement of the pages on the sheet.

6.

6.6. From the Bor

Bor

BorBorders

ders

dersders menu, select the type of border to print around each page on the sheet.

7.

7.7. Click the button.

Print

PrintPrint

18 Chapter 4 Print

Print with mobil

Print with mobilPrint with mobile devic

e devic

e device devices

es

eses

HP mobile printing solutions enable easy printing to the printer from mobile devices.

You can use the HP Smart app to print documents and photos from your mobile device, social media account, or

cloud storage. See .Use the HP Smart app to print, scan, and manage

You can also print directly from your mobile devices using AirPrint (iOS and iPadOS) or HP Print Service Plugin

(Android):

●iOS:

iOS:

iOS:iOS: Devices running iOS 4.2 or later have AirPrint pre-installed.

●iPadOS:

iPadOS:

iPadOS:iPadOS: Devices have AirPrint pre-installed.

●Android:

Android:

Android:Android: Download the HP Print Service Plugin from the Google Play Store or your favorite app store, and

then enable it on your device.

NO

NONOTE:

TE:

TE:TE: You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the same

network as the printer or a dierent network (using Wi-Fi Direct).

Print whil

Print whilPrint while connect

e connect

e connecte connected to same Wi-Fi network

ed to same Wi-Fi network

ed to same Wi-Fi networked to same Wi-Fi network

You can print documents and photos from your mobile device when the device is on the same Wi-Fi network as

the printer.

Visit www.hp.com/go/mobileprinting for more information on mobile printing.

NO

NONOTE:

TE:

TE:TE: Make sure your mobile device and printer are connected to the same Wi-Fi network. See Connect your

printer to a Wi-Fi network using HP Smart.

Print without c

Print without cPrint without connecting to same Wi-Fi network (Wi-Fi Dir

onnecting to same Wi-Fi network (Wi-Fi Dir

onnecting to same Wi-Fi network (Wi-Fi Dironnecting to same Wi-Fi network (Wi-Fi Direct)

ect)

ect)ect)

With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly—

without connecting your computer or mobile device to an existing wireless network.

Visit www.hp.com/go/widirectprinting for more information on Wi-Fi Direct.

NO

NONOTE:

TE:

TE:TE:

●Make sure Wi-Fi Direct on your printer is turned on. To check, open the EWS (see Access the Embedded Web

Server (EWS)), click the tab, and then click the link in the left navigation pane.

Networking

NetworkingNetworking Wi-Fi Direct Setup

Wi-Fi Direct Setup

Wi-Fi Direct SetupWi-Fi Direct Setup

●Up to 5 computers and mobile devices can connect to the printer using Wi-Fi Direct connection.

Print with mobil

Print with mobilPrint with mobile device using Wi-Fi Dir

e device using Wi-Fi Dir

e device using Wi-Fi Dire device using Wi-Fi Direct

ect

ectect

you can directly connect your mobile device to the printer with Wi-Fi Direct, and then print.

1.

1.1. On the mobile device, open the or the

Wi-Fi

Wi-FiWi-Fi Wi-Fi Dir

Wi-Fi Dir

Wi-Fi DirWi-Fi Direct

ect

ectect menu.

2.

2.2. From the list of available networks, select the printer name.

NO

NONOTE:

TE:

TE:TE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the

device closer to the printer.

Print with mobile devices 19

3.

3.3. If prompted, enter the Wi-Fi Direct password.

NO

NONOTE:

TE:

TE:TE: For Android devices that support Wi-Fi Direct, if the connection method is set to A

A

AAutomatic

utomatic

utomaticutomatic, the

connection will occur automatically, without a password prompt. If the connection method is set to ,

Manual

ManualManual

you will need to either press the Wireless button on the printer to connect to an Android device, or

provide a personal number (PIN) — available on a printed report— to connect to Windows 10 identication

devices.

NO

NONOTE:

TE:

TE:TE: To access the Wi-Fi Direct password, from the Embedded Web Server, click the tab, and

Networking

NetworkingNetworking

then click .

Wi-Fi Direct Setup

Wi-Fi Direct SetupWi-Fi Direct Setup

4.

4.4. Open the document, and then select the option.

Print

PrintPrint

NO

NONOTE:

TE:

TE:TE: If the mobile device does not support printing, install the HP Smart app.

5.

5.5. Select the printer from the list of available printers, and then select .

Print

PrintPrint

After the print job is complete, some mobile devices need to be reconnected to the local network.

Enabl

EnablEnable or disabl

e or disabl

e or disable or disable Wi-Fi Direct

e Wi-Fi Direct

e Wi-Fi Directe Wi-Fi Direct

Wi-Fi Direct capabilities can be enabled or disabled from the HP Embedded Web Server (EWS).

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. On the tab, click the link in the left navigation pane.

Networking

NetworkingNetworking Wi-Fi Direct Setup

Wi-Fi Direct Setup

Wi-Fi Direct SetupWi-Fi Direct Setup

3.

3.3. Select the option, and then click

On

OnOn Appl

Appl

ApplApply

y

yy. Selecting the option disables Wi-Fi Direct printing.

O

OO

Change the Wi-Fi Dir

Change the Wi-Fi DirChange the Wi-Fi Direct name

ect name

ect nameect name

In environments where more than one model of the same printer is installed, it might be helpful to provide each

printer a unique Wi-Fi Direct name for easier printer for Wi-Fi Direct printing.identication

Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. On the tab, click the link in the left navigation pane.

Networking

NetworkingNetworking Wi-Fi Direct Setup

Wi-Fi Direct Setup

Wi-Fi Direct SetupWi-Fi Direct Setup

3.

3.3. In the

Wi-Fi Direct Name

Wi-Fi Direct NameWi-Fi Direct Name eld, enter the new name.

4.

4.4. Click Appl

Appl

ApplApply

y

yy.

20 Chapter 4 Print

C

CCongur

ongur

ongurongure

e

ee y

y

y your print

our print

our printour printer

er

erer

5

55

This section describes how to congure your printer.

C

CCongur

ongur

ongurongure

e

ee the printer using the Embedded W

the printer using the Embedded W

the printer using the Embedded W the printer using the Embedded Web Server (EWS

eb Server (EWS

eb Server (EWSeb Server (EWS)

)

))

Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer

control panel.

●View printer status information

●Determine the remaining life for all supplies and order new ones

●View and change tray congurations

●Receive of printer and supplies eventsnotication

●View and change network conguration

Ac

AcAcces

ces

cescess the Embedded Web Serv

s the Embedded Web Serv

s the Embedded Web Servs the Embedded Web Server (EWS)

er (EWS)

er (EWS)er (EWS)

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded

Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and

use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NO

NONOTE:

TE:

TE:TE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is

connected to a computer via USB. It is available only if a full installation was performed when the printer was

installed on a computer. Depending on how the printer is connected, some features might not be available.

You can open EWS using one of the following methods.

Open the Embedded Web Serv

Open the Embedded Web ServOpen the Embedded Web Server using HP Smart (iOS, iP

er using HP Smart (iOS, iP

er using HP Smart (iOS, iPer using HP Smart (iOS, iPadOS, Andr

adOS, Andr

adOS, AndradOS, Android, and Windows 10)

oid, and Windows 10)

oid, and Windows 10)oid, and Windows 10)

You can open the Embedded Web Server from the HP Smart app.

1.

1.1. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and

manage.

2.

2.2. From HP Smart, select your printer, and then click or tap Advanc

Advanc

AdvancAdvanced Settings

ed Settings

ed Settingsed Settings.

Open the Embedded Web Serv

Open the Embedded Web ServOpen the Embedded Web Server using an IP addres

er using an IP addres

er using an IP addreser using an IP address (Wi-Fi connection)

s (Wi-Fi connection)

s (Wi-Fi connection)s (Wi-Fi connection)

Your printer must be connected to an IP-based network before you can access the Embedded Web Server.

An administrator password for access to the Embedded Web Server can be assigned to prevent unauthorized

users from changing the printer settings. Check with your administrator rst to see if you have access.

1.

1.1. Print a conguration page to determine the IP address or host name.

Congure your printer 21

a.

a.a. If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to

wake up the printer.

b.

b.b. Press and hold the Resume/Cancel button on the control panel until the Ready light begins

blinking, and then release the button.

2.

2.2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

conguration page. Press the key on the computer keyboard. The Embedded Web Server opens.Enter

NO

NONOTE:

TE:

TE:TE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

Open the Embedded Web Serv

Open the Embedded Web ServOpen the Embedded Web Server using an IP addres

er using an IP addres

er using an IP addreser using an IP address (Wi-Fi Direct c

s (Wi-Fi Direct c

s (Wi-Fi Direct cs (Wi-Fi Direct connection)

onnection)

onnection)onnection)

You can open the Embedded Web Server from a web browser using the Wi-Fi Direct connection IP address.

1.

1.1. Make sure your device and the printer are connected using Wi-Fi Direct. See Print without connecting to

same Wi-Fi network (Wi-Fi Direct).

2.

2.2. Open a web browser, type the following IP address or hostname of the printer in the address bar, and then

click or tap .

Enter

EnterEnter

IP Addre

IP AddreIP Address:

ss:

ss: ss: 192.168.223.1

HP Embedded Web Serv

HP Embedded Web ServHP Embedded Web Server featur

er featur

er featurer features

es

eses

The following table describes the printer settings that you can congure with HP Embedded Web Server.

T

TTable 5-1

able 5-1

able 5-1able 5-1 HP Embedded Web Server f

HP Embedded Web Server f

HP Embedded Web Server fHP Embedded Web Server feature

eature

eatureeatures

s

ss

T

TTab or section

ab or section

ab or sectionab or section Description

Description

DescriptionDescription

Home

HomeHome tab

Provides printer, status, and

conguration information.

●Device S

Device S

Device SDevice Status

tatus

tatustatus: Shows the printer status and shows the approximate percent life remaining

of HP supplies.

●Supplies Status

Supplies Status

Supplies StatusSupplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply

life remaining can vary. Consider having a replacement supply available to install when print

quality is no longer acceptable. The supply does not need to be replaced unless the print

quality is no longer acceptable.

●Device

Device

Device Device C

C

CConguration

onguration

ongurationonguration: Shows the information found on the printer conguration page.

●Network Summary

Network Summary

Network SummaryNetwork Summary: Shows the information found on the printer network conguration page.

●Event Log

Event Log

Event LogEvent Log: Shows a list of all printer events and errors.

●Open Sourc

Open Sourc

Open SourcOpen Source Licenses

e Licenses

e Licensese Licenses: Shows a summary of the licenses for open source software

programs that can be used with the printer.

Syst

SystSystem

em

emem tab

Provides the ability to congure the

printer from your computer.

●Device Inf

Device Inf

Device InfDevice Information

ormation

ormationormation: Provides basic printer and company information.

●Paper Setup

Paper Setup

Paper SetupPaper Setup: Change the default paper-handling settings for the printer.

●Energy Settings

Energy Settings

Energy SettingsEnergy Settings: Change the default times for entering Sleep/Auto mode or automatic O

shut down.

●Syst

Syst

SystSystem Setup

em Setup

em Setupem Setup: Change the system defaults for the printer.

22 Chapter 5 your printerCongure

T

TTable 5-1

able 5-1

able 5-1able 5-1 HP Embedded Web Server f

HP Embedded Web Server f

HP Embedded Web Server fHP Embedded Web Server featur

eatur

eatureatures

es

eses (continued)

(continued)

(continued)(continued)

T

TTab or section

ab or section

ab or sectionab or section Description

Description

DescriptionDescription

●Supply Settings

Supply Settings

Supply SettingsSupply Settings: Change the settings for Cartridge is l

Cartridge is l

Cartridge is lCartridge is low

ow

owow alert and other supplies

information.

●Service

Service

ServiceService: Start the Fuser or Cartridge Cleaning mode, turn Less P

Less P

Less PLess Paper Curl

aper Curl

aper Curlaper Curl Archive Print

Archive Print

Archive PrintArchive Print or on

or for printing, or change USB connection speed.o

●Administration

Administration

AdministrationAdministration: Set or change the printer password. Enable or disable printer features.

NO

NONOTE:

TE:

TE:TE: The Syst

Syst

SystSystem

em

emem tab can be password-protected. If this printer is on a network, always consult

with the administrator before changing settings on this tab.

Networking

NetworkingNetworking tab

(Network-connected printers only)

Provides the ability to change network

settings from your computer.

Network administrators can use this tab to control network-related settings for the printer when

it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi

Direct functionality. This tab does not appear if the printer is directly connected to a computer.

NO

NONOTE:

TE:

TE:TE: The tab can be password-protected. If this printer is on a network, always

Networking

NetworkingNetworking

consult with the administrator before changing settings on this tab.

Congur

CongurCongure

e

ee IP network settings

IP network settings

IP network settings IP network settings

Use the HP Embedded Web Server to change the printer name and network settings.

Printer sharing discl

Printer sharing disclPrinter sharing disclaimer

aimer

aimeraimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and

not of the HP printer drivers.

Go to Microsoft at www.microsoft.com.

View or change network settings

View or change network settingsView or change network settings

Use the HP Embedded Web Server to view or change IP conguration settings.

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. Click the tab to obtain network information. Change settings as needed.

Networking

NetworkingNetworking

Rename the print

Rename the printRename the printer on a network

er on a network

er on a networker on a network

Use the HP Embedded Web Server to rename the printer on a network so that it can be uniquely identied.

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. Open the Syst

Syst

SystSystem

em

emem tab.

3.

3.3. On the Device Inf

Device Inf

Device InfDevice Information

ormation

ormationormation page, the default printer name is in the De

De

DeDevice Descrip

vice Descrip

vice Descripvice Description

tion

tiontion You can change eld.

this name to uniquely identify this printer.

NO

NONOTE:

TE:

TE:TE: Completing the other elds on this page is optional.

4.

4.4. Click the Appl

Appl

ApplApply

y

yy button to save the changes.

Manuall

ManuallManually

y

y y congur

congur

congurcongure

e

ee IPv4 T

IPv4 T

IPv4 T IPv4 TCP

CP

CPCP/IP par

/IP par

/IP par/IP parameters

ameters

ametersameters

Use the Embedded Web Server to manually set an IPv4 address, subnet mask, and default gateway.

Congure IP network settings 23

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. Click the tab.

Networking

NetworkingNetworking

3.

3.3. In the area, select , and then edit the IPv4

IPv4

IPv4 IPv4 Conguration

Conguration

CongurationConguration Manual IP

Manual IP

Manual IPManual IP conguration settings.

4.

4.4. Click the Appl

Appl

ApplApply

y

yy button.

Printer security f

Printer security fPrinter security fea

ea

eaeatur

tur

turtures

es

eses

The printer includes several security features to restrict who has access to conguration settings, to secure data,

and to prevent access to valuable hardware components.

Assign or change the sys

Assign or change the sysAssign or change the system p

tem p

tem ptem passwor

asswor

assworassword using the HP Embedded W

d using the HP Embedded W

d using the HP Embedded Wd using the HP Embedded Web Server

eb Server

eb Servereb Server

Assign an administrator password for access to the printer and the HP Embedded Web Server so that

unauthorized users cannot change the printer settings.

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. On the Syst

Syst

SystSystem

em

emem tab, click the Adminis

Adminis

AdminisAdministration

tration

trationtration link in the left navigation pane.

3.

3.3. In the area labeled Pr

Pr

PrProduct Security

oduct Security

oduct Securityoduct Security, enter the password in the Pas

Pas

PasPasswor

swor

sworsword

d

dd eld.

4.

4.4. Re-enter the password in the C

C

CConrm

onrm

onrmonrm Pas

Pas

Pas Passwor

swor

sworsword

d

dd eld.

5.

5.5. Click the Appl

Appl

ApplApply

y

yy button.

NO

NONOTE:

TE:

TE:TE: Make note of the password and store it in a safe place.

Ener

EnerEnergy-conservation settings

gy-conservation settings

gy-conservation settingsgy-conservation settings

The printer includes several economy features to conserve energy and supplies.

Set the Sl

Set the SlSet the Sleep

eep

eepeep/

/

//Auto

Auto

Auto Auto O

O

OO Aft

Aft

Aft After Inactivity setting

er Inactivity setting

er Inactivity settinger Inactivity setting

Use the Embedded Web Server to set the amount of idle time before the printer enters sleep mode.

Complete the following procedure to change the Sleep/Auto After setting:O

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. Click the Syst

Syst

SystSystem

em

emem tab, and then select Ener

Ener

EnerEnergy Settings

gy Settings

gy Settingsgy Settings.

3.

3.3. From the Sl

Sl

SlSleep

eep

eepeep/

/

//Auto

Auto

Auto Auto A

A

A After Inactivity

fter Inactivity

fter Inactivityfter Inactivity

O

OO drop-down, select the time for the delay.

4.

4.4. Click the Appl

Appl

ApplApply

y

yy button.

Set the Shut Down Aft

Set the Shut Down AftSet the Shut Down After Inactivity delay and

er Inactivity delay and

er Inactivity delay and er Inactivity delay and congur

congur

congurcongure

e

ee the print

the print

the print the printer t

er t

er ter to use 1 watt or l

o use 1 watt or l

o use 1 watt or lo use 1 watt or le

e

eess o

ss o

ss oss of power

f power

f powerf power

Use the Embedded Web Server to set the amount of time before the printer shuts down.

NO

NONOTE:

TE:

TE:TE: After the printer shuts down, the power consumption is 1 watt or less.

Complete the following procedure to change the Shut Down After Delay setting:

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

24 Chapter 5 Congure your printer

2.

2.2. Click the Syst

Syst

SystSystem

em

emem tab, and then select Ener

Ener

EnerEnergy Settings

gy Settings

gy Settingsgy Settings.

3.

3.3. From the Shut Do

Shut Do

Shut DoShut Down After Inactivity

wn After Inactivity

wn After Inactivitywn After Inactivity drop-down, select the time for the delay.

NO

NONOTE:

TE:

TE:TE: The default value is 4 ho

4 ho

4 ho4 hours

urs

ursurs.

4.

4.4. Click the Appl

Appl

ApplApply

y

yy button.

Set the Delay Shut Down setting

Set the Delay Shut Down settingSet the Delay Shut Down setting

Use the Embedded Web Server to select whether or not the printer delays shutting down after the power button

is pressed.

Complete the following procedure to change the Delay Shut Down setting:

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. Click the Syst

Syst

SystSystem

em

emem tab, and then select Ener

Ener

EnerEnergy Settings

gy Settings

gy Settingsgy Settings.

3.

3.3. Select or clear the Del

Del

DelDelay when ports are active

ay when ports are active

ay when ports are activeay when ports are active option.

NO

NONOTE:

TE:

TE:TE: When this option is selected the printer will not shut down unless all ports are inactive. An active

network link will prevent the printer from shutting down.

Adv

AdvAdvanced

anced

anced anced c

c

cconguration

onguration

ongurationonguration with HP Utility f

with HP Utility f

with HP Utility f with HP Utility for macOS

or macOS

or macOSor macOS

Use the HP Utility to check printer status or to view or change printer settings from a computer.

You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based

network.

Open HP Utility

Open HP UtilityOpen HP Utility

Follow these steps to open HP Utility.

1.

1.1. At the computer, open the folder.

Applications

ApplicationsApplications

2.

2.2. Select , and then select .

HP

HPHP HP Utility

HP Utility

HP UtilityHP Utility

HP Utility fe

HP Utility feHP Utility featur

atur

aturatures

es

eses

The HP Utility toolbar includes these items:

●Device

Device

DeviceDevices

s

ss: Click this button to show or hide Mac products found by the HP Utility.

●All Settings

All Settings

All SettingsAll Settings: Click this button to return to the HP Utility main view.

●HP Support

HP Support

HP SupportHP Support: Click this button to open a browser and go to the HP support website.

●Supplies

Supplies

SuppliesSupplies: Click this button to open the HP SureSupply website.

●Registr

Registr

RegistrRegistration

ation

ationation: Click this button to open the HP registration website.

●Recycling

Recycling

RecyclingRecycling: Click this button to open the HP Planet Partners Recycling Program website.

HP Utility consists of pages that you open by clicking in the Al

Al

AlAll Settings

l Settings

l Settingsl Settings list. The following table describes the

tasks that you can perform with HP Utility.

Set the Delay Shut Down setting 25

T

TTable 5-2

able 5-2

able 5-2able 5-2 Settings availabl

Settings availabl

Settings availablSettings available from HP Utility

e from HP Utility

e from HP Utilitye from HP Utility

Item

ItemItem Description

Description

DescriptionDescription

Supplies Status

Supplies StatusSupplies Status Show the printer supplies status and gain access to links for ordering supplies online.

Device Inf

Device InfDevice Information

ormation

ormationormation Show information about the currently selected printer, including the printer Service ID (if

assigned), the rmware version (FW Version), the Serial Number, and the IP address.

Commands

CommandsCommands Send special characters or print commands to the printer after the print job.

NO

NONOTE:

TE:

TE:TE: This option is available only after you open the menu and select the

View

ViewView Show

Show

Show Show

Advanced Op

Advanced OpAdvanced Options

tions

tionstions item.

File Upl

File UplFile Upload

oad

oadoad Transfer from the computer to the printer. You can upload the following types of les les:

●HP LaserJet printer command language (.PRN)

●Portable document format (.PDF)

●Postscript (.PS)

●Text (.TXT)

Power Manag

Power ManagPower Management

ement

ementement Congure the printer economy settings.

Update Firmw

Update FirmwUpdate Firmware

are

areare Transfer a update to the printer.rmware le

NO

NONOTE:

TE:

TE:TE: This option is available only after you open the menu and select the

View

ViewView Show

Show

Show Show

Advanced Op

Advanced OpAdvanced Options

tions

tionstions item.

HP Connected

HP ConnectedHP Connected Access the HP Connected website.

Message C

Message CMessage Center

enter

enterenter Display error events that have occurred with the printer.

Network Settings

Network SettingsNetwork Settings Congure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings,

and other settings.

Supplies Management

Supplies ManagementSupplies Management Congure how the printer should behave when supplies are nearing the end of their

estimated life.

Trays

Trays Trays Congur

Congur

CongurConguration

ation

ationation Change paper size and type for each of the trays.

Additional Settings

Additional SettingsAdditional Settings Open the HP Embedded Web Server (EWS) for the printer.

Pro

ProProxy Server Settings

xy Server Settings

xy Server Settingsxy Server Settings Congure a proxy server for the printer.

Updat

UpdatUpdate the

e the

e the e the rmw

rmw

rmwrmwar

ar

arare

e

ee

HP periodic printer updates. Follow these steps to update the printer oers rmware for a single printer.

Updat

UpdatUpdate the

e the

e the e the rmw

rmw

rmwrmware

are

areare using the Firm

using the Firm

using the Firm using the Firmwar

war

warware Update Utility

e Update Utility

e Update Utilitye Update Utility

Install the Firmware Update Utility to update the printer rmware.

Use these steps to manually download and install the Firmware Update Utility from HP.com.

NO

NONOTE:

TE:

TE:TE: This method is the only rmware update option available for printers connected to the computer via a

USB cable. It also works for printers connected to a network.

NO

NONOTE:

TE:

TE:TE: You must have a print driver installed in order to use this method.

26 Chapter 5 your printerCongure

1.

1.1. Go to www.hp.com/go/support, select your country/region or language, and then click the Software and

Software and

Software and Software and

Drivers

DriversDrivers link.

2.

2.2. Type the printer name in the search press the button, and then select the printer from the list eld, ENTER

of search results.

3.

3.3. Select the operating system.

4.

4.4. Under the Firmwar

Firmwar

FirmwarFirmware

e

ee section, locate the Firmw

Firmw

FirmwFirmware Upda

are Upda

are Updaare Update Utility

te Utility

te Utilityte Utility.

5.

5.5. Click Downl

Downl

DownlDownload

oad

oadoad Run

Run

RunRun Run

Run

RunRun, click , and then click again.

6.

6.6. When the utility launches, select the printer from the drop-down list, and then click Send Firmw

Send Firmw

Send FirmwSend Firmware

are

areare.

NO

NONOTE:

TE:

TE:TE: To print a page to verify the installed conguration rmware version before or after the update

process, click Print

Print

Print Print C

C

CCong

ong

ongong.

7.

7.7. Follow the on-screen instructions to complete the installation, and then click the button to close the

Exit

ExitExit

utility.

Update the rmware using the Firmware Update Utility 27

Supplies, ac

Supplies, acSupplies, acc

c

ccessories, and p

essories, and p

essories, and pessories, and parts

arts

artsarts

6

66

Order supplies or accessories, replace the toner cartridges, or remove and replace another part.

The printer only works with Original HP cartridges.

NO

NONOTICE:

TICE:

TICE:TICE: If cartridges that are not Original HP cartridges are installed in this printer (including relled or non-

Original HP cartridges), the printer will not work as expected.

Or

OrOrder supplies, acc

der supplies, acc

der supplies, accder supplies, accessories, and p

essories, and p

essories, and pessories, and parts

arts

artsarts

This topic describes how to order supplies, accessories, and parts.

T

TTabl

abl

ablable 6-1

e 6-1

e 6-1e 6-1 Ordering op

Ordering op

Ordering opOrdering options and ref

tions and ref

tions and reftions and referenc

erenc

erencerences

es

eses

Option

OptionOption Refer

Refer

ReferReference

ence

enceence

Order supplies and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) The EWS contains a link to the HP SureSupply website, which provides options

for purchasing Original HP supplies. To open EWS, see Access the Embedded Web

Server (EWS).

NO

NONOTE:

TE:

TE:TE: You can also order using the HP Smart app. For information about this app, see Use the HP Smart app

to print, scan, and manage.

T

TTabl

abl

ablable 6-2

e 6-2

e 6-2e 6-2 Supplies and acc

Supplies and acc

Supplies and accSupplies and accessories information

essories information

essories informationessories information

Supplies

SuppliesSupplies Country

Country

CountryCountry/Region

/Region

/Region/Region Description

Description

DescriptionDescription Cartridge number

Cartridge number

Cartridge numberCartridge number Part number

Part number

Part numberPart number

HP 141A Black Toner Cartridge North America, Australia, and

New Zealand

Standard-capacity

replacement black toner

cartridge

141A W1410A

HP 142A Black Toner Cartridge Europe Standard-capacity

replacement black toner

cartridge

142A W1420A

Repl

ReplReplace the t

ace the t

ace the tace the toner cartridge

oner cartridge

oner cartridgeoner cartridge

This section describes how to replace the cartridges.

The printer only works with Original HP cartridges.

NO

NONOTICE:

TICE:

TICE:TICE: If cartridges that are not Original HP cartridges are installed in this printer (including relled or non-

Original HP cartridges), the printer will not work as expected.

28 Chapter 6 Supplies, accessories, and parts

Cartridge inform

Cartridge informCartridge information

ation

ationation

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.

To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth

about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner

cartridge into the printer and close the cover.

Remo

RemoRemove and r

ve and r

ve and rve and repl

epl

epleplac

ac

acace the toner cartridge

e the toner cartridge

e the toner cartridgee the toner cartridge

When a print cartridge approaches the end of useful life, you can continue printing with the current cartridge until

redistributing the toner no longer yields acceptable print quality, and then replace the cartridge.

1.

1.1. Open the print-cartridge door, and then remove the old print cartridge.

2.

2.2. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for

recycling.

Cartridge information 29

3.

3.3. Remove the orange cover from the print cartridge.

CAUTION:

CAUTION:CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the

roller surface.

4.

4.4. Grasp both sides of the print cartridge and gently rock the print cartridge from side to side or six times ve

to distribute the toner evenly inside the cartridge.

30 Chapter 6 Supplies, accessories, and parts

5.

5.5. Bend the tab on the left side of the cartridge until the tab breaks loose, and then pull the tab until all the

tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling.

6.

6.6. Insert the print cartridge in the product, and then close the print-cartridge door.

CAUTION:

CAUTION:CAUTION: If toner gets on your clothing, wipe it with a dry cloth and wash the clothing in cold water. o

Hot water sets toner into the fabric.

Remove and replace the toner cartridge 31

Sol

SolSolv

v

vve pr

e pr

e pre probl

obl

obloblems

ems

emsems

7

77

This section suggests solutions to common problems.

You can also get help from the HP Smart app. HP Smart provides alerts for printer issues (jams and other

problems), links to help content, and options to contact support for additional assistance. For more information,

see Use the HP Smart app to print, scan, and manage.

If the suggestions do not solve the problems, try getting help using one of the support services, see HP support.

Print

PrintPrinter is unabl

er is unabl

er is unabler is unable to print

e to print

e to printe to print

This topic describes how to troubleshoot when the printer is unable to print.

Check printer c

Check printer cCheck printer connection to the Int

onnection to the Int

onnection to the Intonnection to the Internet

ernet

erneternet

Verify that the printer is connected to the Internet. If disconnected, the printer will not work as expected.

Your printer might be occasionally disconnected from the Internet (for example. power outage, network or router

issues or turning the printer when not in use). You might be able to print a limited number of pages while the o

printer is disconnected, but it is critical to reconnect the printer to continue printing.

Mak

MakMake sure t

e sure t

e sure te sure to use Original HP cartridges

o use Original HP cartridges

o use Original HP cartridgeso use Original HP cartridges

Check that you are using Original HP cartridges. Original HP cartridges are manufactured and sold by HP in oicial

HP packaging. HP+ printers require Original HP cartridges. If non-Original HP supplies or relled cartridges are

installed, HP+ printers will not operate as expected.

Check the printer settings and s

Check the printer settings and sCheck the printer settings and status

tatus

tatustatus

Check the printer settings and status to errors.nd

Print a conguration page to check information about printer errors:

1.

1.1. If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to wake

up the printer.

2.

2.2. Press and hold the Resume/Cancel button on the control panel until the Ready light begins

blinking, and then release the button.

TIP:

TIP:TIP: To set up the printer wirelessly, see Connect your printer to a Wi-Fi network using HP Smart.

If you are still unable to print, visit the HP Support website www.hp.com/support/ljM109e.

32 Chapter 7 Solve problems

Int

IntInterpr

erpr

erprerpret c

et c

et cet contr

ontr

ontrontrol

ol

olol-panel light pa

-panel light pa

-panel light pa-panel light patt

tt

tttterns

erns

ernserns

If the printer requires attention, light status appear on the control panel.dierent

T

TTabl

abl

ablable 7-1

e 7-1

e 7-1e 7-1 Status

Status

StatusStatus-light leg

-light leg

-light leg-light legend

end

endend

Symbol for "light

Symbol for "light Symbol for "light Symbol for "light on"

Symbol for "light on"

Symbol for "light on"Symbol for "light on" Symbol for "light blinking (2 blink

Symbol for "light blinking (2 blink

Symbol for "light blinking (2 blinkSymbol for "light blinking (2 blinks per 3

s per 3

s per 3 s per 3

o"

o"o"

seconds)"

seconds)"seconds)"

T

TTabl

abl

ablable 7-2

e 7-2

e 7-2e 7-2 Contr

Contr

ContrControl-panel light patt

ol-panel light patt

ol-panel light pattol-panel light patterns

erns

ernserns

Light status

Light statusLight status Stat

Stat

StatState of the printer

e of the printer

e of the printere of the printer Action

Action

ActionAction

The Attention light is blinking. The printer requires user attention. Depending on the printer state, check Table

7-3 Printer states and recommended actions for

recommended action to take.

The Attention and Ready lights are

on.

The printer has experienced a fatal error

from which it cannot recover.

1.

1.1. Turn the printer or disconnect the power o

cord from the printer.

2.

2.2. Wait 30 seconds, and then turn on the printer or

reconnect the power cord to the printer.

3.

3.3. Wait for the printer to initialize.

If the error persists, contact HP customer support.

The Attention and Ready lights are

blinking.

The printer is initializing, cleaning, or

cooling down.

It does not require any action.

The Attention light is blinking fast (4

blinks per 3 seconds).

●The printer doesn't print.

●The printer might not be connected

to the Internet. Or a problem might

have occurred with your HP account.

●Press the Resume/Cancel button to

continue printing or to print the information

page for further details.

●Check the HP Smart app on your mobile or

computer for details.

●Check your HP account and resolve the issue if

any.

T

TTabl

abl

ablable 7-3

e 7-3

e 7-3e 7-3 Printer sta

Printer sta

Printer staPrinter states and r

tes and r

tes and rtes and recommended actions

ecommended actions

ecommended actionsecommended actions

Stat

StatState of the printer

e of the printer

e of the printere of the printer Action

Action

ActionAction

The printer is in manual-feed mode. Load the correct paper type and size into the input tray. Press the Resume/

Cancel button to continue.

Interpret control-panel light patterns 33

T

TTable 7-3

able 7-3

able 7-3able 7-3 Printer sta

Printer sta

Printer staPrinter states and r

tes and r

tes and rtes and recommended actions

ecommended actions

ecommended actionsecommended actions (c

(c

(c(continued)

ontinued)

ontinued)ontinued)

Stat

StatState of the printer

e of the printer

e of the printere of the printer Action

Action

ActionAction

The printer is processing a manual duplex job. Load the pages into the input tray to print the second sides. Press the

Resume/Cancel button to continue.

The input tray is empty. Load the tray and press the Resume/Cancel button to continue.

NO

NONOTE:

TE:

TE:TE: Wireless models have a paper sensor and will continue

automatically after paper is loaded.

A door is open. Verify that the toner-cartridge door is fully closed.

The printer has failed to pick up a sheet of paper to process

a print job.

Verify that paper is correctly loaded, and then press the Resume/Cancel

button to continue.

Paper is jammed in the printer. Check for jams in the input tray, the output bin, and the toner cartridge

area. Clear the jam. See Clear paper jams. Press the Resume/Cancel

button to continue.

The toner cartridge is missing or incorrectly installed. Verify that all supplies are in place and installed correctly.

The toner cartridge is very low. Replace the toner cartridge. See Remove and replace the toner cartridge.

NO

NONOTE:

TE:

TE:TE: There will be no attention state if the printer is congured to

continue printing when the toner cartridge is very low.

The toner cartridge is incompatible with the printer, possibly

due to a missing or damaged memory chip.

Replace the toner cartridge. See Remove and replace the toner cartridge.

The toner cartridge has been protected on another printer. Replace the toner cartridge. See Remove and replace the toner cartridge.

The printer has detected an unauthorized toner cartridge. Replace the toner cartridge. See Remove and replace the toner cartridge.

The loaded paper is not the size needed for the print job. Replace the paper, or press the Resume/Cancel button to continue

with the size currently loaded.

The printer has experienced a general engine error. Press the Resume/Cancel button to continue.

If the error repeats, turn the printer. Wait 30 seconds, and then turn on o

the printer.

Incorrect rmware has been loaded. Press the Resume/Cancel button to continue, load the correct

rmware.

Re

ReRest

st

ststor

or

orore the fact

e the fact

e the facte the factory-set defaul

ory-set defaul

ory-set defaulory-set defaults

ts

tsts

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not

reset the page count.

CAUTION:

CAUTION:CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also

deletes any pages that are stored in the memory.

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

34 Chapter 7 Solve problems

2.

2.2. On the Syst

Syst

SystSystem

em

emem tab, click .

Service

ServiceService

3.

3.3. In the Res

Res

ResRestore Def

tore Def

tore Deftore Defaults

aults

aultsaults area, click the R

R

RRestor

estor

estorestore defaul

e defaul

e defaule defaults

ts

tsts button.

The printer automatically restarts.

A “Cartridge is l

A “Cartridge is lA “Cartridge is low” or “Cartridge is v

ow” or “Cartridge is v

ow” or “Cartridge is vow” or “Cartridge is very l

ery l

ery lery low” mes

ow” mes

ow” mesow” message appe

sage appe

sage appesage appears

ars

arsars

Understand the cartridge-related messages and what actions to take.

Cartridge is lo

Cartridge is loCartridge is low

w

ww: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary.

Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does

not need to be replaced now.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.

To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth

about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner

cartridge into the printer and close the cover.

Cartridge is very l

Cartridge is very lCartridge is very low

ow

owow: The printer indicates when the cartridge level is very low. Actual cartridge life remaining

may vary. Consider having a replacement available to install when print quality is no longer acceptable. The

cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached V

V

VVery Low

ery Low

ery Lowery Low, HP’s Premium Protection Warranty on that toner cartridge has

ended.

You can change the way the printer reacts when supplies reach the V

V

VVery Low

ery Low

ery Lowery Low state. You do not have to

re-establish these settings when you install a new toner cartridge.

Change the “V

Change the “VChange the “Very Low” settings

ery Low” settings

ery Low” settingsery Low” settings

You can how the printer will notify you about very low cartridge levels.congure

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. Select the Syst

Syst

SystSystem

em

emem tab, and then select Suppl

Suppl

SupplSupply Settings

y Settings

y Settingsy Settings.

3.

3.3. Select one of the following options from the V

V

VVery Low Setting (B

ery Low Setting (B

ery Low Setting (Bery Low Setting (Black Cartridge):

lack Cartridge):

lack Cartridge):lack Cartridge): drop-down list:

●Select the S

S

SStop

top

toptop option to set the printer to stop printing until you replace the cartridge.

●Select the C

C

CContinue

ontinue

ontinueontinue option to set the printer to alert you that the cartridge is very low, but to continue

printing.

Print

PrintPrinter does not pick up p

er does not pick up p

er does not pick up per does not pick up paper or misf

aper or misf

aper or misfaper or misfeeds

eeds

eedseeds

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up

multiple sheets of paper at one time. Either of these situations can result in paper jams.

The pr

The prThe product does not pick up paper

oduct does not pick up paper

oduct does not pick up paperoduct does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1.

1.1. Open the product and remove any jammed sheets of paper.

2.

2.2. Load the tray with the correct size of paper for your job.

A “Cartridge is low” or “Cartridge is very low” message appears 35

Featur

FeaturFeature

e

ee Description

Description

DescriptionDescription

1 Internal areas

2 Input tray

3 Output bin

NO

NONOTE:

TE:

TE:TE: Jams can occur in more than one location.

Experiencing fr

Experiencing frExperiencing frequent or recurring paper jams

equent or recurring paper jams

equent or recurring paper jamsequent or recurring paper jams?

?

??

Follow these steps to solve problems with frequent paper jams. If the step does not resolve the problem rst

continue with the next step until you have resolved the problem.

1.

1.1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.

2.

2.2. Check that the tray is congured for the correct paper size and type. Adjust paper settings if necessary.

a.

a.a. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

b.

b.b. Syst

Syst

SystSystem

em

emem P

P

PPaper Setup

aper Setup

aper Setupaper SetupClick the tab, and then click the page.

c.

c.c. Select the type of paper that is in the tray.

d.

d.d. Select the size of paper that is in the tray.

3.

3.3. Turn the printer wait 30 seconds, and then turn it on again.o,

4.

4.4. Print a cleaning page to remove excess toner from inside the printer. See Print a cleaning page.

5.

5.5. Print a conguration page to test the printer.

a.

a.a. If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to

wake up the printer.

b.

b.b. Press and hold the Resume/Cancel button on the control panel until the Ready light begins

blinking, and then release the button.

If none of these steps resolves the problem, the printer might need service. Contact HP customer support.

Cl

ClClear jams fr

ear jams fr

ear jams frear jams from the input tray

om the input tray

om the input trayom the input tray

Use the following procedure to clear paper jams from the input tray.

CAUTION:

CAUTION:CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused

by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media

out of the product at an angle can damage the product.

NO

NONOTE:

TE:

TE:TE: Depending on where the jam is located, some of the following steps might not be necessary.

Experiencing frequent or recurring paper jams? 37

1.

1.1. Open the print-cartridge door, and then remove the print cartridge.

2.

2.2. Remove the media stack from the input tray.

38 Chapter 7 Solve problems

1.

1.1. Open the print-cartridge door, and then remove the print cartridge.

CAUTION:

CAUTION:CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.

2.

2.2. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the product.

40 Chapter 7 Solve problems

3.

3.3. Reinstall the print cartridge, and then close the print-cartridge door.

Cl

ClClear jams fr

ear jams fr

ear jams frear jams from the outp

om the outp

om the outpom the output ar

ut ar

ut arut areas

eas

easeas

Use the following procedure to check for paper in all possible jam locations in the output areas.

CAUTION:

CAUTION:CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused

by sharp objects will not be covered by the warranty.

1.

1.1. Open the print-cartridge door, and then remove the print cartridge.

Clear jams from the output areas 41

2.

2.2. Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is

most visible (this includes the middle), and carefully pull it free from the product.

3.

3.3. Reinstall the print cartridge, and then close the print-cartridge door.

Impr

ImprImprov

ov

ovove print quality

e print quality

e print qualitye print quality

The following information provides troubleshooting steps to resolve print-quality problems, including the

following problems:

●Smears

42 Chapter 7 Solve problems

●Fuzzy print

●Dark print

●Light print

●Streaks

●Missing toner

●Scattered dots of toner

●Loose toner

●Skewed images

To resolve these or other print-quality problems, try the following solutions in the order presented.

For information about resolving specic image defects, see Troubleshoot print quality problems.

Updat

UpdatUpdate the printer

e the printer

e the printer e the printer rmw

rmw

rmwrmwar

ar

arare

e

ee

Try upgrading the printer rmware.

For more information, see Update the rmware.

Print fr

Print frPrint from a

om a

om a om a so

so

so softwar

ftwar

ftwarftware progr

e progr

e progre program

am

amam

dierent

dierentdierent

Try printing from a dierent software program. If the page prints correctly, the problem is with the software

program from which you were printing.

Check the paper

Check the paperCheck the paper-type setting f

-type setting f

-type setting f-type setting for the print job

or the print job

or the print jobor the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy

or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting on the printer

Check the paper type setting on the printerCheck the paper type setting on the printer

Check the paper type loaded to the input tray, and change the setting as needed.

1.

1.1. Check the printer input tray to see if it is loaded with the correct type of paper.

2.

2.2. Verify that the paper is correctly loaded. See .Load media

Check the paper type setting (Windows)

Check the paper type setting (Windows)Check the paper type setting (Windows)

Check the paper type setting for Windows, and change the setting as needed.

1.

1.1. From the software program, select the option.

Print

PrintPrint

2.

2.2. Select the printer, and then click the Pr

Pr

PrProperties

operties

opertiesoperties Pref

Pref

PrefPreferenc

erenc

erencerences

es

eses or button.

3.

3.3. Click the Paper

Paper

PaperPaper/Quality

/Quality

/Quality/Quality tab.

4.

4.4. From the P

P

PPaper T

aper T

aper Taper Type

ype

ypeype drop-down list, select the option for the type of paper you are using, and click the OK

OK

OK OK

button.

Update the printer rmware 43

5.

5.5. Click the button to close the

OK

OKOK Document Pr

Document Pr

Document PrDocument Properties

operties

opertiesoperties dialog box. In the dialog box, click the button

Print

PrintPrint OK

OK

OKOK

to print the job.

Check the paper type setting (macOS)

Check the paper type setting (macOS)Check the paper type setting (macOS)

Check the paper type setting for macOS, and change the setting as needed.

1.

1.1. Click the menu, and then click the option.

File

FileFile Print

Print

PrintPrint

2.

2.2. In the menu, select the printer.

Printer

PrinterPrinter

3.

3.3. By default, the print driver displays the C

C

CCopies & Pag

opies & Pag

opies & Pagopies & Pages

es

eses menu. Open the menus drop-down list, and then

click the menu.

Finishing

FinishingFinishing

4.

4.4. Select a type from the Media T

Media T

Media TMedia Type

ype

ypeype drop-down list.

5.

5.5. Click the button.

Print

PrintPrint

Check toner

Check tonerCheck toner-cartridge status

-cartridge status

-cartridge status-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of

other replaceable maintenance parts.

St

StStep one: Find supplies inf

ep one: Find supplies inf

ep one: Find supplies infep one: Find supplies information on

ormation on

ormation on ormation on congur

congur

congurconguration

ation

ationation page

page

page page

Supplies information is included on the conguration page.

1.

1.1. If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to wake

up the printer.

2.

2.2. Press and hold the Resume/Cancel button on the control panel until the Ready light begins

blinking, and then release the button.

St

StStep two: Check supplie

ep two: Check supplie

ep two: Check supplieep two: Check supplies status

s status

s statuss status

The conguration page contains information about the cartridges and other replaceable maintenance parts.

1.

1.1. Look at the conguration page to check the supplies status of the toner cartridges and if applicable, the

status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The

conguration page indicates when a supply level is very low.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner

cartridge has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the

conguration page lists the genuine HP part numbers.

2.

2.2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has “HP” on it, or has the HP logo on it. For more information on identifying HP

cartridges go to www.hp.com/go/learnaboutsupplies.

44 Chapter 7 Solve problems

Cartridge cl

Cartridge clCartridge cleaning

eaning

eaningeaning

During the printing process, cartridges might be contaminated by paper dust and cause print quality issues such

as background issues, vertical dark bands, or repetitive horizontal banding.

To improve the above mentioned print quality issues, start the Cartridge Cleaning mode to begin the cleaning

process. See Print a cleaning page.

Print a cl

Print a clPrint a cleaning pag

eaning pag

eaning pageaning page

e

ee

During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause

print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Use the following procedure to print a cleaning page.

1.

1.1. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS).

2.

2.2. Click the Syst

Syst

SystSystem

em

emem tab, and then click .

Service

ServiceService

3.

3.3. In the Cartridge Cle

Cartridge Cle

Cartridge CleCartridge Cleaning Mode

aning Mode

aning Modeaning Mode area, click to begin the cleaning process.

Start

StartStart

Visuall

VisuallVisually ins

y ins

y insy inspect the toner cartridge

pect the toner cartridge

pect the toner cartridgepect the toner cartridge

Follow these steps to inspect the toner cartridge.

1.

1.1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.

2.

2.2. Check the memory chip for damage.

3.

3.3. Examine the surface of the green imaging drum.

CAUTION:

CAUTION:CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality

problems.

4.

4.4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.

5.

5.5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.

Check paper and the printing envir

Check paper and the printing envirCheck paper and the printing environment

onment

onmentonment

Using paper that does not meet HP might cause some print quality problems. The environment can specications

directly print quality. Follow these steps to check paper and the printing environment.aect

St

StStep one: Use paper tha

ep one: Use paper tha

ep one: Use paper thaep one: Use paper that meets HP

t meets HP

t meets HP t meets HP specications

specications

specicationsspecications

Some print-quality problems arise from using paper that does not meet HP specications.

●Always use a paper type and weight that this printer supports.

●Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,

staples, and curled or bent edges.

●Use paper that has not been previously printed on.

●Use paper that does not contain metallic material, such as glitter.

●Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet

printers.

Cartridge cleaning 45

Marke:	HP
Kategorie:	Drucker
Modell:	LaserJet Pro M110we

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