QNAP TS-h1277XU-RP Bedienungsanleitung

QNAP IM TS-h1277XU-RP

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TS-hx77XU-RP
TS-h977XU-RP
TS-h1277XU-RP
TS-h1677XU-RP
TS-h2477XU-RP
User Guide
Document Version: 3
07/06/2021
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-hx77XU-RP.............................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 8
Front Panel...............................................................................................................................................8
Rear Panel..............................................................................................................................................10
System Board.........................................................................................................................................12
Drive Numbering.....................................................................................................................................15
Installation Requirements........................................................................................................................... 17
Safety Information.......................................................................................................................................17
Setting Up the NAS.....................................................................................................................................18
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 20
Drive Installation.....................................................................................................................................20
Replacing Memory Modules................................................................................................................... 27
Replacing Expansion Cards................................................................................................................... 34
Hot-Swapping Redundant Power Supply Units......................................................................................42
Installing Handles on the TS-h977XU-RP.............................................................................................. 44
Rail Kits.................................................................................................................................................. 45
Expansion Unit Installation..................................................................................................................... 45
QuTS hero Installation................................................................................................................................ 51
Installing QuTS hero Using Qfinder Pro................................................................................................. 52
Installing QuTS hero Using the Cloud Key.............................................................................................54
4. Basic Operations
Power Button.............................................................................................................................................. 57
Reset Button............................................................................................................................................... 57
LEDs........................................................................................................................................................... 58
Audio Alert.................................................................................................................................................. 59
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 61
Hot-swapping Failed Drives........................................................................................................................61
Support and Other Resources.................................................................................................................... 62
6. Glossary
Cloud Key................................................................................................................................................... 63
myQNAPcloud............................................................................................................................................ 63
myQNAPcloud Link.....................................................................................................................................63
QNAP ID..................................................................................................................................................... 63
Qfinder Pro................................................................................................................................................. 63
QuTS hero.................................................................................................................................................. 63
TS-hx77XU-RP User Guide
1
7. Notices
Limited Warranty.........................................................................................................................................64
Disclaimer................................................................................................................................................... 64
GNU Public License....................................................................................................................................64
CE Notice....................................................................................................................................................72
FCC Notice................................................................................................................................................. 72
VCCI Notice................................................................................................................................................ 72
BSMI Notice................................................................................................................................................73
SJ/T 11364-2006.........................................................................................................................................73
2
1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-hx77XU-RP User Guide
Preface 3
2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-hx77XU-RP
Equipped with an AMD Ryzen™ processor, the TS-hx77XU-RP NAS is a powerful solution for the storage,
backup, sharing, and centralized management of your data. The new powerful AMD Ryzen™ processors
enable the TS-hx77XU-RP to run on QNAP's NAS ZFS file based operating system QuTS hero. Featuring a
versatile PCIe expansion card slot and scaling up to 64 GB of memory, the TS-hx77XU-RP adapts to your
changing business needs. Each TS-hx77XU-RP also features four network ports (two 10GbE SFP+ and two
1GbE RJ45) for increased bandwidth and throughput, and a pre-installed dual-port 10Gbase-T RJ45 network
expansion card. The TS-hx77XU-RP is able to leverage its AES-NI encryption engine to accelerate the
performance of encrypted file transfers.
Hardware Specifications
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-h977XU-RP-3700X-32G 9 AMD Ryzen™ 7 3700X Redundant
TS-h1277XU-RP-3700X-32G 12 AMD Ryzen™ 7 3700X Redundant
TS-h1277XU-RP-3700X-128G 12 AMD Ryzen™ 7 3700X Redundant
TS-h1677XU-RP-3700X-32G 16 AMD Ryzen™ 7 3700X Redundant
TS-h2477XU-RP-3700X-32G 24 AMD Ryzen™ 7 3700X Redundant
Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
TS-h1677XU-RP-3700X-32G
TS-h2477XU-RP-3700X-32G
Processor
CPU AMD Ryzen™ 7 3700X
Frequency 8-core/16 thread 3.6 GHz base/Turbo 4.4 GHz
Architecture x86 64-bit
Encryption
engine
AES-NI
Memory
Pre-installed
memory
TS-h977XU-RP-3700X-32G, TS-h1277XU-RP-3700X-32G:
32 GB RAM: 2 x 16 GB UDIMM DDR4
TS-h1277XU-RP-3700X-128G:
128 GB RAM: 4 x 32 GB UDIMM DDR4
32 GB RAM: 2 x 16 GB
UDIMM DDR4
TS-hx77XU-RP User Guide
Product Overview 4
Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
TS-h1677XU-RP-3700X-32G
TS-h2477XU-RP-3700X-32G
Memory slots 4 x Long-DIMM DDR4
Important
• Use only QNAP memory modules to maintain system performance
and stability. For NAS devices with more than one memory slot, use
QNAP modules with identical specifications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Maximum
memory
128 GB RAM: 4 x 32 GB
Flash
memory
5 GB (dual-boot OS protection)
Storage
Drive bays • 4 x 3.5-inch SATA 6
Gbps
• 5 x 2.5-inch SATA 6
Gbps
12 x 3.5-inch SATA 6 Gbps TS-h1677XU-RP:
16 x 3.5-inch SATA 6 Gbps
TS-h2477XU-RP:
24 x 3.5-inch SATA 6 Gbps
Note
The drive bays are backward compatible with SATA 3 Gbps drives.
Drive
compatibility
3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
2.5-inch bays:
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Important
2.5-inch drive trays only support drives with a maximum height of 9.5
mm.
SSD cache
acceleration
support
• 3.5-inch drive bays:
1 to 4
• 2.5-inch drive bays:
5 to 9
3.5-inch drive bays: 1 to 12 • TS-h1677XU-RP: 3.5-
inch drive bays:
1 to 16
• TS-h2477XU-RP:3.5-inch
drive bays:
1 to 24
Hot-swapping Supported
Network
10 Gigabit
Ethernet
ports
• 2 x 10GbE SFP+ SmartNIC
• 2 x 10GbaseT RJ45
2 x 10GbE SFP+ SmartNIC
TS-hx77XU-RP User Guide
Product Overview 5
Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
TS-h1677XU-RP-3700X-32G
TS-h2477XU-RP-3700X-32G
Gigabit
Ethernet
ports
2 x GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 3.0 x16 • 2 x PCIe 3.0 x4
• 2 x PCIe 3.0 x8
Note
Certain PCIe slot lengths are affected by
installation of expansion cards in neighboring
PCIe slots. For details, see Replacing
Expansion Cards.
Tip
For the list of compatible drive models and expansion cards, go to
https://www.qnap.com/compatibility.
USB ports • 4 x USB 3.2 Gen 1 Type-
A
• 1 x USB 3.2 Gen 2
(10Gbps) 5V/1A Type-A
• 4 x USB 3.2 Gen 1 Type-A
• 1 x USB 3.2 Gen 2 (10Gbps) 5V/3A Type-C
• 1 x USB 3.2 Gen 2 (10Gbps) 5V/1A Type-A
Interface
Buttons • Power
• Reset
Dimensions
Form factor 1U Rackmount 2U Rackmount • TS-h1677XU-RP:
3U Rackmount
• TS-h2477XU-RP:
4U Rackmount
Dimensions
(H x W x D)
43.3 x 482.6 x 505.54 mm
(1.70 x 19.00 x 19.90 in)
88.3 x 482 x 562 mm
(3.48 x 18.98 x 22.13 in)
• TS-h1677XU-RP: 130 x
481 x 573.5 mm
(5.11 x 18.94 x 22.58 in)
• TS-h2477XU-RP: 176.15
x 481.04 x 672.02 mm
(6.94 x 18.94 x 26.46 in)
Net weight 8.62 kg (19.00 lbs) 13.73 kg (30.27 lbs) • TS-h1677XU-RP:
15.26 kg (33.64 lbs)
• TS-h2477XU-RP:
22.66 kg (49.96 lbs)
Others
TS-hx77XU-RP User Guide
Product Overview 6
Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
TS-h1677XU-RP-3700X-32G
TS-h2477XU-RP-3700X-32G
Rail
compatibility
• TS-h977XU-RP, TS-h1277XU-RP: RAIL-B02
• TS-h1677XU-RP: RAIL-A03
• TS-h2477XU-RP: RAIL-A02
Note
• Rail kits are not included with the NAS and must be purchased
separately. For details, contact an authorized reseller or go to http://
shop.qnap.com.
• Information on rail kit installation can be found in the installation
guide included in the rail kit package.
Power supply
unit
• TS-h977XU-RP: 2 x 300W, 100-240V AC, 50/60 Hz
• TS-h1277XU-RP: 2 x 300W, 100-240V AC, 50/60 Hz
• TS-h1677XU-RP: 2 x 500W, 100-240V AC, 50/60 Hz
• TS-h2477XU-RP: 2 x 800W, 100-240V AC, 50/60 Hz
System
battery
CR2032 lithium battery (3V, 225 mAh)
Important
Dispose of used batteries according to local regulations or the
instructions of the battery manufacturer.
Sound level 43.8 db(A) 37.2 db(A) TS-h1677XU-RP:
46.6 db(A)
TS-h2477XU-RP:
27.5 db(A)
Note
The sound level was tested at a bystander position, which is within one
meter of the NAS. The test NAS operated at low speed with the
maximum number of drives installed.
Fans System: 3 x 40 mm, 12V DC
fans
System: 2 x 70 mm, 12V DC
fans
System: 4 x 92 mm, 12V DC
fans
Operating
temperature
0ËšC to 40ËšC (32ËšF to 104ËšF)
Relative
humidity
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Package Contents
Item Quantity
TS-hx77XU-RP 1
Power cord 2
TS-hx77XU-RP User Guide
Product Overview 7
Item Quantity
Ethernet cable • TS-h977XU-RP, TS-h1277XU-RP:
2 x 1GbE (Cat5e), 2 x 10GbE (Cat6a)
• TS-h1677XU-RP, TS-h2477XU-RP:
1 x 1GbE (Cat5e)
Screws for 2.5-inch drives • TS-h977XU-RP: 32
• TS-h1277XU-RP: 36
• TS-h1677XU-RP: 64
• TS-h2477XU-RP: 96
Screws for 3.5-inch drives • TS-h977XU-RP: 16
• TS-h1277XU-RP: 48
• TS-h1677XU-RP: 64
• TS-h2477XU-RP: 96
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-h977XU-RP
No. Component No. Component
1 Status LED 3 Drive LEDs
2 LAN LED 4 Power button
TS-hx77XU-RP User Guide
Product Overview 8
TS-h1277XU-RP
No. Component No. Component
1 Drive LEDs 4 LAN LED
2 Power button 5 Expansion unit LED
3 Status LED - -
TS-h1677XU-RP, TS-h2477XU-RP
No. Component No. Component
1 Power button 4 Expansion unit LED
2 Status LED 5 Drive LEDs
3 LAN LED - -
TS-hx77XU-RP User Guide
Product Overview 9
Rear Panel
TS-h977XU-RP
No. Component No. Component
1 Ethernet port 3 (10GbE SFP+) 7 Power supply unit 2
2 USB 3.2 Gen 2 Type-A port 8 Ethernet port 2 (GbE RJ45)
3 Ethernet port 1 (GbE RJ45) 9 USB 3.2 Gen 1 Type-A ports
4 Ethernet port 6 (10GBase-T RJ45) 10 Ethernet port 4 (10GbE SFP+)
5 Ethernet port 5 (10GBase-T RJ45) 11 Reset button
6 Power supply unit 1 - -
TS-h1277XU-RP
TS-hx77XU-RP User Guide
Product Overview 10
No. Component No. Component
1 Ethernet port 3 (10GbE SFP+) 8 Ethernet port 5 (10GBase-T RJ45)
2 USB 3.2 Gen 2 Type-A port 9 Ethernet port 2 (GbE RJ45)
3 Ethernet port 1 (GbE RJ45) 10 USB 3.2 Gen 2 Type-C port
4 Ethernet port 6 (10GBase-T RJ45) 11 USB 3.2 Gen 1 Type-A ports
5 PCIe low-profile covers 12 Ethernet port 4 (10GbE SFP+)
6 Power supply unit 1 13 Reset button
7 Power supply unit 2 - -
TS-h1677XU-RP
No. Component No. Component
1 Power supply unit 1 7 USB 3.2 Gen 2 Type-C port
2 Power supply unit 2 8 USB 3.2 Gen 1 Type-A ports
3 PCIe full-height covers 9 Ethernet port 3 (10GbE SFP+)
4 Ethernet port 1 (GbE RJ45) 10 Ethernet port 4 (10GbE SFP+)
5 Ethernet port 2 (GbE RJ45) 11 Reset button
6 USB 3.2 Gen 2 Type-A port - -
TS-hx77XU-RP User Guide
Product Overview 11
TS-h2477XU-RP
No. Component No. Component
1 Power supply unit 1 7 Ethernet port 2 (GbE RJ45)
2 Power supply unit 2 8 USB 3.2 Gen 2 Type-A port
3 PCIe full-height covers 9 USB 3.2 Gen 2 Type-C port
4 Ethernet port 4 (10GbE SFP+) 10 USB 3.2 Gen 1 Type-A ports
5 Ethernet port 3 (10GbE SFP+) 11 Reset button
6 Ethernet port 1 (GbE RJ45) - -
System Board
TS-h977XU-RP
TS-hx77XU-RP User Guide
Product Overview 12
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x16)
Note
A dual-port 10Base-T expansion
card is installed on this PCIe slot.
4 Memory slot 2 (Channel A, DIMM 2)
2 Memory slot 4 (Channel B, DIMM 4) 5 Memory slot 1 (Channel A, DIMM 1)
3 Memory slot 3 (Channel B, DIMM 3) - -
TS-h1277XU-RP
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 4 (Channel B, DIMM 4)
2 PCIe slot 2 (PCIe 3.0 x8) 6 Memory slot 3 (Channel B, DIMM 3)
3 PCIe slot 3 (PCIe 3.0 x4) 7 Memory slot 2 (Channel A, DIMM 2)
4 PCIe slot 4 (PCIe 3.0 x8)
Note
A dual-port 10Base-T expansion
card is installed on this PCIe slot.
8 Memory slot 1 (Channel A, DIMM 1)
TS-hx77XU-RP User Guide
Product Overview 13
TS-h1677XU-RP
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 4 (Channel B, DIMM 4)
2 PCIe slot 2 (PCIe 3.0 x8) 6 Memory slot 3 (Channel B, DIMM 3)
3 PCIe slot 3 (PCIe 3.0 x4) 7 Memory slot 2 (Channel A, DIMM 2)
4 PCIe slot 4 (PCIe 3.0 x8) 8 Memory slot 1 (Channel A, DIMM 1)
TS-h2477XU-RP
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 4 (Channel B, DIMM 4)
2 PCIe slot 2 (PCIe 3.0 x8) 6 Memory slot 3 (Channel B, DIMM 3)
TS-hx77XU-RP User Guide
Product Overview 14
No. Component No. Component
3 PCIe slot 3 (PCIe 3.0 x8) 7 Memory slot 2 (Channel A, DIMM 2)
4 PCIe slot 4 (PCIe 3.0 x4)
Note
A dual-port 10GbE (SFP+)
expansion card is installed on
this PCIe slot.
8 Memory slot 1 (Channel A, DIMM 1)
Drive Numbering
TS-h977XU-RP 3.5-inch Trays
TS-h977XU-RP 2.5-inch Trays
TS-hx77XU-RP User Guide
Product Overview 15
TS-h1277XU-RP
TS-h1677XU-RP
TS-hx77XU-RP User Guide
Product Overview 16
TS-h2477XU-RP
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://www.qnap.com/
compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
TS-hx77XU-RP User Guide
Product Overview 17
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see .Installation Requirements
2. Optional: Replace memory modules.
For details, see .Replacing Memory Modules
3. Optional: Replace expansion cards.
For details, see .Replacing Expansion Cards
4. Install the NAS on a rack.
TS-hx77XU-RP User Guide
Product Overview 18
5. Install the drives.
For details, see the following topics:
• Installing 3.5-inch Hard Drives on 3.5-inch Trays
• Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
• Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
8. Install QuTS hero.
For details, see .QuTS hero Installation
9. Log on to QuTS hero.
TS-hx77XU-RP User Guide
Product Overview 19
3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-hx77XU-RP is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state
drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-hx77XU-RP User Guide
Installation and Configuration 20
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-hx77XU-RP User Guide
Installation and Configuration 21
b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-hx77XU-RP User Guide
Installation and Configuration 22
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-hx77XU-RP User Guide
Installation and Configuration 23
b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the case cover.
a. Remove the screws.
b. Lift the cover up.
TS-hx77XU-RP User Guide
Installation and Configuration 24
3. Remove the drive tray.
a. Remove the screws.
b. Pull the tray out.
4. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
TS-hx77XU-RP User Guide
Installation and Configuration 25
5. Load the tray into the bay.
a. Insert the tray into the bay.
b. Attach the screws.
6. Attach the case cover.
a. Place the cover on the NAS.
b. Attach the screws.
TS-hx77XU-RP User Guide
Installation and Configuration 26
7. Power on the NAS.
Replacing Memory Modules
The TS-hx77XU-RP has four memory slots. You can increase the memory capacity of the NAS by upgrading
the memory module.
Use only QNAP modules of the same type and capacity to maintain system performance and stability. You
can purchase QNAP memory modules from authorized resellers.
Replacing Memory Modules on the TS-h977XU-RP
Important
QNAP recommends installing modules in pairs to run dual-channel mode.
• Ensure that each memory channel uses identical modules. See table below for details:
Channel name Slot numbering
Channel A Slots 1, 2
Channel B Slots 3, 4
• Install the pairs in sequence and follow the assigned slots for each pair.
• When installing one module use the slot furthest from the CPU (slot 4).
• Install memory modules in groups of two or four. When installing two memory modules,
install the memory in memory slots 2 and 4. When installing four modules, install the
memory in slots 2,4 and then slots 1, and 3.
For details on slot numbering, see .System Board
Warning
TS-hx77XU-RP User Guide
Installation and Configuration 27
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the front cover.
a. Remove the screws.
b. Lift the cover off the device.
5. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
b. Hold the module by the edges.
TS-hx77XU-RP User Guide
Installation and Configuration 28
6. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
7. Attach the case cover.
a. Place the cover on the device.
b. Attach the screws.
TS-hx77XU-RP User Guide
Installation and Configuration 29
8. Connect all cables and external attachments.
9. Power on the device.
10. Verify that the module is recognized by the device.
a. Log on to QuTS hero as administrator.
b. Control Panel System System Status Hardware InformationGo to > > > .
c. Total memoryCheck the value for .
Replacing Memory Modules on the TS-h1277XU-RP, TS-h1677XU-RP, and TS-h2477XU-RP
Important
QNAP recommends installing modules in pairs to run dual-channel mode.
• Ensure that each memory channel uses identical modules. See table below for details:
Channel name Slot numbering
Channel A Slots 1, 2
Channel B Slots 3, 4
• When installing one module use the slot furthest from the CPU (slot 4).
• Install the pairs in sequence and follow the assigned slots for each pair.
• Install memory modules in groups of two or four. When installing two memory modules,
install the memory in memory slots 2 and 4. When installing four modules, install the
memory in slots 2,4 and then slots 1, and 3.
For details on slot numbering, see .System Board
Warning
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Installation and Configuration 30
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover off the device.
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5. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
b. Hold the module by the edges.
6. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
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c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
7. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
c. Tighten the screws.
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8. Connect all cables and external attachments.
9. Power on the device.
10. Verify that the module is recognized by the device.
a. Log on to QuTS hero as administrator.
b. Control Panel System System Status Hardware InformationGo to > > > .
c. Total memoryCheck the value for .
Replacing Expansion Cards
The TS-hx77XU-RP supports selected expansion cards, some of which require QNAP PCIe brackets.
QNAP-branded expansion cards purchased from the company website are shipped with the brackets
necessary to fit all QNAP NAS models.
Replacing Expansion Cards on the TS-h977XU-RP
Note
A dual-port 10GBase-T network expansion card is pre-installed on the PCIe 3.0 x16 slot.
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
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Installation and Configuration 34
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Remove the screws.
b. Lift the cover off the device.
Warning
To avoid potential injury or damage to components, ensure that the drives and other internal
system components have cooled before touching them.
5. Remove the PCIe module.
a. Remove the screws from the module.
b. Remove the module from the chassis.
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6. Remove the existing expansion card.
a. Remove the screw that secures the cover to the chassis.
b. Hold the card by the edges.
c. Carefully pull the card out of the slot.
7. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
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8. Install the PCIe module.
a. Align the PCIe module with the system board.
b. Insert the PCIe module connector into the system board slot.
c. Attach the screws.
9. Attach the case cover.
a. Place the cover on the device.
b. Attach the screws.
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10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the device.
Replacing Expansion Cards on TS-h1277XU-RP, TS-h1677XU-RP, and TS-h2477XU-RP
Note
The following note is applicable to TS-h1277XU-RP and TS-h1677XU-RP.
• TS-h1277XU-RP: A dual-port 10Gbase-T network expansion card is pre-installed on
PCIe 3.0 x8 slot 4.
• Slot 2 will reduce its speed from x8 to p39-x4 if an expansion card is installed in slot 1.
• Slot 4 will reduce its speed from x8 to p39-x4 if an expansion card is installed in slot 3.
Note
The following note is applicable to TS-h2477XU-RP.
• A dual-port 10GbE (SFP+) network expansion card is pre-installed on PCIe 3.0 x8 slot
4.
• Slot 2 will reduce its speed from x8 to p39-x4 if an expansion card is installed in slot 1.
• Slot 3 will reduce its speed from x8 to p39-x4 if an expansion card is installed in slot 4.
Warning
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
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Installation and Configuration 38
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Slide the cover back.
c. Lift the cover off the device.
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5. Remove the existing expansion card.
a. Remove the screw that secures the cover to the chassis.
b. Hold the card by the edges.
c. Carefully pull the card out of the slot.
6. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
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7. Attach the case cover.
a. Place the cover on the device.
b. Slide the cover forward.
c. Tighten the screws.
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8. Connect all cables and external attachments.
9. Connect the power cord to the electrical outlet.
10. Power on the device.
Hot-Swapping Redundant Power Supply Units
Warning
• Electric shock hazard.
•
The NAS may have one or more power supply unit (PSU) cords. To avoid serious
injuries, a trained service technician must disconnect all PSU cords before installing or
replacing system components.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet and the power supply unit (PSU) that you are
replacing.
3. Firmly press the latch toward the handle and then pull the PSU out.
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4. Insert the new PSU.
5. Connect the power cord to the PSU and the electrical outlet.
6. Power on the device.
7. Enable alerts for PSU failures.
a. Log on to QuTS hero as administrator.
b. Control Panel System Hardware GeneralGo to > > > .
c. Enable Redundant Power Supply ModeSelect .
d. Apply AllClick .
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Installing Handles on the TS-h977XU-RP
Installing handles enables you to better grip and further secure the NAS on a rack. Handles on the TS-
h977XU-RP require manual installation.
1. Power off the NAS.
2. Install a handle on an angle bracket.
a. Align the openings on the handle with the two round screw holes on the angle bracket.
b. Attach the screws to lock the handle to the angle bracket.
3. Install the angle bracket on the device.
a. Align the holes on the angle bracket with the holes on the chassis.
Note
Ensure that the handle faces the same direction as the front panel.
b. Attach the screws.
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4. Install a second handle on the other side of the chassis.
5. Power on the NAS.
Rail Kits
Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized
reseller or go to .http://shop.qnap.com
The TS-hx77XU-RP is compatible with the following rail kit model:
Model Compatible Rail Kit
• TS-h977XU-RP
• TS-h1277XU-RP
RAIL-B02
TS-h1677XU-RP RAIL-A03-57
TS-h2477XU-RP RAIL-A02-90
You can find installation information in the rail kit package.
Expansion Unit Installation
The TS-hx77XU-RP supports SAS expansion units, USB expansion units, and SATA JBOD expansion units.
For details, please see table below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to .https://shop.qnap.com/
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
http://www.qnap.com/go/compatibility-expansion.
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Expansion Unit Model Description Required Accessories
REXP-1620U-RP • Uses a SAS 12 Gbps
(SFF-8644) interface
• Supports SAS/SATA
HDD/SSD
• SAS-12G2E storage
expansion card
• mini-SAS SFF-8644 cable
• RAIL-A03-57
REXP-1220U-RP • Uses a SAS 12 Gbps
(SFF-8644) interface
• Supports SAS/SATA
HDD/SSD
REXP-1610U-RP • Uses a SAS 6 Gbps
(SFF-8644) interface
• Supports SATA/HDD/SSD
REXP-1210U-RP • Uses a SAS 6 Gbps
(SFF-8644) interface
• Supports SATA/HDD/SSD
TL-R1620Sep-RP • Uses a SAS 12 Gbps
(SFF-8644) interface
• Supports SAS/SATA
HDD/SSD
• One of the following storage
expansion cards:
• SAS-12G2E
• QXP-820S-B3408
• QXP-1620S-B3616W
• mini-SAS SFF-8644 cable
• RAIL-B02
TL-R1220Sep-RP
TL-D400S • Uses a SATA 6 Gbps
(SFF-8088) interface
• Supports SATA/HDD/SSD
• 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus
adapter
TL-D800S • 2 x SFF-8088 connector
cables
• QXP-800eS-A1164 host bus
adapter
TL-D1600S • 4 x SFF-8088 to SFF-8644
connector cables
• QXP-1600eS host bus adapter
TL-R400S • 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus
adapter
• RAIL-B02
TL-R1200S-RP • 3 x SFF-8088 to SFF-8644
connector cables
• QXP-1600eS host bus adapter
• RAIL-B02
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Installation and Configuration 46
Expansion Unit Model Description Required Accessories
TR-002 • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
TR-004 • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
TR-004U • USB 3.2 Gen 1 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
• RAIL-B02
TL-D800C • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
TL-R1200C-RP • USB 3.2 Gen 2 Type-A to
Type-C cable
• USB 3.2 Gen 2 Type-C to
Type-C cable
• RAIL-B02
Connecting SAS Expansion Units
To connect the device to SAS expansion units, a storage expansion card must be installed in the device.
For required accessories details, see .Expansion Unit Installation
1. Install a storage expansion card on the PCIe slot.
For details, see .Replacing Expansion Cards
2. Connect the expansion units to the device using the following topology.
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Installation and Configuration 47
TS-h977XU-RP
TS-hx77XU-RP User Guide
Installation and Configuration 48
TS-h1277XU-RP, TS-h1677XU-RP, and TS-h2477XU-RP
3. Power on the expansion units.
4. Verify that the expansion units are recognized by the device.
a. Log on to QuTS hero as administrator.
b. Main Menu Storage & Snapshots Overview SystemGo to > > > .
c. Verify that the expansion units are listed.
Connecting SATA JBOD Expansion Units
To connect the device to SATA JBOD expansion units, a host bus adapter must be installed on the NAS.
For required accesssories details, see .Expansion Unit Installation
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Installation and Configuration 49
1. Power off the NAS.
2. Install a host bus adapter on the PCIe slot.
Important
The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a
host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.
For details, see .Replacing Expansion Cards
3. Connect the expansion units to the NAS using the following topology.
Note
This image shows connecting the NAS to JBOD expansion units TL-R400S and TL-R1200S-
RP.
4. Power on the SATA JBOD expansion units.
5. Power on the NAS.
6. Verify that the expansion units are recognized by the NAS.
a. Log on to QuTS hero as administrator.
b. Main Menu Storage & Snapshots Overview SystemGo to > > > .
c. Verify that the expansion units are listed.
Connecting USB Expansion Units
To connect the device to USB expansion units, USB Type-A to USB Type-C cables or USB Type-C to USB
Type-C cables are required.
For required accessories details, see .Expansion Unit Installation
1. Connect the expansion unit to the NAS.
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Installation and Configuration 50
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 2 Type-A port on the NAS.
2. Power on the expansion units.
3. Verify that the expansion units are recognized by the NAS.
a. Log on to QuTS hero as administrator.
b. Main Menu Storage & Snapshots Overview SystemGo to > > > .
c. Verify that the expansion units are listed.
QuTS hero Installation
The TS-hx77XU-RP uses the QNAP QuTS hero operating system. You can install QuTS hero using any of
the following methods.
Method Description Requirements
Qfinder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qfinder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer
• Network cable
• Qfinder Pro installer
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Method Description Requirements
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer or mobile device
• myQNAPcloud account
• Cloud Key
You can also install the QNAP QTS operating system. If your NAS is connected to the internet, the option to
install QTS will appear in the Smart Installation Guide wizard using any of the methods in the table. You can
also manually download the QTS firmware from .download.qnap.com
Warning
QuTS hero and QTS use different file systems. Switching operating systems will reset the
NAS and delete all data.
Installing QuTS hero Using Qfinder Pro
Warning
Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.
1. Power on the device.
2. Connect the device to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address.
The opens in the default web browser.Smart Installation Guide
5. Start Smart Installation GuideClick .
The window appears.Install Firmware
6. Install firmware using any of the following methods:
Installation methods Steps
Automatic Click .Start
Automatically searches for available firmware updates and installs firmware.
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Installation methods Steps
Manual installation Click .a. Manual Installation
The window appears.Install Firmware
b. BrowseClick .
The upload file window appears.
c. Select file.
d. OpenClick .
Starts firmware installation.
Skip Click .a. Skip
Skips firmware installation.
7. Specify the following information
• : Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),NAS name
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• : Specify an administrator password with 1 to 64 characters. The password supports allPassword
ASCII characters.
8. NextClick .
9. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
10. NextClick .
The screen appears.Configure the network settings
11. Obtain an IP address automatically (DHCP)Select .
12. NextClick .
The screen appears.Cross-platform file transfer service
13. Select the types of devices that you will use to access shared folders on the NAS.
14. NextClick .
15. Review the settings.
16. ApplyClick .
A confirmation message appears.
Warning
Clicking Yes deletes all data on the drive before installing QuTS hero.
17. YesClick .
• The installation progress bar appears.QuTS hero
• is installed.QuTS hero
Note
It may take a couple of minutes to complete QuTS hero installation.
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18. Go to NAS ManagementOptional: Click .
Tip
Click to set more advanced QuTS hero configurations and settings.Go to NAS Management
For details, see QuTS hero User Guide.
Installing QuTS hero Using the Cloud Key
Warning
Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.
1. Power on the device.
2. Connect the device to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to .http://install.qnap.com/
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. InitializeLocate the NAS in the list and then click .
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPCloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QuTS hero through LAN
and then installing myQNAPCloud Link.
7. NextClick .
The opens in the default web browser.Smart Installation Guide
8. Perform any of the following actions.
• To check for the latest available version, click .Start
The wizard downloads the latest available version, and then the NAS restarts after the download
is complete. If a newer version is not available, the wizard automatically displays the Smart
Installation Guide.
• To install the out-of-the-box version, click .Skip
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Installation and Configuration 54
9. Start Smart Installation GuideClick .
The window appears.Install Firmware
10. Install firmware using any of the following methods:
Installation methods Steps
Automatic Click .Start
Automatically searches for available firmware updates and installs firmware.
Manual installation Click .a. Manual Installation
The window appears.Install Firmware
b. BrowseClick .
The upload file window appears.
c. Select file.
d. OpenClick .
Starts firmware installation.
Skip Click .Skip
Skips firmware installation.
11. Specify the following information
• : Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),NAS name
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• : Specify an administrator password with 1 to 64 characters. The password supports allPassword
ASCII characters.
12. NextClick .
13. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
14. NextClick .
The screen appears.Configure the network settings
15. Obtain an IP address automatically (DHCP)Select .
16. NextClick .
The screen appears.Cross-platform file transfer service
17. Select the types of devices that you will use to access shared folders on the NAS.
18. NextClick .
19. Review the settings.
20. ApplyClick .
A confirmation message appears.
Warning
Clicking deletes all data on the drive before installing QuTS hero.Confirm
21. ConfirmClick .
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QuTS hero is installed.
22. Go to NAS ManagementOptional: Click .
Tip
Click to set more advanced QuTS hero configurations and settings.Go to NAS Management
For details, see QuTS hero User Guide.
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4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The device powers on.
Power off Press and hold the button for 1.5
seconds.
The device powers off.
Force power off Press and hold the button for 5 seconds. The device powers off.
Important
Use this method only when the
device is unresponsive.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: The default password
is the first MAC address in uppercase letters without
special characters. For example, if the first MAC
address is 00-08-9B-F6-15-75, then the admin
password will be 00089BF61575.
Tip
You can find the first MAC address using
Qfinder Pro. A label attached to the device
also lists the address as MAC1.
• TCP/IP configuration:
• Obtain IP address settings automatically via
DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
Advanced system
reset
Press and hold the
button for 15 seconds.
The default factory settings are restored.
• To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
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LEDs
LEDs indicate the system status and related information when the device is powered on. The following LED
information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see .Front Panel
LED Status Description
System Status Flashes green and red
alternately every 0.5
seconds
• The drive is being formatted.
• The device is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
• The firmware is being updated.
Important
When updating the firmware, do not remove
the power cord or USB cable, and do not
force-exit the application.
Red • The drive is invalid.
• The shared folder has reached its full capacity.
• The shared folder is about to reach its full capacity.
• The system fan is not functioning.
• An error occurred when accessing (read/write) the
data.
• A bad sector is detected on the hard drive.
• The device is in degraded read-only mode (two
member drives failed in RAID 5 or RAID 6 but the data
can still be read).
• A hardware self-test error occurred.
Flashes red every 0.5
seconds
The device is in degraded mode (one member drive failed
in RAID 1, RAID 5, or RAID 6).
Flashes green every 0.5
seconds
• The NAS is starting up.
• The device is not configured.
• A drive is not formatted.
Green The device is ready.
Off • All drives are in standby mode.
• The device is powered off.
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LED Status Description
LAN Orange The network connection is operating.
Flashes orange The device is being accessed from the network.
Off The device is not connected to a network.
Drive Green The drive is ready.
Flashes green Data is being accessed.
Red A drive read/write error occurred.
Flashes red The drive is being located in QuTS hero.
Expansion Orange An expansion unit is connected.
Off No expansion unit has been detected.
Audio Alert
Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• When the reset button is pressed for 3
seconds, the NAS resets configurations.
• When the reset button is pressed for 10
seconds, the NAS resets configurations
and reboots.
• The operating system was updated.
• The device is starting USB One-Touch
Copy.
2 The USB device has been removed (USB
One Touch copy button).
3 • Cannot detect installed disk.
• The firmware was updated.
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Duration Frequency Description
Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred.
• The system fan is not functioning.
• The fan module has been removed.
• The NAS data cannot be copied to the
external storage device connected to the
front USB port.
2 • The storage pool is about to reach full
capacity.
• The storage pool has reached full
capacity.
• A storage pool status error occurred.
• The shared folder is about to reach its full
capacity.
• The shared folder has reached its full
capacity.
• The drives are in degraded mode.
• The drive is rebuilding.
• The USB device is being removed (USB
one-touch copy button).
• A shared folder status error occurred.
• A drive is plugged in or out.
• The iSCSI is about to reach full capacity.
1 • The NAS was powered off by force
shutdown (hardware shutdown).
• The NAS was powered on successfully
and is ready.
Long and short beeps 1 long and 2 short
beeps
The JBOD expansion unit has been removed.
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5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data
may be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QuTS hero installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails.
RAID 5 ≥ 3 One member drive fails.
RAID 6 ≥ 4 One or two member drives fail.
RAID 10 ≥ 6 One disk per subgroup fails.
RAID 60 ≥ 8 Two disks per subgroup fail.
Triple Mirror Multiple of 3. (For example, 3,
6, 9, 12 disks and so forth.)
One or two member drives fail.
RAID-TP ≥ 5 One, two, or three member drives fail.
1. Log on to QuTS hero.
2. Main Menu Storage & Snapshots Storage Disks/VJBODGo to > > > .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Main Menu Storage & Snapshots Storage SpaceGo to > > .
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11. Locate the shared folder that contains the new drive and then verify that the status is .Rebuilding
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://download.qnap.com
Compatibility List https://www.qnap.com/compatibility
NAS Migration Compatibility https://www.qnap.com/en/nas-migration
Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Product Support Status https://www.qnap.com/en/product/eol.php
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com
TS-hx77XU-RP User Guide
Troubleshooting 62
6. Glossary
Cloud Key
Unique 8-digit code assigned to each NAS device
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
myQNAPcloud Link
Enables you to access QNAP devices over the internet without configuring complex port forwarding settings
QNAP ID
User account that enables you to use myQNAPcloud remote access and other QNAP services
Qfinder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QuTS hero
QNAP NAS operating system featuring ZFS file system
TS-hx77XU-RP User Guide
Glossary 63
7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this
document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no
liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or
infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software, or its
documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to
its products or the contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability, or fitness for any particular purpose. QNAP reserves the
right to revise or update its products, software, or documentation without obligation to notify any individual or
entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
GNU Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not
allowed.
Preamble
The GNU General Public License is a free, copy left license for software and other kinds of works.
The licenses for most software and other practical works are designed to take away your freedom to share
and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom
to share and change all versions of a program--to make sure it remains free software for all its users. We, the
TS-hx77XU-RP User Guide
Notices 64
Free Software Foundation, use the GNU General Public License for most of our software; it applies also to
any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are
designed to make sure that you have the freedom to distribute copies of free software (and charge for them if
you wish), that you receive source code or can get it if you want it, that you can change the software or use
pieces of it in new free programs, and that you know you can do these things.
To protect your rights, we need to prevent others from denying you these rights or asking you to surrender
the rights. Therefore, you have certain responsibilities if you distribute copies of the software, or if you modify
it: responsibilities to respect the freedom of others.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must pass on to the
recipients the same freedoms that you received. You must make sure that they, too, receive or can get the
source code. And you must show them these terms so they know their rights.
Developers that use the GNU GPL protect your rights with two steps: (1) assert copyright on the software,
and (2) offer you this License giving you legal permission to copy, distribute and/or modify it.
For the developers' and authors' protection, the GPL clearly explains that there is no warranty for this free
software. For both users' and authors' sake, the GPL requires that modified versions be marked as changed,
so that their problems will not be attributed erroneously to authors of previous versions.
Some devices are designed to deny users access to install or run modified versions of the software inside
them, although the manufacturer can do so. This is fundamentally incompatible with the aim of protecting
users' freedom to change the software. The systematic pattern of such abuse occurs in the area of products
for individuals to use, which is precisely where it is most unacceptable. Therefore, we have designed this
version of the GPL to prohibit the practice for those products. If such problems arise substantially in other
domains, we stand ready to extend this provision to those domains in future versions of the GPL, as needed
to protect the freedom of users.
Finally, every program is threatened constantly by software patents. States should not allow patents to
restrict development and use of software on general-purpose computers, but in those that do, we wish to
avoid the special danger that patents applied to a free program could make it effectively proprietary. To
prevent this, the GPL assures that patents cannot be used to render the program non-free.
The precise terms and conditions for copying, distribution and modification follow.
Terms and Conditions
1. Definitions.
“This License” refers to version 3 of the GNU General Public License.
“Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor
masks.
“The Program” refers to any copyrightable work licensed under this License. Each licensee is
addressed as “you”. “Licensees” and “recipients” may be individuals or organizations.
To “modify” a work means to copy from or adapt all or part of the work in a fashion requiring copyright
permission, other than the making of an exact copy. The resulting work is called a “modified version” of
the earlier work or a work “based on” the earlier work.
A “covered work” means either the unmodified Program or a work based on the Program.
To “propagate” a work means to do anything with it that, without permission, would make you directly or
secondarily liable for infringement under applicable copyright law, except executing it on a computer or
modifying a private copy. Propagation includes copying, distribution (with or without modification),
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To “convey” a work means any kind of propagation that enables other parties to make or receive
copies. Mere interaction with a user through a computer network, with no transfer of a copy, is not
conveying.
An interactive user interface displays “Appropriate Legal Notices” to the extent that it includes a
convenient and prominently visible feature that (1) displays an appropriate copyright notice, and (2)
TS-hx77XU-RP User Guide
Notices 65
tells the user that there is no warranty for the work (except to the extent that warranties are provided),
that licensees may convey the work under this License, and how to view a copy of this License. If the
interface presents a list of user commands or options, such as a menu, a prominent item in the list
meets this criterion.
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The “source code” for a work means the preferred form of the work for making modifications to it.
“Object code” means any non-source form of a work.
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The “System Libraries” of an executable work include anything, other than the work as a whole, that (a)
is included in the normal form of packaging a Major Component, but which is not part of that Major
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a Standard Interface for which an implementation is available to the public in source code form. A
“Major Component”, in this context, means a major essential component (kernel, window system, and
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The Corresponding Source for a work in source code form is that same work.
3. Basic Permissions.
All rights granted under this License are granted for the term of copyright on the Program, and are
irrevocable provided the stated conditions are met. This License explicitly affirms your unlimited
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You may make, run and propagate covered works that you do not convey, without conditions so long as
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Conveying under any other circumstances is permitted solely under the conditions stated below.
Sublicensing is not allowed; section 10 makes it unnecessary.
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When you convey a covered work, you waive any legal power to forbid circumvention of technological
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5. Conveying Verbatim Copies.
TS-hx77XU-RP User Guide
Notices 66
You may convey verbatim copies of the Program's source code as you receive it, in any medium,
provided that you conspicuously and appropriately publish on each copy an appropriate copyright
notice; keep intact all notices stating that this License and any non-permissive terms added in accord
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You may convey a work based on the Program, or the modifications to produce it from the Program, in
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TS-hx77XU-RP User Guide
Notices 67


Produktspezifikationen

Marke: QNAP
Kategorie: IM
Modell: TS-h1277XU-RP
Installiertes Betriebssystem: QuTS hero
Prozessorhersteller: AMD
Anzahl Prozessorkerne: 8
USB Anschluss: Ja
Breite: 482 mm
Tiefe: 562 mm
Gewicht: - g
Mitgelieferte Kabel: AC,LAN (RJ-45)
Produktfarbe: Black,Grey
Höhe: 88.3 mm
AC Eingangsspannung: 100 - 240 V
Betriebstemperatur: 0 - 40 °C
Relative Luftfeuchtigkeit in Betrieb: 5 - 95 %
UnterstĂĽtzte Sicherheitsalgorithmen: 256-bit AES,FIPS 140-2,HTTPS,SSH,SSL/TLS
Eingebauter Ethernet-Anschluss: Ja
Stromverbrauch (Standardbetrieb): 106.66 W
Anzahl Ethernet-LAN-AnschlĂĽsse (RJ-45): 4
Typ: NAS
Ethernet LAN Datentransferraten: 1000,10000 Mbit/s
Zahl der Benutzer: 16000 Benutzer
LED-Anzeigen: HDD,LAN,Status
Temperaturbereich bei Lagerung: -20 - 70 °C
Luftfeuchtigkeit bei Lagerung: 5 - 95 %
Geräuschpegel: 37.2 dB
UnterstĂĽtzt Windows-Betriebssysteme: Windows 10,Windows 7,Windows 8
UnterstĂĽtzte Dateisysteme: FAT32,exFAT,HFS+,NTFS,ext3,ext4,ZFS
Jumbo Frames UnterstĂĽtzung: Ja
UnterstĂĽtzt Mac-Betriebssysteme: Mac OS X 10.10 Yosemite,Mac OS X 10.11 El Capitan,Mac OS X 10.12 Sierra,Mac OS X 10.13 High Sierra,Mac OS X 10.14 Mojave,Mac OS X 10.15 Catalina,Mac OS X 10.7 Lion,Mac OS X 10.8 Mountain Lion,Mac OS X 10.9 Mavericks
Ein-/Ausschalter: Ja
Prozessor-Taktfrequenz: 3.4 GHz
Prozessorfamilie: AMD Ryzen™ 7
Prozessor: 3700X
Web-basiertes Management: Ja
Management-Protokolle: SNMP V2/V3
Installierte Speichertreiber: Ja
Typ des installierten Speicherlaufwerks: HDD
Anzahl der installierten Speicherlaufwerke: 12
Gesamte installierte Speicherkapazität: 48 TB
UnterstĂĽtzte Speicherlaufwerke: HDD & SSD
Anzahl der unterstĂĽtzten Speicherlaufwerke: 12
Speicherkapazität: 4000 GB
RAID-UnterstĂĽtzung: Ja
RAID Level: 0,1,5,6,10,50,60,JBOD
RAM-Speicher: 32 GB
USB 3.2 Gen 1 (3.1 Gen 1) Anzahl der AnschlĂĽsse vom Typ A: 4
Gehäusetyp: Rack (2U)
Geräteklasse: Kleines & Mittleres Unternehmen
Backup-Funktion: Ja
Prozessor Boost-Frequenz: 4.4 GHz
Prozessor-Threads: 16
Interner Speichertyp: DDR4
UnterstĂĽtzte Speicherlaufwerk-Schnittstellen: Serial ATA II,Serial ATA III
USB 3.2 Gen 2 (3.1 Gen 2) Anzahl der AnschlĂĽsse vom Typ C: 1
USB 3.2 Gen 2 (3.1 Gen 2) Anzahl der AnschlĂĽsse vom Typ A: 1
Alarm: Ja
DHCP-Client: Ja
DHCP-Server: Ja
Universal Plug and Play (UPnP): Ja
Reset-Knopf: Ja
UnterstĂĽtzte Linux-Betriebssysteme: Ja
Version des Betriebsystems: h5.0.0
Flash-Speicher: 5000 MB
Dynamisches DNS (DDNS): Ja
Zugriffkontrollliste: Ja
UnterstĂĽtzter Browser: Internet Explorer, Safari, Google Chrome, Mozilla Firefox
Speicherkartensteckplätze: 4
Wake-on-LAN bereit: Ja
Speicherlaufwerk Schnittstelle: Serial ATA II,Serial ATA III
LĂĽfterdurchmesser: 70 mm
Anzahl LĂĽfter: 2 LĂĽfter
Ventilatoren Spannung: 12 V
KĂĽhlung: Aktiv
Memory Formfaktor: UDIMM
UnterstĂĽtzte Server-Betriebssysteme: Windows Server 2003,Windows Server 2008 R2,Windows Server 2012 R2,Windows Server 2016,Windows Server 2019
Größe des Speicherlaufwerks: - Zoll
Im laufenden Betrieb wechselbare Gehäuseschächte: Ja
Integrierter FTP-Server: Ja
Systemprotokoll: Ja
S.M.A.R.T. UnterstĂĽtzung: Ja
Gemeinsamer Ordner: CIFS/SMB
Backup-Funktionen: Cloud,iSCSI LUN
Mehrsprachige UnterstĂĽtzung: Ja
Maximum unterstĂĽtzte RAM: 128 GB
iSCSI-UnterstĂĽtzung: Ja
Platzierung der Stromversorgung: Eingebaut
Kapazität der Stromversorgungseinheit: 300 W
Anzahl von Stromversorgungseinheiten: 2
UnterstĂĽtzung fĂĽr redundantes Netzteil: Ja
PCI-Express x4 (Gen 3.x)-AnschlĂĽsse: 2
Optischer Kabelverbinder: SFP+
Anzahl von Schrauben: 84
unterstützte Speicherlaufwerksgrößen: 2.5,3.5 Zoll
PCI-Express x8 (Gen 3.x)-AnschlĂĽsse: 2
Online-RAID-Migration: Ja
Online-RAID-Erweiterung: Ja
Schnappschuss: Ja
Hot Spare: Ja
Anzahl Stromkabel: 2
Anzahl FaseranschlĂĽsse: 2
Zugriffsrechteverwaltung gemeinsamer Ordner: Ja
UnterstĂĽtzte Ethernet-LAN-Datenrate (max.): 10000 Mbit/s
RAID-Neuaufbau: Ja
Disk-Roaming: Ja
UnterstĂĽtzter WLAN-Adapter: Ja

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